Senior Customer Marketer

Alan; United States; Remote; USD 100,000 - 150,000; Full time

Job summary

Alan is hiring for a Customer Marketer who will turn customer, market, and field insight into clear narratives, useful programmes, and concrete actions to improve customer adoption, commercial effectiveness, and business growth.

You will own strategically important Customer Marketing outcomes, challenge complex problems, and influence senior stakeholders across Marketing, Sales, Customer Success, Product, and local markets to drive scalable programmes and assets.

Qualifications

• Strong track record of owning broad or strategically important Customer Marketing outcomes.
• Experience making complex trade-offs across customers.

Responsibilities

• Own broad and strategically important Customer Marketing outcomes.
• Challenge the framing of complex customer, commercial, or market problems.
• Connect Customer Marketing decisions to company priorities, customer value, and long-term business impact.
• Build scalable systems for insight, narrative, rollout, adoption, and feedback.
• Influence senior stakeholders across Marketing, Sales, Customer Success, Product, and local markets.
• Anticipate second-order effects and create leverage beyond your own execution.
• Raise the quality and consistency of Customer Marketing practices across the team.

Skills

Customer marketing outcomes

Stakeholder management

Narrative development

Job description

Health can’t wait. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t.Alan exists to end the wait.

We are on an incredible journey to build a global leading company, with a unique culture. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR.

Prevention as the new norm. That's what we're building with our team of 1000+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond.

About the Customer Marketing team

Customer Marketing is Alan’s voice to customers, and their voice back to Alan.

Customer Marketing sits close to the business so we can hear the reality of customer and commercial conversations first‑hand, craft the sharpest possible narrative, and turn what works into scalable programmes and assets.

As a Customer Marketer, you will turn customer, market, and field insight into clear narratives, useful programmes, and concrete actions that improve customer adoption, commercial effectiveness, and business growth.

Concretely, our team works on missions such as:

• Turning customer and market insight into positioning, messaging, and narratives.
• Helping commercial teams communicate and adopt our value proposition.
• Designing customer or segment go‑to‑market programmes.
• Supporting rollout, adoption, and feedback loops across teams or markets.
• Bringing field signals back into Marketing, Product, and business decisions.
• Turning customer discovery and market monitoring into actionable recommendations.
• Scaling useful assets, programmes, and ways of working across markets and segments.

What you will do

• Own broad and strategically important Customer Marketing outcomes.
• Challenge the framing of complex customer, commercial, or market problems.
• Connect Customer Marketing decisions to company priorities, customer value, and long‑term business impact.
• Build scalable systems for insight, narrative, rollout, adoption, and feedback.
• Influence senior stakeholders across Marketing, Sales, Customer Success, Product, and local markets.
• Anticipate second‑order effects and create leverage beyond your own execution.
• Raise the quality and consistency of Customer Marketing practices across the team.

What we are looking for

• A strong track record of owning broad or strategically important Customer Marketing outcomes.
• Experience making complex trade‑offs across customers.