Senior Customer Manager - P&SP

Dow Chemical; South Houston (TX); Remote; USD 100,000 - 130,000; Full time

Job summary

A leading materials science company in South Houston is looking for a Senior Customer Manager to support its Packaging and Specialty Plastics Business. The role will involve managing client portfolios, collaborating with marketing, and leading negotiations. Candidates should have a relevant degree and over 7 years of sales experience. This position allows for virtual office alignment within the U.S. or Canada, providing flexibility. Competitive benefits and opportunities for travel are included.

Benefits

Competitive salary and bonus opportunities

Comprehensive health benefits

Retirement savings programs

Paid time off for new parents

Wellbeing Portal for employees

Qualifications

• 7+ years experience in technical/sales/commercial related positions.
• Fluent in English.
• Legally eligible to work in the U.S. or Canada without sponsorship.

Responsibilities

• Manages account portfolio and prepares sales plans.
• Collaborates with marketing to build plans and utilize market intelligence.
• Develops pipeline of opportunities and converts them into sales.
• Leads negotiations and contract agreements.
• Coordinates customer relationships to identify potential new clients.
• Manages sales contracts according to Dow guidelines.

Skills

Business Development

Commercial Acumen

Customer Sales

Influencing Skills

Customer Relationship building

Innovation

Education

Bachelor’s degree or relevant military experience

Job description

Overview

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet. Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place. Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 30 countries and employ approximately 36,000 people. Dow delivered sales of approximately $43 billion in 2024. References to Dow or the Company mean Dow Inc. and its subsidiaries. Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting www.dow.comopens in a new tab.

Position

Dow has an exciting and rewarding opportunity for a Senior Customer Manager supporting our Packaging and Specialty Plastics Business. This role has a preferred alignment to Houston, TX or Midland, MI. Will also consider Virtual office alignment in the United States or Canada for candidates that are close to a major airport for travel purposes.

Responsibilities / Duties

• Manages account portfolio and prepares and implements sales plans.
• Collaborate with the marketing team to help build marketing plans and collects and utilizes market intelligence to shape the sales/marketing plan, market research and mapping.
• Develop pipeline of opportunities with new and existing customers and convert them into new sales.
• Leads and conducts negotiations, implements price changes, and develops long term contract agreements.
• Leads and coordinates customer relationships working to understand customer needs and identifying potential new clients.
• Manages sales contracts following Dow guidelines and legal requirements according to each region and country.
• Executes and implements sales and marketing plans and delivering business goals of volume and value.

Required Qualifications

• A minimum of a bachelor’s degree or relevant military experience at or above a U.S. E6 ranking or Canadian Petty Officer 2nd Class or Sergeant.
• 7+ years experience in technical/sales/commercial related positions
• Fluent in English
• The ability to work legally in the country for which you are applying. No visa sponsorship/support is available for this position. (U.S. or Canada)

Preferred Qualifications

• Prior Experience with polyethylene Post Consumer Recycled (PCR) sales
• Strong Sales excellence experience and prior sales experience

Your Skills

• Business Development: Business development entails tasks and processes to develop and implement growth opportunities within and between organizations. It is a subset of the fields of business, commerce and organizational theory. The business development is the creation of long-term value for an organization from customers, markets, and relationships.
• Commercial Acumen: Customer acumen is a combination of the skills, knowledge, mindset and ability to excel in the marketing and sales space. It involves understanding market dynamics, anticipating customer needs, and effectively communicating value to close deals.
• Customer Sales: Customer Sales focuses on the customer's needs and experiences rather than hard-selling a product. The customer’s needs are identified and matched to the benefits related to the product or service to build a long-term relationship.
• Influencing Skills: Ability to bring people around to a certain way of thinking about a topic without force or coercion while acknowledging opinions.
• Customer Relationship building: Methods to engage with customers and improve the customer experience, including solving short-term roadblocks and proactively creating long-term solutions for customer success.
• Innovation: Practical implementation of ideas that result in new goods or services or improvements.

Additional notes

• This position does not offer relocation assistance
• May involve travel domestically and/or internationally up to 70% based on business need

Benefits — What Dow offers you

We invest in you. Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.

• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
• Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...
• Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.
  • Employee stock purchase programs (availability varies depending on location).
• Student Debt Retirement Savings Match Program (U.S. only).
  • Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match.
• Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
• Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
• Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
• Competitive yearly vacation allowance.
• Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
• Paid time off to care for family members who are sick or injured.
• Paid time off to support volunteering and Employee Resource Group’s (ERG) participation.
• Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
• On-site fitness facilities to help stay healthy and active (availability varies depending on location).
• Employee discounts for online shopping, cinema tickets, gym memberships and more.
• Additionally, some locations might offer: Transportation allowance, meal subsidies/vouchers, carbon-neutral transportation incentives (availability varies by location).

Closing

Join our team, we can make a difference together.

Equal Opportunity

Dow is an Equal Employment Opportunity employer and is committed to providing opportunities without regard for race, color, religion, sex, including pregnancy, sexual orientation, or gender identity, national origin, age, disability and genetic information. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may call us at 1-833-My Dow HR (833-693-6947) and select option 8. Further information regarding Dow's equal opportunities is available on www.dow.com.