Senior Customer Experience Partner – 4PL

APM Terminals Gothenburg; Charlotte (NC); On-site; USD 70,000 - 75,000; Full time

Job summary

Maersk is seeking a Senior Customer Experience Partner to support a large-scale integrated supply chain operation in the United States. You will manage end-to-end logistics, analyze performance trends, and drive improvements across complex processes while building strong client relationships and collaborating with internal teams.

You will work from Charlotte, NC or The Woodlands, TX, with a salary of $70,000–$75,000 plus a 10% annual bonus.

Qualifications

• 2+ years of experience in logistics, supply chain, freight forwarding, transportation, or customer operations.
• Experience with import and export operations preferred.
• Strong systems knowledge and comfort working with transportation management platforms.
• Excellent analytical and data interpretation skills.
• Strong stakeholder management and customer-facing communication.
• Ability to manage competing priorities and deliver results under pressure.

Responsibilities

• Execute customer programs in accordance with defined SOPs, IOPs, and KPIs.
• Build and maintain strong customer relationships while serving as a trusted operational advisor.
• Support end-to-end transportation and supply chain operations across multiple modes.
• Analyze service performance, identify trends, and recommend process improvements.
• Lead operational reviews and prepare KPI reporting for customers and leadership teams.
• Coordinate new projects, system enhancements, and operational initiatives.
• Manage operational exceptions and ensure timely resolution of customer issues.
• Collaborate with Control Tower, Program Management, and Global Service Center teams.
• Drive continuous improvement efforts through root-cause analysis and performance management.

Skills

Logistics knowledge

Analytical skills

Excel/Analytics

Stakeholder management

Systems knowledge

Communication skills

Attention to detail

TMS platforms

Tools

TMS platforms

Job description

Sr Customer Experience Partner- 4PLMaersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. With a presence in more than 130 countries and a workforce of over 100,000 employees, we are committed to connecting and simplifying our customers’ supply chains.The OpportunityWe are Maersk, and we are seeking a Senior Customer Experience Partner to support a large-scale integrated Supply Chain Management operation. This role will play a critical part in managing end-to-end logistics activities while leveraging data, systems, and operational insights to deliver outstanding customer outcomes.As a trusted partner to both customers and internal stakeholders, you will oversee operational execution, identify improvement opportunities, analyze performance trends, and drive excellence across complex logistics processes. This position is ideal for professionals who combine strong logistics expertise with analytical thinking, systems knowledge, and a passion for continuous improvement.What We OfferOpportunity to support a highly visible and strategically important customer programExposure to end-to-end supply chain operations and global logistics processesCollaborative environment focused on customer success and continuous improvementCareer development opportunities across Maersk’s global logistics networkKey ResponsibilitiesExecute customer programs in accordance with defined SOPs, IOPs, and KPIsBuild and maintain strong customer relationships while serving as a trusted operational advisorSupport end-to-end transportation and supply chain operations across multiple modesAnalyze service performance, identify trends, and recommend process improvementsWork closely with customers and internal stakeholders to translate complex challenges into actionable solutionsLead operational reviews and prepare KPI reporting for customers and leadership teamsCoordinate new projects, system enhancements, and operational initiativesManage operational exceptions and ensure timely resolution of customer issuesCollaborate with Control Tower, Program Management, and Global Service Center teamsDrive continuous improvement efforts through root-cause analysis and performance managementWho We Are Looking For2+ years of experience within logistics, supply chain, freight forwarding, transportation, or customer operationsExperience with both import and export operations strongly preferredSupply Chain Management and Control Tower experience highly desirableStrong systems knowledge and comfort working with transportation management platformsExceptional analytical and data interpretation skillsAbility to identify business trends and process improvement opportunitiesStrong stakeholder management and customer-facing communication skillsProven ability to manage competing priorities and deliver results under pressureStrong proficiency in Excel, reporting tools, and operational analyticsCuriosity, initiative, and a continuous improvement mindsetRole DetailsLocation: Charlotte, North Carolina or The Woodlands, TXJob Type: Full-timeSalary Range: $70,000 – $75,000 annuallyBonus: 10% annual bonus opportunityWe are committed to equal employment opportunities and creating an inclusive environment for all employees.If you enjoy leveraging data, systems, and operational expertise to solve complex supply chain challenges and improve customer outcomes, we encourage you to apply.NOTICE TO CANDIDATES APPLYING TO POSITIONS IN THE UNITED STATES:You must be authorized to work for any employer in the U.S.Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail] .