Senior Customer Experience Manager, Executive Councils

Autodesk; San Francisco (CA); On-site; USD 103,000 - 184,000; Full time

Job summary

Autodesk is seeking a strategic Senior Customer Experience Manager, Executive Councils, to lead content strategy and executive engagement for our industry councils. You will shape conversations with top customers, define themes and agendas, and translate discussions into actionable insights for product, strategy, and go-to-market.

Collaborating with Industry Marketing, Strategy, Product, Sales, and Customer Success, you will influence priorities and ensure a premium, high-value experience for

Qualifications

• 12+ years of experience in customer marketing or executive engagement.
• Experience developing strategic content for executive audiences.
• Strong communication and synthesis skills to convert topics into insights.
• Experience with customer advisory programs or executive councils.
• Ability to work with senior executives across functions.

Responsibilities

• Define strategic direction and themes across executive councils.
• Develop agendas and content with senior internal stakeholders.
• Align conversations to Autodesk's priorities.
• Design engagements that enable meaningful dialogue.
• Brief and prepare Autodesk executives for council engagements.
• Translate customer input into actionable insights for product and marketing.
• Partner with cross-functional leaders to identify topics.
• Capture themes and insights from discussions.

Skills

Executive engagement

Content strategy

Stakeholder management

Synthesis skills

Executive council programs

Job description

Job Requisition ID #

26WD100692

Position Overview

Autodesk is seeking a strategic and collaborative leader to join our Customer Marketing team as the Senior Customer Experience Manager, Executive Councils, reporting to the Senior Manager, Customer Marketing. In this role, you will lead the content strategy and executive engagement model for our industry executive customer council programs.

You will shape the conversations Autodesk has with some of our most strategic customers—defining the themes, agendas, and desired outcomes that create value for both our customers and Autodesk.

You will partner with senior leaders across Industry Marketing, Strategy, Product, Sales, and Customer Success to bring the right topics and perspectives into each engagement. You will also translate council conversations into actionable customer insights that can inform Autodesk’s product, strategy, go-to-market, and customer marketing priorities.

You will work closely with a Program Manager who is responsible for program operations, logistics, and event execution, while you focus on content strategy, executive engagement, customer insight, and stakeholder alignment. This role is ideal for someone who is comfortable engaging with senior executives, can turn complex business topics into compelling conversations, and knows how to translate customer dialogue into meaningful business impact.

Responsibilities

• Define the strategic direction, themes, and narrative across executive council programs
• Develop agendas, discussion frameworks, and session content in partnership with senior internal stakeholders
• Align council conversations to Autodesk’s strategic priorities and the issues that matter most to participating customers
• Design engagements that encourage meaningful, candid dialogue with senior customer and Autodesk leaders
• Partner with leaders across Industry Marketing, Strategy, Product, Sales, and Customer Success to identify priority topics and desired outcomes
• Brief and prepare Autodesk executives for each council engagement
• Facilitate or guide executive-level conversations during council sessions
• Navigate a complex, matrixed organization and influence across functions to drive alignment and high-quality engagement
• Capture and synthesize key themes, perspectives, and insights from council discussions
• Translate customer input into clear, actionable insights for Product, Strategy, Marketing, Sales, and Customer Success leaders
• Identify opportunities for council insights to inform business priorities and strengthen the voice of the customer across Autodesk
• Connect council relationships and outcomes to broader customer advocacy, recognition, and storytelling opportunities
• Partner with a Program Manager who owns program operations, logistics, measurement, and event execution
• Ensure alignment between content strategy, program goals/KPIs, and the overall customer experience
• Build and maintain strong relationships with executive council members and help deliver a high-value, premium experience throughout their engagement with Autodesk

Minimum Qualifications

• 12+ years of relevant experience in customer marketing, executive engagement, content strategy, customer advisory programs, or a related discipline
• Experience developing strategic content and facilitating discussions for executive audiences
• Strong communication, stakeholder management, and synthesis skills, with the ability to turn complex topics and customer conversations into clear insights and actions
• Experience with executive customer programs such as customer advisory boards, executive councils, executive briefing programs, or similar strategic customer engagements
• Demonstrated ability to work effectively with senior executives and cross-functional leaders

Preferred Qualifications

• Experience translating complex business, technology, or industry topics into clear and engaging executive discussion frameworks
• Strong analytical and synthesis skills, particularly in turning qualitative customer input into actionable business insights
• Ability to operate effectively in a fast-paced, highly matrixed environment and influence without direct authority
• Experience working within or serving customers in one or more of Autodesk’s key industries, including Architecture, Engineering, Construction and Operations; Design and Manufacturing; or Media and Entertainment

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $103,000 and $183,920. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Equal Employment Opportunity

At Autodesk, we’re building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Belonging

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging

In-Person Onboarding and Identity Verification

This role may require in-person onboarding and/or in-person ID verification.