Senior Customer Experience Manager (East)

Cacheflow; United States; On-site; USD 110,000 - 151,000; Full time

Job summary

Wiz is seeking a Customer Experience Manager to guide strategic enterprise customers through multi-year cloud security journeys, aligning Wiz offerings with customer security objectives. This role requires a thought leader who can act as a trusted advisor, coordinating across Wiz teams to deliver transformational outcomes.

You will collaborate with Sales, Support, Success, and Product teams to drive adoption, governance, and secure workload migrations while maintaining strong customer

Qualifications

• 6+ years of experience in a customer-facing strategic role.
• Excellent communication and interpersonal skills with stakeholders at all levels.
• Ability to learn Wiz's offerings and pricing with agility.

Responsibilities

• Take ownership of diverse projects with a focus on cloud security, collaborating with sales, support, success, product/engineering, and customer teams.
• Interface with key stakeholders, ensuring effective communication throughout the project lifecycle and security best practices.
• Understand the customer's business vision and processes, focusing on cloud security requirements.

Skills

Customer-facing experience

Excellent communication

Learn Wiz offerings

Job description

Come join the organization that is redefining security for the AI era. As one of the fastest-growing startups ever, we enable teams to secure cloud and AI applications by connecting code, cloud, and runtime into a single shared context. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent. Not to mention, we're now powered by Google, meaning we offer our customers an AI-powered platform that harnesses Google’s Threat Intelligence and Security Operations to better detect, prevent, and respond to threats across all environments, allowing for further innovation.

Our Wizards from all over the globe work together to protect the infrastructure of our customers, including over 65% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re honored to be a leading player in a massive and growing market, and we continue to look for exceptional Wizards who are eager to make a significant impact on our team. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our momentous growth. Come join our team and help us create secure cloud environments that allow even the best companies to move faster, all while having some fun!

Location: Must be located in the Eastern United States.

Minimum qualifications

• 6+ years of experience as a CSM, AE, or other customer facing strategic role.
• Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization.
• Ability to learn Wiz's offerings and pricing with agility.

Preferred qualifications

• Proven track record of working with Fortune 100 customers with cloud-based technology.
• Experience managing strategic customers, with an entrepreneurial mindset to problem solve and provide effective solutions for complex engagements.
• Deep understanding of Security SaaS offerings and pricing models.

About the job

The vision of the Customer Experience team is to engage with strategic customers to deliver business value and help drive revenue growth. Customer Experience Managers (CEM) connect Wiz value to top customer initiatives, increase adoption, and outpace the competition. Your role will be to collaboratively steer the world's largest and most intricate high-tech, cloud-based enterprise software customers through their multi-year journey to the cloud with a primary focus on ensuring robust cloud security practices and extending the value of Wiz. This position requires a thought leader who can act as a trusted customer advisor, ensuring seamless collaboration across Wiz teams to deliver transformational outcomes with a paramount emphasis on cloud security.

Responsibilities

• Take ownership of diverse projects and initiatives with a primary focus on cloud security, collaborating with core account groups (Sales, Support, Success), product/engineering teams, and customer teams.
• Interface and influence key stakeholders, ensuring effective communication and collaboration throughout the project lifecycle, particularly emphasizing security best practices.
• Establish a deep understanding of the customer’s business vision, culture, and processes with a keen focus on cloud security requirements.
• Build and grow strong relationships across the org from the day-to-day technicians to the CISO level.
• Evangelize Wiz value, influencing customers to adopt the right secure solutions at the right time.
• Ensure the guidance from Wiz (documents, support, TAM, product team, etc) is understood and executed by the customer, while advocating internally at Wiz on behalf of customers to ensure their security needs are met.
• Leverage your communication skills and extensive PM experience with large-scale transformations to guide customers post onboarding through their stages of Wiz adoption with a strong emphasis on implementing and maintaining robust cloud security practices.
• Innovatively solve customer security challenges through the introduction of new ideas, tools, and mechanisms while overcoming any political blockers internal to the customer.
• Collaborate with the Customer Account team to identify and pursue strategic cloud opportunities, specifically those related to cloud security enhancements by deepening product use or expanding to new business units.
• Provide support through TCO analysis and business case assessments, ensuring alignment with customer security objectives.
• Understand tool ecosystem and provide options for tool consolidation and deepen Wiz value.
• Accelerate the customer’s cloud security adoption journey with a specific focus on defining key milestones, removing blockers, and implementing processes to ensure secure workload migrations.
• Drive customer enablement by defining a comprehensive training strategy to upskill technical and non-technical roles across the customer's organization with a strong emphasis on cloud security awareness.
• Implement effective governance structures to govern the partnership with the customer, placing a high priority on the security aspects of the partnership and the customer’s adoption of Wiz.

Compensation + Benefits

Compensation for this full-time position includes base salary + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

The US base salary range for this full-time position is listed below.

US Base Pay Range

$110,000 — $151,000 USD

Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship. This role does not offer visa sponsorship.

Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

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