Senior Customer Experience Manager (Central)

Embedded Shishya; United States; On-site; USD 136,800 - 152,000; Full time

Benefits offered by this job

Equity

Benefits

Job summary

Wiz is seeking a strategic Customer Success Manager in the Central United States to own cloud security programs for large enterprises. You will coordinate with Sales, Support, Success, and product/engineering teams to ensure secure deployments and adoption.

You will cultivate relationships from technicians to CISOs, evangelize Wiz value, and guide customers after onboarding while driving governance and training for robust cloud security practices.

Qualifications

• 6+ years in a customer-facing strategic role (CSM/AE/etc).
• Proven experience with Fortune 100 customers and cloud-based tech.
• Strong communication and interpersonal skills across all levels.
• Understanding of Security SaaS offerings and pricing.

Responsibilities

• Own diverse cloud security projects with Sales, Support, Success, product and engineering teams.
• Engage customers, build relationships from technicians to CISOs, and evangelize Wiz value.
• Drive post-onboarding adoption and guide governance for secure cloud practices.
• Identify opportunities, perform cost analyses, and support business cases.

Skills

Cloud security

Stakeholder management

Strategic account management

Project leadership

Communication

Job description

Come join the organization that is redefining security for the AI era. As one of the fastest-growing startups ever, we enable teams to secure cloud and AI applications by connecting code, cloud, and runtime into a single shared context. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world‑class talent. We are now powered by Google, offering an AI‑powered platform that harnesses Google’s Threat Intelligence and Security Operations to detect, prevent, and respond to threats across all environments.

Overview

Our Wizards from all over the globe work together to protect the infrastructure of our customers, including over 65% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our momentous growth.

Location

Candidates must be located in the Central United States.

What You’ll Do

Strategic Project Ownership

• Take ownership of diverse projects and initiatives with a primary focus on cloud security, collaborating with core account groups (Sales, Support, Success), product/engineering teams, and customer teams.
• Interface and influence key stakeholders, ensuring effective communication and collaboration throughout the project lifecycle, particularly emphasizing security best practices.

Customer Engagement and Advocacy for Cloud Security

• Establish a deep understanding of the customer’s business vision, culture, and processes with a keen focus on cloud security requirements.
• Build and grow strong relationships across the org from the day‑to‑day technicians to the CISO level.
• Evangelize Wiz value, influencing customers to adopt the right secure solutions at the right time.
• Ensure the guidance from Wiz (documents, support, TAM, product team, etc) is understood and executed by the customer, while advocating internally at Wiz on behalf of customers to ensure their security needs are met.

Program Transformation

• Leverage your communication skills and extensive PM experience with large‑scale transformations to guide customers post onboarding through their stages of Wiz adoption with a strong emphasis on implementing and maintaining robust cloud security practices.
• Innovatively solve customer security challenges through the introduction of new ideas, tools, and mechanisms while overcoming any political blockers internal to the customer.

Strategic Opportunity Identification and Value Enumeration

• Collaborate with the Customer Account team to identify and pursue strategic cloud opportunities, specifically those related to cloud security enhancements by deepening product use or expanding to new business units.
• Provide support through TCO analysis and business case assessments, ensuring alignment with customer security objectives.
• Understand tool ecosystem and provide options for tool consolidation and deepen Wiz value.

Day‑to‑Day Operations – Ensuring Cloud Security Best Practices

• Accelerate the customer’s cloud security adoption journey with a specific focus on defining key milestones, removing blockers, and implementing processes to ensure secure workload migrations.
• Drive customer enablement by defining a comprehensive training strategy to upskill technical and non‑technical roles across the customer’s organization with a strong emphasis on cloud security awareness.
• Implement effective governance structures to govern the partnership with the customer, placing a high priority on the security aspects of the partnership and the customer’s adoption of Wiz.

What You’ll Bring

• 6+ years of experience as a CSM, AE, or other customer‑facing strategic role.
• Proven track record of working with Fortune 100 customers with cloud‑based technology.
• Experience managing strategic customers, with an entrepreneurial mindset to problem solve and provide effective solutions for complex engagements.
• Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization.
• Deep understanding of Security SaaS offerings and pricing models and ability to learn Wiz’s offerings and pricing with agility.

Compensation + Benefits

• Compensation for this full‑time position includes base salary + bonus + equity + benefits.
• US Base Pay Range: $136,800—$152,000 USD.
• Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship. This role does not offer visa sponsorship.

Equal Opportunity Statement

Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

By submitting your application, you acknowledge that Wiz will process your personal data in accordance with Wiz’s Privacy Policy.