Senior Customer Experience Consultant - Ocean

Maersk; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

A global logistics leader is seeking a Senior Customer Service Agent to enhance customer experience. This role involves managing customer interactions, resolving issues, and supporting onboarding. Candidates must possess strong communication skills and experience in customer service or logistics, with fluency in English and Romanian required.

Benefits

Competitive salary

Pension and health coverage

Wellness support

Learning and Development opportunities

Qualifications

• Experience in customer service or logistics.
• Ability to manage customer channels and cases.
• Fluency in English and Romanian essential.

Responsibilities

• Managing customer channels and cases with precision and care.
• Supporting onboarding and nurturing long-term relationships.
• Handling contracts and resolving disputes efficiently.
• Coaching junior team members.

Skills

Customer service experience

Problem-solving skills

Strong communication

Independent and collaborative work

Fluency in English and Romanian

Job description

Overview

Senior Senior Customer Service Agent – Join Maersk as a Senior Senior Customer Service Agent

Location: Bucharest, Romania

Be part of a global leader. Shape the future of customer experience.

Are you ready to elevate your career with one of the most respected names in global logistics? At Maersk, we don’t just move cargo — we move careers forward. We’re looking for a Senior Customer Service Agent to join our dynamic Customer Experience team and help us deliver world-class service to our clients across the globe.

What we offer you

• Global Impact: Work with a company that connects the world through trade.
• Career Progression: Clear pathways for growth into expert roles or leadership — your ambition is our opportunity.
• Outstanding Benefits: Competitive salary, pension, health coverage, wellness support, and more.
• Inclusive Culture: Be part of a diverse, collaborative, and forward-thinking team.
• Learning & Development: Access to world-class training and mentoring to sharpen your skills.

Key responsibilities

As a Senior Customer Service Agent, you’ll be a key player in ensuring our customers receive seamless support and solutions. Your responsibilities will include:

• Managing customer channels and cases with precision and care
• Supporting onboarding and nurturing long-term relationships
• Handling contracts and resolving disputes efficiently
• Applying your expertise to influence tactical decisions and improve processes
• Coaching junior team members and contributing to a high-performance culture

This is how you reach your goal

• A seasoned professional with experience in customer service or logistics
• A problem-solver who thrives in a fast-paced, global environment
• A strong communicator with a passion for delivering excellence
• Someone who works independently but collaborates effortlessly
• Ready to grow, lead, and make a real impact
• Fluency in both English and Romanian

Ready to Set Sail with Us?

Join Maersk and be part of a journey that’s bigger than logistics. Apply today and discover how far your career can go.

We are committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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