Senior Customer Experience Analytics Lead

Federal Express Corporation; Miami (FL); On-site; USD 80,000 - 105,000; Full time

Job summary

Federal Express Corporation is seeking an experienced professional to act as a technical expert and support management with advanced analysis and reporting. The role emphasizes data-driven insights, cross-functional collaboration, and the development of best practices to improve customer experiences.

The position requires a Bachelor’s degree and at least five years in an analytical customer service environment, with expertise in SQL, Power BI, and Python.

Qualifications

• Accuracy and attention to detail.
• Analytical skills.
• Presentation skills.
• Microsoft Office and PC skills.

Responsibilities

• Sources data and information from internal or external subject matter experts as required.
• Conducts in-depth research and analysis into issues within area of technical specialization.
• Develops and communicates reports to key stakeholders, including senior/executive management.
• Maintains expert knowledge of company principles, processes, tools and best practices; tracks external requirements and market trends.
• Provides expert advice proactively and on request.

Skills

Analytical skills

Attention to detail

Presentation skills

Microsoft Office

Education

Bachelor's degree

Tools

Power BI

SQL

Python

Job description

Federal Express Corporation is seeking an experienced professional to act as a technical expert and support management with advanced analysis and reporting. The role emphasizes data-driven insights, cross-functional collaboration, and the development of best practices to improve customer experiences.

The position requires a Bachelor’s degree and at least five years in an analytical customer service environment, with expertise in SQL, Power BI, and Python.