Senior Customer Engineer- M365 Developer

Concentrix; Indianapolis (IN); On-site; USD 130,000 - 160,000; Full time

Job summary

A leading technology solutions firm is looking for a Cloud Solution Architect specialized in Microsoft 365 and AI business transformation. The ideal candidate will have over 8 years of experience and will be responsible for solution architecture, delivery, and stakeholder engagement. This role offers an opportunity to work directly with customers to enhance their productivity and innovation using M365 technologies.

Qualifications

• 8+ years of experience in enterprise consulting or solution architecture.
• Proven expertise in Microsoft 365, especially Copilot, SharePoint Online, and OneDrive for Business.
• Strong understanding of AI in business workflows, including Copilot extensibility and data integration.

Responsibilities

• Lead end-to-end engagements: From discovery and solution architecture to deployment.
• Architect intelligent solutions using M365 Copilot, integrating with OneDrive and SharePoint.
• Design and implement governance frameworks for SharePoint Online and OneDrive.

Skills

Enterprise consulting

Microsoft 365 expertise

AI integration

SharePoint administration

Communication skills

Stakeholder management

Education

Relevant degree or certification

Tools

Microsoft 365

Power Platform

Microsoft Graph

Job description

Job Title: Cloud Solution Architect – M365 & AI Business Solutions

We're Concentrix, the intelligent transformation partner, solution-focused, tech-powered, and intelligence-fueled. We power the world’s best brands with unique data and insights, deep industry expertise, and advanced technology solutions.

Our Technical Products and Services team integrates world-class digital engineering, creativity, and human behavior understanding to unlock value through tech-powered experiences. You will deliver strategic consulting, design, advisory services, market research, and contact center analytics to improve outcomes and value for our clients.

Summary:

We’re seeking a seasoned Cloud Solution Architect with deep expertise in Microsoft 365 and AI-powered business transformation. This role helps customers harness the full potential of M365 Copilot, OneDrive for Business, and SharePoint Online.

You’ll work directly with customers to scope, design, and deliver intelligent workplace solutions that drive productivity, governance, and innovation.

Key Responsibilities

• Lead end-to-end engagements: From discovery and solution architecture to deployment and adoption of M365 AI capabilities.
• Architect intelligent solutions using M365 Copilot, integrating with OneDrive for Business and SharePoint Online.
• Design and implement governance frameworks for SharePoint Online and OneDrive, ensuring scalability, compliance, and security.
• Develop custom solutions and automation using Power Platform, Graph API, and M365 extensibility models.
• Advise stakeholders on best practices for AI integration, data readiness, and change management.
• Collaborate cross-functionally with Microsoft PODs, engineering teams, and customer IT departments.
• Mentor junior engineers and contribute to internal knowledge sharing and capability building.

Required Qualifications

• 8+ years of experience in enterprise consulting or solution architecture.
• Proven expertise in Microsoft 365, especially Copilot, SharePoint Online, and OneDrive for Business.
• Strong understanding of AI in business workflows, including Copilot extensibility and data integration.
• Hands-on experience with SharePoint administration, governance, and development.
• Familiarity with Power Platform, Azure AD, and Microsoft Graph.
• Exceptional communication and stakeholder management skills.
• Ability to lead complex engagements from scope to design to implementation.

Preferred Qualifications

• Microsoft Certified: M365 Enterprise Administrator Expert or equivalent.
• Experience with Azure Landing Zones and hybrid cloud environments.
• Background in change management and user adoption strategies.
• Prior experience working with Microsoft customers or within Microsoft consulting teams.

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer, promoting equal opportunity to all qualified individuals without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or any other basis protected by law.

We provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law.