Senior Customer Engineer- M365 Developer

Concentrix; Hoffmeister (NY); Remote; USD 92,000 - 120,000; Full time

Job summary

A global technology and services leader is seeking a Senior Customer Engineer specializing in Microsoft 365 Architecture. In this remote role, you'll deliver expert-level support across key product areas, ensuring successful deployment and optimization of Microsoft 365 services. The ideal candidate has over 10 years of experience managing Microsoft 365 services and possesses strong technical expertise and communication skills.

Qualifications

• 10+ years of experience managing Microsoft 365 services.
• Strong understanding of cloud architecture, IT governance, and security best practices.
• Self-motivated and able to work independently in a distributed team.

Responsibilities

• Lead remote implementation and adoption strategies for M365 Copilot.
• Provide virtual troubleshooting and performance optimization support.
• Deliver remote training and enablement sessions to drive user engagement.

Skills

Deep technical expertise in Microsoft 365 ecosystem architecture

Strong analytical and problem-solving skills

Excellent communication and customer engagement abilities

Education

Bachelor’s degree in Computer Science, Information Technology, or related field

Microsoft certifications (e.g., MS-102, MS-600, PL-200)

Tools

PowerShell

SharePoint Framework (SPFx)

Power Automate

Power Apps

Job description

Job Title: Senior Customer Engineer- M365 Developer

Job Description: We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Summary:

As a remote Customer Engineer specializing in Microsoft 365 Architecture, you will deliver expert-level support and strategic guidance across key product areas including M365 Copilot, OneDrive for Business, and SharePoint Online. You’ll work closely with customers and internal teams to ensure successful deployment, governance, and optimization of Microsoft 365 services—all from a remote work environment.

Key Responsibilities:

• Lead remote implementation and adoption strategies for M365 Copilot.
• Provide virtual troubleshooting and performance optimization support.
• Deliver remote training and enablement sessions to drive user engagement.
• Administer OneDrive environments remotely, including user provisioning, permissions, and data lifecycle management.
• Ensure compliance with organizational security and data governance policies.
• Resolve synchronization, access, and performance issues via remote tools and support channels.
• Manage SharePoint Online environments remotely, including site architecture, configuration, and lifecycle.
• Define and enforce governance policies to ensure secure and compliant usage.
• Monitor system health and conduct virtual audits to maintain operational excellence.

Development & Automation:

• Build custom solutions using SharePoint Framework (SPFx), Power Automate, Power Apps, and other M365 development tools.
• Collaborate with stakeholders virtually to gather requirements and deliver tailored solutions.
• Maintain technical documentation and provide remote knowledge transfer to internal teams.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Microsoft certifications (e.g., MS-102, MS-600, PL-200) are highly desirable.
• 10+ years of experience managing Microsoft 365 services.
• Strong understanding of cloud architecture, IT governance, and security best practices.
• Proficiency in PowerShell and other automation/scripting tools.

Skills & Competencies:

• Deep technical expertise in Microsoft 365 ecosystem architecture.
• Strong analytical and problem-solving skills.
• Excellent communication and customer engagement abilities in remote settings.
• Self-motivated and able to work independently in a distributed team.
• Detail-oriented with a focus on quality and continuous improvement.

At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.

The base salary range for this position is $92,250 -$120,000, plus incentives that align with individual and company performance.

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.