Senior Customer Engineer, Digital Native Enterprise - West

United States Digital Space LLC; United States; Hybrid; USD 231,000 - 300,000; Full time

Job summary

United States Digital Space LLC in the Bay Area is seeking a Senior Customer Engineer for the Digital Native Enterprise team. The role is hybrid, based in San Francisco/Bay Area, and focuses on both acquiring new Digital Native accounts and expanding existing ones, working closely with Account Executives.

You’ll lead technical discovery, architect solutions, and deliver demos and PoCs across security, networking, and developer platforms, owning the customer journey from onboarding to renewal.

Qualifications

• Deep understanding of internet request life cycle and modern web architectures.
• Experience in a customer-facing technical role (solutions engineering, customer engineering, sales engineering, or similar).
• Broad technical expertise across web security, networking, and cloud infrastructure.

Responsibilities

• Lead technical discovery, design bespoke architectures, and deliver demos and PoCs across security, networking, and developer platforms.
• Build technical champions and executive relationships within target accounts.
• Represent the company at industry events and developer communities.

Skills

Deep technical expertise

Customer-facing experience

Cloud infrastructure (AWS/GCP/Azure)

Web security & Networking

Excellent communication

Python

JavaScript

Go

Tools

Python

JavaScript

Go

Job description

Senior Customer Engineer, Digital Native Enterprise - West

Location: Hybrid — San Francisco/Bay Area. We are only considering candidates working currently in the Bay Area or who are open to move & live in the Bay Area.

About the Role & the Team

Customer Engineers on the Digital Native Enterprise team work with the company's most innovative and high-growth accounts — Cloud-native, technologically advanced companies building at internet scale. This role focuses on both the acquisition of new Digital Native accounts and the expansion of existing ones. The ideal candidate is a builder with a deep technical foundation and a commercial mindset, capable of engaging from the engineer in the weeds to the executive in the boardroom — across Application Development, Performance, Security, and Infrastructure.

As a Customer Engineer, you are a technologist embedded within the GTM organization. You own the technical relationship from initial discovery through onboarding, adoption, renewal, and expansion. You'll be delivering architectural value and measurable business outcomes across the entire customer lifecycle.

You will report to the Regional Customer Engineering Leader and partner closely with your aligned Account Executives.

What You'll Do

Technical Validation (Pre-Sales)

• Lead technical discovery, design bespoke architectures, and deliver compelling demos and Proofs of Concept (PoCs) across the company's portfolio — Security, Networking, and Developer Platforms
• Build technical champions and executive relationships within target accounts
• Represent the company at industry events, developer communities, and cybersecurity conferences

Customer Adoption & Value Realization

• Serve as the primary technical contact from contract signature through full platform adoption
• Lead and oversee technical onboarding and implementation — you are the engineering relationship, not a handoff
• Proactively monitor customer health telemetry, resolve integration bottlenecks, and ensure rapid time-to-value

Commercial Accountability & Expansion

• Carry a variable quota tied directly to new business acquisition and ongoing account growth
• Identify and drive strategic cross-sell and upsell opportunities grounded in platform usage data and customer business objectives
• Lead technical Quarterly Business Reviews (QBRs) that translate platform metrics into C-level ROI

Trusted Advisory

• Maintain continuous, deep relationships with key stakeholders — from engineering leads to CISOs and CTOs — throughout the entire customer lifecycle
• Advise on architecture best practices, security posture, and the company platform strategy aligned to customer business goals

What We're Looking For

Required

• Deep understanding on The Life of a Request on the Internet
• Experience in a customer-facing technical role: Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineering
• Broad technical expertise across: web security (WAF, DDoS mitigation, TLS, Zero Trust / SASE), networking (BGP, DNS, SD-WAN, MPLS, TCP/IP), and cloud infrastructure (AWS, GCP, Azure)
• Exceptional communication and presentation skills — equally fluent in a whiteboard architecture session with engineers and a strategic business review with the C-suite
• AI-Native Development: You have integrated AI-augmented workflows (e.g., Windsurf, OpenCode) into your daily development cycle to accelerate prototyping and delivery.

Preferred

• Hands-on experience with the company's Developer and AI platform: Workers, Workers AI, AI Gateway, Vectorize
• Applied AI knowledge: prompt engineering, LLM orchestration, Retrieval-Augmented Generation (RAG) architectures
• Proficiency in Python, JavaScript, or Go — able to write integration scripts, API connectors, and edge computing functions
• Familiarity with CDN, reverse proxy (WAF), forward proxy (SWG), and serverless application patterns
• Hands-on experience building cloud-based applications
• Experience building relationships and driving technical wins across multi-stakeholder, enterprise accounts

Bonus Points

• the company platform certifications or meaningful hands-on deployment experience
• Exposure to DevOps, security operations, or emerging GenAI trends
• Relevant industry certifications (cloud, security, networking)

Compensation

Compensation may be adjusted depending on work location.

• For San Francisco based hires: Estimated annual salary of $231,000 - $300,000+
• Los Angeles based hires: Estimated annual salary of $221,000 - $267,000.

Equity

This role is eligibl