Senior Customer Engineer, Digital Native Enterprise – New York

Webhosting; New York (NY); Hybrid; USD 150,000 - 210,000; Full time

Benefits offered by this job

Equity plan

Health benefits

Job summary

Cloudflare in New York is seeking a Senior Customer Engineer for Digital Native Enterprise. You will work with top customers to validate architecture, deliver demonstrations, and drive adoption of Cloudflare’s platform across Security, Networking, and Developer Tools.

The role reports to the Regional Customer Engineering Leader and requires engagement from engineering staff to executives, including QBRs and strategic account development. Candidates must operate in a hybrid NY environment.

Qualifications

• Lead technical discovery, design architectures, and deliver demos/PoCs across Cloudflare’s portfolio.
• Build technical champions and executive relationships within target accounts.
• Represent Cloudflare at industry events, developer communities, and cybersecurity conferences.
• Maintain continuous, deep relationships with key stakeholders—from engineering leads to CISOs and CTOs—throughout the customer lifecycle.
• Own the technical relationship from contract signature through full platform adoption.
• Carry a variable quota tied directly to new business acquisition and ongoing account growth.

Responsibilities

• Typical responsibilities include pre-sales technical validation, architecture design, and customer onboarding to ensure value delivery across Security, Networking, and Developer Platforms.

Job description

Senior Customer Engineer, Digital Native Enterprise – New York

Cloudflare ·United States, New York, NY

Hybrid Full-time Senior Solution Engineering

Job Description

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a “normalized” problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.

Location: Hybrid – New York. We are only considering candidates working currently in the New York metropolitan area.

About the Role & the Team

Customer Engineers on the Digital Native Enterprise team work with Cloudflare’s most innovative and high-growth accounts – Cloud-native, technologically advanced companies building at internet scale. This role focuses on both the acquisition of new Digital Native accounts and the expansion of existing ones. The ideal candidate is a builder with a deep technical foundation and a commercial mindset, capable of engaging from the engineer in the weeds to the executive in the boardroom – across Application Development, Performance, Security, and Infrastructure.

As a Customer Engineer, you are a technologist embedded within the GTM organization. You own the technical relationship from initial discovery through onboarding, adoption, renewal, and expansion. You’ll be delivering architectural value and measurable business outcomes across the entire customer lifecycle.

You will report to the Regional Customer Engineering Leader and partner closely with your aligned Account Executives.

What You’ll Do

Technical Validation (Pre-Sales)

• Lead technical discovery, design bespoke architectures, and deliver compelling demos and Proofs of Concept (PoCs) across Cloudflare’s portfolio – Security, Networking, and Developer Platforms
• Build technical champions and executive relationships within target accounts
• Represent Cloudflare at industry events, developer communities, and cybersecurity conferences
• Serve as the primary technical contact from contract signature through full platform adoption
• Lead and oversee technical onboarding and implementation – you are the engineering relationship, not a handoff
• Proactively monitor customer health telemetry, resolve integration bottlenecks, and ensure rapid time-to-value

Commercial Accountability & Expansion

• Carry a variable quota tied directly to new business acquisition and ongoing account growth
• Identify and drive strategic cross-sell and upsell opportunities grounded in platform usage data and customer business objectives
• Lead technical Quarterly Business Reviews (QBRs) that translate platform metrics into C-level ROI
• Maintain continuous, deep relationships with key stakeholders – from engineering leads to CISOs and CTOs – throughout the entire customer lifecycle
• Advise on architecture best practices, security posture, and Cloudflare platform strategy aligned to customer business goals

Required

Preferred

Bonus Points

Compensation

Compensation may be adjusted depending on work location.

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

Time Off

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo : Since 2014, we’ve equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers–at no cost.

Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we’ve provided services to more than 425 local government election websites in 33 states.

1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use – it is the first consumer-focused service Cloudflare has ever released. Here’s the deal – we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.

We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.

All qualified applicants will be considered for employment without regard to their, or any other person’s, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.

We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at [e-mail] or via mail at 101 Townsend St. San Francisco, CA 94107.