Senior Customer Engineer (Digital Native Enterprise - New York)

Cloudflare; New York (NY); Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Stock options

Generous vacation policy

Maternity/Paternity leave

Job summary

Cloudflare is seeking a Customer Engineer to drive technical value for Digital Native Enterprise accounts in the UK. You will own the technical relationship from discovery through onboarding, adoption, and expansion, delivering architecture designs and PoCs across Security, Networking, and Developer Platforms.

You will engage with engineers to CISOs, building executive relationships while ensuring rapid time-to-value and measurable ROI for customers.

Qualifications

• Architectural mindset with deep technical foundation
• Experience engaging from engineers to C-suite
• Proven ability to own technical relationships end-to-end

Responsibilities

• Lead technical discovery and design bespoke architectures for PoCs across Cloudflare portfolio
• Own onboarding, adoption, renewal, and expansion as primary technical contact
• Drive quarterly business reviews translating platform metrics into ROI for executives
• Advise on architecture best practices, security posture, and Cloudflare platform strategy

Skills

Web security

WAF

DDoS mitigation

TLS

Zero Trust / SASE

Networking

Cloud platforms (AWS/GCP/Azure)

Python

JavaScript

Go

Tools

Git

Job description

• Customer Engineers on the Digital Native Enterprise team work with Cloudflare’s most innovative and high-growth accounts — Cloud-native, technologically advanced companies building at internet scale
• This role focuses on both the acquisition of new Digital Native accounts and the expansion of existing ones
• The ideal candidate is a builder with a deep technical foundation and a commercial mindset, capable of engaging from the engineer in the weeds to the executive in the boardroom — across Application Development, Performance, Security, and Infrastructure
• As a Customer Engineer, you are a technologist embedded within the GTM organization
• You own the technical relationship from initial discovery through onboarding, adoption, renewal, and expansion
• You’ll be delivering architectural value and measurable business outcomes across the entire customer lifecycle
• You will report to the Regional Customer Engineering Leader and partner closely with your aligned Account Executives
• Technical Validation (Pre-Sales):
• Lead technical discovery, design bespoke architectures, and deliver compelling demos and Proofs of Concept (PoCs) across Cloudflare’s portfolio — Security, Networking, and Developer Platforms
• Build technical champions and executive relationships within target accounts
• Represent Cloudflare at industry events, developer communities, and cybersecurity conferences
• Customer Adoption & Value Realization:
• Serve as the primary technical contact from contract signature through full platform adoption
• Lead and oversee technical onboarding and implementation — you are the engineering relationship, not a handoff
• Proactively monitor customer health telemetry, resolve integration bottlenecks, and ensure rapid time-to-value
• Commercial Accountability & Expansion:
• Carry a variable quota tied directly to new business acquisition and ongoing account growth
• Identify and drive strategic cross-sell and upsell opportunities grounded in platform usage data and customer business objectives
• Lead technical Quarterly Business Reviews (QBRs) that translate platform metrics into C-level ROI
• Trusted Advisory:
• Maintain continuous, deep relationships with key stakeholders — from engineering leads to CISOs and CTOs — throughout the entire customer lifecycle
• Advise on architecture best practices, security posture, and Cloudflare platform strategy aligned to customer business goals

Benefits

• Competitive pay: We offer a competitive total rewards package, where every employee is an owner of our stock.
• Take-what-you-need vacation: We encourage employees to find a comfortable work-life balance by taking as many days off as they need while still being able to perform their jobs satisfactorily. (We really mean it!)
• Paid maternity & paternity leave: Our global parental leave policy allows up to sixteen paid weeks of bonding leave time for all qualifying new parents.
• Employee benefits: We offer a comprehensive benefits package including healthcare, life insurance, short- and long-term disability, pension plans in accordance with the market practice in our locations.
• Commuter program: We are flexible about where we work and value connecting at the office. Our commuter benefits program is in place to support team members’ commute to work via public transportation without the extra cost burden.
• Wellbeing: Global offerings that provide mental health, childcare and family forming support to our employees across our offices.

Deep understanding on The Life of a Request on the InternetExceptional communication and presentation skills — equally fluent in a whiteboard architecture session with engineers and a strategic business review with the C-suiteBroad technical expertise across: web security (WAF, DDoS mitigation, TLS, Zero Trust / SASE), networking (BGP, DNS, SD-WAN, MPLS, TCP/IP), and cloud infrastructure (AWS, GCP, Azure)Experience in a customer-facing technical role: Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed EngineeringAI-Native Development: You have integrated AI-augmented workflows (e.g., Windsurf, OpenCode) into your daily development cycle to accelerate prototyping and deliveryHands-on experience with Cloudflare’s Developer and AI platform: Workers, Workers AI, AI Gateway, VectorizeApplied AI knowledge: prompt engineering, LLM orchestration, Retrieval-Augmented Generation (RAG) architecturesProficiency in Python, JavaScript, or Go — able to write integration scripts, API connectors, and edge computing functionsFamiliarity with CDN, reverse proxy (WAF), forward proxy (SWG), and serverless application patternsHands-on experience building cloud-based applicationsExperience building relationships and driving technical wins across multi-stakeholder, enterprise accountsCloudflare platform certifications or meaningful hands-on deployment experienceRelevant industry certifications (cloud, security, networking)Exposure to DevOps, security operations, or emerging GenAI trends