Senior Customer Engineer, Digital Native Enterprise

Jobtailor; Los Angeles (CA); On-site; USD 180,000 - 240,000; Full time

Job summary

Cloudflare seeks a customer-facing Solutions Engineer to lead technical discovery and design bespoke architectures across Security, Networking, and Developer Platforms. You will craft compelling demos and PoCs, acting as the primary technical contact from contract signature through platform adoption.

You will build executive relationships, drive technical wins across multi‑stakeholder accounts, run QBRs, and help customers realize ROI with Cloudflare's suite.

Qualifications

• Experience in customer-facing technical roles (solutions engineering, sales engineering, or related).
• Broad expertise across web security, networking, and cloud infra (AWS/GCP/Azure).
• Excellent communication and presentation skills for C-suite and engineers.
• Hands-on experience with Cloudflare's Developer and AI platform.
• Experience building cloud-based applications and driving technical wins in enterprise accounts.

Responsibilities

• Lead technical discovery and design bespoke architectures.
• Develop demos and PoCs across Cloudflare products.
• Build technical champions and executive relationships.
• Represent Cloudflare at industry events and conferences.
• Oversee onboarding and implementation; be the engineering contact.
• Lead QBRs translating platform metrics into ROI.
• Monitor customer health and resolve integration bottlenecks.

Skills

Web security

Networking

Cloud infrastructure

Executive relationship building

Python/JavaScript/Go

AI integration

Public speaking/presentation

Education

Bachelor's degree

Tools

Cloudflare Workers

AI Gateway

Vectorize

RAG architectures

Job description

• Lead technical discovery, design bespoke architectures, and deliver compelling demos and Proofs of Concept (PoCs) across Cloudflare's portfolio — Security, Networking, and Developer Platforms


• Build technical champions and executive relationships within target accounts


• Represent Cloudflare at industry events, developer communities, and cybersecurity conferences


• Serve as the primary technical contact from contract signature through full platform adoption


• Lead and oversee technical onboarding and implementation — you are the engineering relationship, not a handoff


• Proactively monitor customer health telemetry, resolve integration bottlenecks, and ensure rapid time-to-value


• Carry a variable quota tied directly to new business acquisition and ongoing account growth


• Identify and drive strategic cross-sell and upsell opportunities grounded in platform usage data and customer business objectives


• Lead technical Quarterly Business Reviews (QBRs) that translate platform metrics into C-level ROI


• Maintain continuous, deep relationships with key stakeholders — from engineering leads to CISOs and CTOs — throughout the entire customer lifecycle


• Advise on architecture best practices, security posture, and Cloudflare platform strategy aligned to customer business goals

Requirements

• Deep understanding on The Life of a Request on the Internet


• Experience in a customer-facing technical role: Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineering


• Broad technical expertise across: web security (WAF, DDoS mitigation, TLS, Zero Trust / SASE), networking (BGP, DNS, SD-WAN, MPLS, TCP/IP), and cloud infrastructure (AWS, GCP, Azure)


• Exceptional communication and presentation skills — equally fluent in a whiteboard architecture session with engineers and a strategic business review with the C‑suite


• AI-Native Development: You have integrated AI-augmented workflows (e.g., Windsurf, OpenCode) into your daily development cycle to accelerate prototyping and delivery.


• Hands‑on experience with Cloudflare's Developer and AI platform: Workers, Workers AI, AI Gateway, Vectorize


• Applied AI knowledge: prompt engineering, LLM orchestration, Retrieval-Augmented Generation (RAG) architectures


• Proficiency in Python, JavaScript, or Go — able to write integration scripts, API connectors, and edge computing functions


• Familiarity with CDN, reverse proxy (WAF), forward proxy (SWG), and serverless application patterns


• Hands‑on experience building cloud‑based applications


• Experience building relationships and driving technical wins across multi‑stakeholder, enterprise accounts

Core Competencies

Demonstrates expertise in web security, networking, and cloud infrastructure while effectively building relationships with key stakeholders. Proficient in delivering technical solutions and driving business growth through strategic account management and customer engagement.

Highest-signal resume keywords

• Web Security Expertise


• Cloud Infrastructure Proficiency


• Exceptional Communication Skills


• AI‑Native Development Experience


• Customer-Facing Technical Role Experience

ATS Optimization Keywords

Hard Skills

• Python


• JavaScript


• Go


• Web Application Firewall (WAF)


• DDoS Mitigation


• Zero Trust


• BGP


• DNS


• AWS


• GCP

Soft Skills

• Exceptional Communication


• Presentation Skills


• Relationship Building

Industry Keywords

• Cybersecurity


• Networking


• Cloud Computing


• Technical Onboarding


• Customer Lifecycle Management

Tools & Technologies

• Cloudflare Workers


• AI Gateway


• Vectorize


• Retrieval-Augmented Generation (RAG)


• SD‑WAN