Senior Customer Engagement Manager

Northrop Grumman; California; On-site; USD 152,000 - 263,000; Full time

Benefits offered by this job

Medical, Dental & Vision coverage

401k

Educational Assistance

Life Insurance

Employee Assistance Programs & Work/Li

Paid Time Off

Health & Wellness Resources

Employee Discounts

Job summary

Northrop Grumman Defense Systems seeks a Sr. Customer Engagement Manager 3 to support the Sentinel program from Roy, UT or Vandenberg AFB, CA.

The role drives DoW customer interactions, plan site visits, and coordinate cross-functional efforts across multiple bases. You will mentor teams, manage engagement budgets, and occasionally travel to support engagements at various locations, leveraging a Top Secret clearance and extensive program experience.

Qualifications

• Bachelor’s degree with 8+ years of related experience, or Master’s with 6+ years.
• Minimum 5 years leading projects or cross-functional teams.
• At least 5 years interfacing with DoD senior officials.
• Active DoD Top Secret clearance w/SAP eligibility.
• Willingness to travel up to 40% of the time.

Responsibilities

• Act as central conduit for all DoD customer interaction and alignment across teams.
• Plan and execute customer visits, symposia, conferences and demonstrations.
• Coordinate with activation/task forces and program offices to align schedules.
• Lead initiatives to streamline engagement management, budgeting, and reporting.
• Mentor cross-functional project teams and oversee coordinators.
• Develop inputs to and manage annual budgets for engagement activities.
• Travel to Roy, Promontory UT, Vandenberg CA and other sites as needed.

Skills

Leadership

Cross-functional teams

Communication skills

Public speaking

Travel readiness

Education

Bachelor’s degree

Master’s degree

Top Secret clearance (DoD)

Job description

Sr. Customer Engagement Manager 3 - 20069

Location: United States-Utah-Roy, United States-California-Vandenberg AFB

Time Type: Full time

Job Description

RELOCATION ASSISTANCE: Relocation assistance may be available

CLEARANCE REQUIRED FOR START: Yes

CLEARANCE TYPE: Top Secret

TRAVEL: Yes, 50% of the Time

Description

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.

Northrop Grumman Defense Systems is seeking a Sr. Customer Engagement Manager 3. This position will be located in Roy, UT or in Vandenberg AFB, CA and will support the Sentinel (GBSD) Ground Base Strategic Deterrent program.

This role may offer a competitive relocation assistance package.

What You’ll Get To Do:

• Act as the central conduit for all tiers of DoW customer interaction, driving clear, timely communication and alignment of objectives across functional areas
• Direct, plan, and execute customer and distinguished visitor visits, symposia, conferences, ribbon cuttings, site tours, and Sentinel demonstrations in Utah, Vandenberg Space Force Base, California, Sentinel deployment sites in Montana, North Dakota, Wyoming, Nebraska, and Colorado, and other locations as needed. This also involves delivering mission briefings and orientations to key stakeholders.
• Coordinate with Site Activation Task Forces, Combined Test Force, the Sentinel System Program Office, and other cross divisional leads to de conflict activities and align schedules
• Lead initiatives that streamline engagement management, budgeting, and reporting, helping to enhance the efficiency of high visibility meetings and events?
• Mentor cross functional project teams; oversee junior managers and coordinators
• Develop inputs to and manage annual budgets for engagement activities and demonstration facilities
• Perform occasional travel to Roy and Promontory, UT, and Vandenberg SFB, CA, and other key customer sites to support/lead engagements, to include the missile wings (FE Warren AFB, Minot AFB & Malmstrom AFB)

• Medical, Dental & Vision coverage
• 401k
• Educational Assistance
• Life Insurance
• Employee Assistance Programs & Work/Life Solutions
• Paid Time Off
• Health & Wellness Resources
• Employee Discounts

This position’s standard work schedule is a 9/80. The 9/80 schedule allows employees who work a nine-hour day Monday through Thursday to take every other Friday off.

Basic Qualifications

• Bachelor’s degree and 8 years of related experience; Master’s degree and 6 years of related experience or additional 4 years of related experience in lieu of a degree
• Minimum 5 years experience leading projects or cross functional teams
• At least 5 years of experience interfacing directly with DoW and military senior officials, with a strong record of planning and executing engagements
• Active DoD Top Secret clearance w/SAP eligibility
• Must be willing to travel up to 40% of the time

Preferred Qualifications

• Communication – Excellent written and verbal skills; proven ability to prepare and present senior level material, reports, and briefings
• Prior military or Dow experience, especially in the ICBM operational and test missions
• Experience with distinguished visitor support & Customer Engagement
• Demonstrated ability to drive inclusive organizational change

Primary Level Salary Range: $151,500.00 - $263,200.00The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.

Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.