Senior Customer Communications & Dispatch Specialist

Canon Solutions America; Itasca (IL); Hybrid; USD 29,000 - 44,000; Full time

Benefits offered by this job

Employee referrals

Employee discounts

Dress for Your Day

Volunteer opportunities

Canon welcome kit

Job summary

Canon U.S.A., Inc. is seeking a Dispatch Administrative Specialist to support Field Service Managers with scheduling, workload balancing, and rapid issue resolution. The role requires 4–6 years of related experience, strong communication, and proficiency in MS Office.

Oracle Install Base accuracy and high-value customer handling are key responsibilities. The position offers a hybrid, full-time schedule with competitive compensation and benefits, including employee perks and recognition programs.

Qualifications

• HS Diploma, GED, or equivalent; 4–6 years related experience.
• Bachelor's degree preferred in Business Administration or related field.
• Strong verbal and written communication skills; detail-oriented and organized.
• Prior call center or dispatch knowledge preferred.

Responsibilities

• Provide outstanding service to customers calling the dispatch team.
• Respond to routine inquiries via live call or email.
• Follow up on special customer needs in a timely manner.
• Handle escalated situations.
• Balance workloads to meet service levels and SLAs.
• Update customers with estimated times of arrival as needed.
• Perform complex transactions for high-value customers.
• Coach peers to improve response times and customer experiences.
• Provide back-up phone support as needed.
• Work complex Oracle reports.
• Schedule installs and de-installs.

Skills

Verbal and written communication

MS Office proficiency

Multitasking and attention to detail

Team guidance capability

Education

HS Diploma or GED

Bachelor's degree preferred

Tools

Oracle Install Base

MS Office

Job description

Canon U.S.A., Inc. is seeking a Dispatch Administrative Specialist to support Field Service Managers with scheduling, workload balancing, and rapid issue resolution. The role requires 4–6 years of related experience, strong communication, and proficiency in MS Office.

Oracle Install Base accuracy and high-value customer handling are key responsibilities. The position offers a hybrid, full-time schedule with competitive compensation and benefits, including employee perks and recognition programs.