Senior Customer Account Specialist

Nestlé; Solon (OH); À distance; USD 82 000 - 110 000; Plein temps

Avantages offerts par ce poste

401k with company match

Healthcare coverage

Benefits package

Résumé du poste

Nestlé USA is seeking a Senior Customer Account Specialist to drive category growth for indirect customers. The role emphasizes achieving sales targets, building strong relationships, and executing customer business plans across cross-functional teams.

The position offers remote flexibility with a Minneapolis focus; if near Solon, hybrid guidelines require in-office days. Strong analytical, negotiation, and communication skills are essential for success.

Qualifications

• Bachelor’s degree required (business-related preferred) and minimum of 2 years of relevant sales experience.
• Analyst and customer-facing project experience preferred with strong analytical, communication and interpersonal skills.
• Strong collaboration, courage, speed, and agility; productive team player.
• Effective communication skills, oral and written; strong judgment in decision making; problem-solving; strategic thinking; customer service orientation.
• Proficiency in Microsoft Office Suite (Teams, Outlook, Excel, PowerPoint) and ability to work in multiple platforms (e.g., customer portals).
• Knowledge of sales fundamentals: pricing, promotion, assortment, merchandising, and financial reconciliation.

Responsabilités

• Drive category growth and achieve annual sales and spend targets.
• Maintain profitable growth to drive market share gains.
• Collaborate with Wholesaler CAMs to develop customer promotion plans for Indirect Retailers.
• Partner with Category Management and Sales Analysts to transform analytics into action.
• Develop and present business plans and distribution optimization; manage day-to-day for assigned customers.

Connaissances

Communication

Collaboration

Analytical skills

Negotiation

Presentation

Formation

Bachelor's degree

Outils

Power BI

Circana

Nielsen

Description du poste

Position Summary

The Senior Customer Account Specialist (SCAS) is responsible for managing, developing, and driving category growth across key indirect customers in an assigned territory. This role focuses on achieving annual sales and commercial spend targets, building strong customer relationships, and executing category and customer business plans. The position requires close collaboration with Wholesaler Customer Account Teams, Commercial Development, Sales Analyst, Shopper Marketing, Category Management, and Field Execution Teams to deliver exceptional results and drive market share gains.

Organization

Neighborhood Grocers Team (NGT) is a dedicated Sales Team within Nestlé USA that drives growth by partnering with a diverse network of neighborhood retailers and wholesalers across all NUSA Divisions.

Team

West Sr. Customer Account Specialist Team

Customers

Coborn’s, Lunds & Byerlys, Miners Super One, Knowlans/Festival, & Kowalski’s. Retailers subject to change.

Division/Category Responsibilities

Wall-to-Wall. Responsibilities subject to change.

Location/Travel Requirements

This position is REMOTE, preferred location in Minneapolis, MN. However, if candidate is located close to the Solon Office, the hybrid workplace guidelines apply and 3 days in office would be required.

Position Responsibilities

Category Strategy: Product / Brand Objectives

• Drive category growth (category-first mindset) and achieve/exceed annual sales and commercial spend targets.
• Maintain and manage profitable growth to drive market share gains.
• Collaborate with Wholesaler CAM(s) to develop customer promotion plans for Indirect Retailers based on distribution, category trends, and promotional activities.
• Partner with Category Management and Sales Analysts to transform 4Ps analytics and insights into action.

Customer Strategy: Sales Performance Targets and Customer Relations

• Develop and present business plans, new item presentations, distribution optimization, and customer promotional calendars.
• Manage day-to-day responsibilities for assigned customers.
• Build and maintain strong business relationships internally with cross-functional partners & teammates as well as externally with customer personnel.

Win at Retail: Improving Execution

• Drive excellence in execution through continual interaction with Nestlé Retail Sales (NRS) team and/or Distributor Sales team.

Right People, Right Place: Talent Development

• Own personal development through adoption of capability tools and participation in career development programs.
• Drive category growth and meet/exceed high performance targets.
• Develop critical behaviors (Ways of Winning) through robust PDP process.

Develop Valued Capabilities

• Utilize data and reporting tools to support 4P (Product, Price, Place, Promotion) objectives and provide actionable insights.
• Most SCAS roles are 'wall to wall' responsibilities - all NUSA divisions and categories

Integrated Approach: Team & Cross-Functional Communication

• Partner with CAM on forecast, trade, and events.
• Actively ensure timely & effective communication with internal partners – Leaders, CAMs, Commercial Development, Account Associate, Sales Analyst, Field Execution Teams (Nestlé Retail Sales & Distributor Team), Finance (RGM & TFS), etc… (Business Support Center – BSC, as applicable)

Required Skills And Experience

• Bachelor’s degree required (business-related preferred), and minimum of 2 years of relevant sales experience is required.
• Analyst and customer-facing project experience preferred (an ideal candidate is someone with at least two of three roles - an NRS role, an Analyst role, an Associate role and have experience with some level of customer interaction to showcase strong analytical, communication and interpersonal skills).
• Strong ability for collaboration, courage, speed, and agility; being a productive team player.
• Effective communication skills, both oral and written, strong judgement in decision making, good problem-solving skills, thinks strategically, and a customer service orientation.
• Proficiency in Microsoft Office Suite (Teams, Outlook, Excel, and PowerPoint) and ability to work in various operating systems (i.e., customer portals).
• Strategic analytical skills; experience with data sources and such as Power BI, Circana, & Nielsen.
• Skilled in business mathematics.
• Exceptional organizational and time management skills are essential.
• Strong presentation and negotiation skills.
• Knowledge of sales fundamentals: pricing, promotion, assortment, merchandising, and financial reconciliation.
• Ability to create compelling, fact-based selling stories and customer plans.
• Ability to resolve issues promptly and communicate potential impacts to stakeholders.

For California residents: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the California Fair Chance Act, the San Francisco Fair Chance Ordinance, and the Los Angeles County Fair Chance Ordinance for Employers. Under the Los Angeles County Fair Chance Ordinance, job duties listed above with an asterisk may be impacted by certain criminal history.

Salary

Salary: $81,828.00 to $109,823.00 per year

Bonus Eligibility

Yes

Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at https://www.nestlejobs.com/nestle-in-the-us-benefits

It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.

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