Senior Customer Account Specialist

Nestlé; Rogers (AR); On-site; USD 75,000 - 110,000; Full time

Job summary

Nestlé USA is seeking a Senior Customer Account Specialist to drive category growth across assigned accounts and product categories. You will work with account management, sales finance, commercial development, retail, shopper marketing, supply chain and insights teams to execute sales fundamentals and hit annual sales objectives.

You will analyze performance, develop category plans, and present strategies to customers while managing trade spend and ensuring timely cross-functional communication

Qualifications

• University Degree (BA/BS) or equivalent experience.
• Strong Excel and PowerPoint skills.
• Experience in account management or customer-facing roles.
• Demonstrated ability to drive business outcomes with data-driven insights.

Responsibilities

• Drive category growth and hit annual sales and trade spend targets.
• Develop category plans and customer presentations with new items, promotions and display tactics.
• Collaborate with cross-functional teams to transform insights into action.
• Manage distribution tracking, forecasting and deductions.
• Communicate forecast information and collaborate on financial reconciliation.

Skills

Excel

PowerPoint

Presentation

Account management

Customer facing

Data analysis

Education

BA/BS degree

Tools

CRM tools

Job description

Foods you love. Brands you trust. And a career that empowers you to grow. At Nestlé USA, we’re all working towards the same goal – to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity – and responsibility – to be there for every moment in our consumers’ lives. Joining Nestlé means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk‑taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive.

Company Overview

Nestlé USA’s Coffee & Beverage Division is home to a dynamic portfolio of iconic brands including Starbucks, Coffee-Mate, Nescafé, Nesquik, Natural Bliss, and Seattle’s Best Coffee. We are committed to delivering growth by elevating everyday moments for consumers while strengthening partnerships with our customers. Our organization thrives on collaboration, agility, and innovation to win in a fast-paced and evolving marketplace.

Position Overview

The Senior Customer Account Specialist supports customer and category growth across assigned accounts, channels, and product categories. This role partners with account management, sales finance, commercial development, retail, shopper marketing, supply chain, and insights teams to execute sales fundamentals, develop category‑building plans, analyze performance, and deliver annual sales and commercial spend objectives.

Responsibilities

• Drive category growth and achieve annual sales and commercial spend targets.
• Develop category driving business plans such as new item presentations, 4P focused initiatives, and other customer presentations.
• Where appropriate, support in Business Planning tools through proper distribution tracking, promotion administration, forecasting, and deduction management.
• Identify insights and specific opportunities based on analysis of category reports generated by the Data and Reporting Team and provide recommendations
• Partner with CMI to transform shopper insights into action
• Partner with the Data and Reporting team to transform 4Ps analytics and insights into action.
• Effectively manage commercial spend to achieve sales volume goals and trade spend goals, including administration, record keeping, tracking and follow‑up
• Collaborate with Sales Finance Manager on financial reconciliation on a monthly basis
• Responsible for timely and effective communication of customer/category and forecast information
• For customer presentations, develop/customize category plan based selling stories regarding assortment, new items, pricing, promotions, display/merchandising tactics, analyses and plans.
• Participate in the development of Customer Category Business Plan(s) with customer(s) and work with customer personnel to drive the execution of the customer category plan.
• Improve selling capabilities and adding customer value through improved analytics and insights, and continuous improvement
• Ensure timely and professional participation in career development programs
• Drive one's own development through the adoption of capability tools
• Develop critical behaviors through robust PDP process
• Act as Peer Coach and provide training to analysts
• Actively ensure effective communication with Commercial Development, Retail Marketing and Supply Chain partners

Requirements

• University Degree (BA/BS) or equivalent experience and minimum 5 years of related work experience preferred
• At least 1 year of account management, customer‑facing, or comparable commercial experience preferred
• Proficiency in Excel and PowerPoint
• Strong presentation skills
• Experience in leading/owning projects on previous teams
• Successfully delivered on KPI objectives in previous roles
• Good working knowledge of channel of trade customer base in Grocery, Mass and New Business
• Demonstrates a thorough understanding of the sales fundamentals
• Strong communication skills, both oral and written, strong judgement in decision making, good problem solving skills, thinks strategically, and a customer service orientation
• Takes the initiative to execute with minimal supervision
• Challenges current processes, generating innovative suggestions that improve performance even beyond own role
• Takes immediate action to resolve issues or potential issues, ensuring stakeholders are properly communicated to about the potential impact
• Puts in persistent and if necessary, extra effort to accomplish goals and maintain a high level of productivity
• Proactively identifies opportunities beyond what is expected in own role

77200872

F4G: C&B, Frozen & Waters

It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.

The Nestlé Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at [e-mail] or please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship.

Job Requisition: 411950

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