Senior CSM at HackerOne - Cybersecurity Career Growth

HackerOne; Austin (TX); Hybride; USD 141 000 - 173 000; Plein temps

Avantages offerts par ce poste

Unlimited PTO

Equity stock options

Paid public holidays

Paid maternity and parental leave

Leaves of absence (caregiver leave)

Employee Assistance Program

Résumé du poste

HackerOne in Austin-area/Remote is seeking a Senior Enterprise Customer Success Manager to lead strategic relationships with top-tier enterprise clients, driving retention, growth and measurable value. You will partner across Sales, Product, and Technical Services to align capabilities with evolving security objectives.

The role emphasizes AI-first workflows, bug bounty program expertise, and mentorship to elevate the CS organization. Flexible work and near-site collaboration are expected."

Qualifications

• 6+ years of enterprise B2B CS experience
• Experience managing complex customer programs with cross-functional stakeholders
• Technical knowledge of SaaS, cloud tech, and IT operations
• Ability to translate data into strategic recommendations
• Experience with cybersecurity or bug bounty programs (preferred)

Responsabilités

• Own strategic direction for a portfolio of high-value enterprise customers
• Lead client relationships and drive retention, growth, and value
• Apply data-driven decision making to evaluate program performance and risks
• Guide customers through evolving security priorities and product capabilities
• Mentor fellow CSMs and contribute to scalable CS methodologies

Connaissances

Enterprise security strategy

AI-augmented CS workflows

Cross-functional leadership

Bug bounty & disclosure domain

Description du poste

Senior CSM at HackerOne - Cybersecurity Career Growth in Lima

This is a senior-level Customer Success role at a well-recognized cybersecurity company with a blue-chip client roster (Goldman Sachs, US DoD, Anthropic, Uber). For CS professionals, it represents a meaningful step into strategic, enterprise-grade work.

Compensation: The $141K–$173K base (Tier B) is above market for senior CSMs in most US markets, where the typical range sits at $110K–$150K. Add equity stock options and this package is competitive even by top-tier SaaS standards.

• Enterprise security program strategy and advisory skills — highly transferable to CISO-adjacent roles
• AI-augmented customer success workflows — a cutting-edge, fast-growing skill set
• Cross-functional leadership across Sales, Product, and Technical Services
• Bug bounty and vulnerability disclosure domain expertise — a niche with strong demand

Culture signals: HackerOne appears to be in a growth/scale-up phase — they reference preferred experience in scale-up environments. The emphasis on "AI First" tooling and building scalable methodologies suggests a dynamic, evolving team rather than a rigid enterprise bureaucracy.

Green flags: Unlimited PTO, equity upside, clear values framework, global EOR partnerships, and Gartner recognition signal a maturing but still agile company. The mentorship component suggests a path toward CS leadership roles.

Watch for: The proximity requirement (50-mile radius to 3 cities) limits flexibility. Also, enterprise CSM at a cybersecurity company can carry high-pressure escalation responsibilities — ideal for those who thrive in complex, high-stakes client environments.

HackerOne is a global leader in Continuous Threat Exposure Management (CTEM) and the only solution provider that pairs the simultaneous trust of the Fortune 500 and the world's largest community of security researchers to secure the AI-native enterprise. The H1 Platform unites agentic AI solutions with security researchers' ingenuity to continuously discover, validate, prioritize, and remediate exposures across code, cloud, and AI systems. Through solutions such as agentic and human offensive security testing, AI red teaming, code security, validation, and remediation, HackerOne delivers measurable, continuous reduction of cyber risk for enterprises. Industry leaders, including Anthropic, Crypto.com , General Motors, Goldman Sachs, Lufthansa, Uber, UK Ministry of Defence, and the U.S. Department of Defense, trust HackerOne to safeguard their digital ecosystems. HackerOne was recognized in Gartner's Emerging Tech Impact Radar: AI Cybersecurity Ecosystem report for its leadership in AI Security Testing.

HackerOne Values

HackerOne is dedicated to fostering a strong and inclusive culture. HackerOne is Customer Obsessed and prioritizes customer outcomes in our decisions and actions. We Default to Disclosure by operating with transparency and integrity, ensuring trust and accountability. Employees, researchers, customers, and partners Win Together by fostering empowerment, inclusion, respect, and accountability.

Remote Location: Austin, TX; Boston, MA or Washington, DC

Position Summary

At HackerOne, we are building a safer internet by connecting our customers with the expertise of the global security research community. As a Strategic Enterprise Customer Success Manager, you will serve as a trusted strategic advisor to some of our most complex enterprise customers, helping them maximize the value of HackerOne's platform, advance their security programs, and achieve meaningful business outcomes.

In this role, you will own strategic customer relationships, navigate complex business and technical challenges, and influence customer success strategies that drive retention, growth, and long‑term advocacy. Beyond your individual portfolio, you will help elevate the effectiveness of our Customer Success organization by sharing expertise, strengthening best practices, and partnering across teams to deliver scalable improvements to the customer experience.

This is a remote role targeted for candidates within ~50 miles of Austin, TX; Boston, MA or Washington, DC. We embrace a Flexible Work approach that gives us the freedom to do our best work while also fostering the connections and community that make us stronger — balancing proximity and flexibility for occasional in‑person collaboration.

Primary Responsibilities

Own the strategic direction and post‑onboarding success of a portfolio of complex, high‑value enterprise customers. Build trusted relationships with senior customer stakeholders, align HackerOne's capabilities to evolving business and security objectives, and proactively drive measurable customer value, retention, and opportunities for growth.

Apply Data‑Driven Decision Making to evaluate customer program performance, identify trends and risks, and develop strategic recommendations that improve security outcomes and program maturity. Translate benchmarking, adoption insights, and customer data into compelling business narratives that influence customer priorities and internal decisions.

Leverage First Principles Problem Solving to lead the resolution of complex customer challenges and escalations. Diagnose underlying business and technical issues, align cross‑functional stakeholders, and develop durable solutions that address immediate customer needs while identifying opportunities for broader process and service improvements.

Demonstrate Change Agility by guiding strategic customers through evolving security priorities, organizational changes, and new product capabilities. Anticipate challenges, adapt engagement strategies, and help customers navigate ambiguity while maintaining confidence, momentum, and measurable program outcomes.

Champion an AI First approach by thoughtfully applying AI‑powered tools to improve customer insights, identify emerging risks and opportunities, streamline repeatable workflows, and scale effective Customer Success practices. Share learnings and practical applications that help improve efficiency and effectiveness across the team.

Serve as a recognized subject matter expert in HackerOne's platform, vulnerability disclosure, and bug bounty program management. Advise customers on advanced program strategies, product capabilities, integrations, researcher engagement, and program optimization. Share expertise and mentor fellow Customer Success Managers to strengthen team capabilities and customer outcomes.

Partner strategically with Sales, Product, Technical Services, and other cross‑functional stakeholders to identify and advance expansion opportunities, influence product improvements, and coordinate complex customer initiatives. Lead customer advocacy efforts, including strategic program enhancements, public launches, and initiatives that strengthen long‑term customer partnerships.

Extend your impact beyond your assigned portfolio by identifying recurring customer challenges, contributing to scalable Customer Success methodologies, and helping establish best practices adopted across the team. Translate customer feedback and emerging needs into actionable recommendations that improve the customer experience, strengthen operational consistency, and support broader business objectives.

Minimum Qualifications

6+ years of experience in Customer Success supporting high‑touch enterprise and/or government customers in a B2B environment, with demonstrated experience managing customer relationships and delivering successful outcomes.

Experience managing complex customer programs or projects, including coordinating cross‑functional stakeholders, documenting requirements, resolving issues, and delivering consistent, repeatable results.

Working technical knowledge of SaaS applications, cloud technologies, and IT operations, including the ability to discuss application capacity, utilization, and performance and communicate technical concepts effectively to diverse audiences.

Experience using customer data, program insights, and structured problem‑solving approaches to inform recommendations, improve customer outcomes, and adapt to evolving customer needs.

Preferred Qualifications

Experience working in cybersecurity, particularly with vulnerability disclosure programs, bug bounty programs, or related security practices.

Experience working in a scale‑up environment.

Compensation Bands

Health (medical, vision, dental), life, and disability insurance*

Equity stock options

Paid public holidays and unlimited PTO

Paid maternity and parental leave

Leaves of absence (including caregiver leave and leave under CO's Healthy Families and Workplaces Act)

Employee Assistance Program

*Eligibility may differ by country

We're committed to building a global team! For certain roles outside the United States, India, the U.K., and the Netherlands, we partner with Remote.com as our Employer of Record (EOR).

Visa/work permit sponsorship is not available.

Employment at HackerOne is contingent on a background check.

HackerOne is an Equal Opportunity Employer in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, pregnancy, disability or veteran status, or any other protected characteristic as outlined by international, federal, state, or local laws.

This policy applies to all HackerOne employment practices, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. HackerOne makes hiring decisions based solely on qualifications, merit, and business needs at the time.

For US based roles only: Pursuant to the San Francisco Fair Chance Ordinance, all qualified applicants with arrest and conviction records will be considered for the position.

Is this Customer Success Manager role fully remote? It is a remote role, but candidates must live within approximately 50 miles of Austin TX, Boston MA, or Washington DC. Occasional in-person collaboration is expected. What is the salary range for this position? The base compensation is $141,000–$173,000 (Tier B), with additional benefits including equity stock options and retirement plans. Does HackerOne sponsor work visas for this role? No. Visa or work permit sponsorship is not available for this position. Candidates must already have US work authorization. What level of cybersecurity experience is required? A technical background in cybersecurity is preferred but not required. The minimum qualifications focus on 6+ years of enterprise B2B customer success experience and working knowledge of SaaS and cloud technologies. What growth opportunities does this role offer? The role includes mentoring fellow CSMs and contributing to scalable Customer Success methodologies, positioning strong performers for CS leadership roles. Domain expertise in AI security and bug bounty programs is also developed.

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