Senior CS Lead, Scaled Programs - Remote & Unlimited PTO

Ketch; United States; Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, vision coverage fully

Unlimited PTO

Paid parental leave

Remote-friendly with flexible schedule

Job summary

Ketch is seeking a Customer Success leader to build and operate a 1:many, lifecycle-driven program in a fast-growing data platform company. You will use behavior and usage signals to drive engagement and expansion across our customer base.

Responsibilities include managing escalations, health checks, and customer trainings, while aligning with cross-functional teams in a matrix organization. This remote-friendly role offers strong benefits and flexible scheduling.

Qualifications

• 5+ years in Customer Success or similar B2B SaaS role.
• 2+ years building scalable customer engagement models.
• Located in US major hubs; legally authorized to work in the US.

Responsibilities

• Build and operate a 1:many, lifecycle-driven Success-at-Scale program.
• Use behavior and usage signals to drive engagement and expansion.
• Manage escalations, health checks, and customer trainings.

Skills

Claude AI

HubSpot experience

Cross-functional influence

Tools

HubSpot

Claude AI

Job description

Ketch is seeking a Customer Success leader to build and operate a 1:many, lifecycle-driven program in a fast-growing data platform company. You will use behavior and usage signals to drive engagement and expansion across our customer base.

Responsibilities include managing escalations, health checks, and customer trainings, while aligning with cross-functional teams in a matrix organization. This remote-friendly role offers strong benefits and flexible scheduling.