Senior CRM Manager

Wise group; Austin, Northern (TX, KY); Hybrid; USD 140,000 - 190,000; Full time

Job summary

Wise is seeking a Lifecycle Marketing Senior Manager to own the Americas customer lifecycle strategy. You will bridge CRM strategy with tactical execution, crafting automated journeys to activate, cross-sell and retain customers across North America.

The role demands a data-driven leader who thrives on experimentation, collaborates with Product, Marketing and Analytics, and drives measurable impact through CRM programs.

Qualifications

• 5+ years of experience in CRM or Lifecycle Marketing.
• Regional expert understanding NorthAm and LatAm messaging, tone, imagery and value propositions.
• You are data-driven, comfortable with cohort analysis and A/B testing.
• You translate numbers into actionable insights and next steps.
• You have hands-on autonomy for execution and local briefs.
• You are fluent in enterprise CRM topics, APIs and HTML/Liquid logic with engineers.
• You build relationships with senior stakeholders in Product and Engineering to protect customer experience.

Responsibilities

• Own the Americas lifecycle strategy and end-to-end automated journeys for activation, cross-sell and retention.
• Bridge high-level CRM strategy and tactical execution to ensure timely, relevant communication.
• Lead a culture of experimentation, autonomy and continuous learning within the team.
• Partner with NorthAm Product Managers, Product Marketing, Analytics and Creative to align roadmaps and needs.

Skills

CRM marketing

Lifecycle marketing

Data-driven

Analytical thinking

Stakeholder collaboration

Braze

SQL

Tools

Braze

SQL

Job description

Company Description

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

Job Description

As we continue to grow, we’re looking for a Lifecycle Marketing Senior Manager to own and elevate our Americas customer lifecycle strategy.

Your Mission:

You will hold the vision for how we communicate with customers in the Americas. You will bridge the gap between our high-level CRM strategy and tactical execution, ensuring our customers receive the right message, at the right time, through the right channel.

• Mentorship/Leading: You will foster a culture of experimentation, autonomy, and continuous learning, helping your team grow their careers at Wise.




• Define the Americas Strategy: You will own the end-to-end lifecycle strategy for our customers in NorthAm. You will build sophisticated, automated journeys that drive activation, cross-sell and retention.




• Drive Commercial Impact: You will be responsible for key CRM metrics-improving conversion rates, reducing churn, and increasing lifetime value. You will use data to prove the value of your and your team’s work.




• Stakeholder Partnership: You will be the primary voice for Americas CRM across the company. You will partner deeply with NorthAm Product Managers, Product Marketing, Regional Leads, Analytics, and Creative teams to ensure our communications are aligned with product roadmaps and customer needs.

Qualifications

About You:

• Experienced Leader: You have 5+ years of experience in CRM or Lifecycle Marketing.




• Regional Expert: You understand the nuances of NorthAm and LatAm marketing — You go beyond simple translation; you understand the difference in messaging, tone, imagery, and value propositions.




• Data-Driven: You are comfortable diving into data to find opportunities. You understand cohort analysis, A/B testing rigor, and how to measure incremental lift.




• Analytical rigour: You are comfortable in a dashboard. You don’t just report numbers; you extract “the why” and translate it into a “what’s next.”




• Hands‑on experience: You have a proven track record of executing with excellence in autonomy. You are as comfortable writing a local brief as you are presenting a long‑term strategy to leadership.




• Technical Fluency: You have hands‑on experience with enterprise CRM tools (preferably Braze) and are comfortable discussing data schemas, API triggers, and HTML/Liquid logic with CRM Tech engineers.




• Collaborative Influencer: You can build relationships with senior stakeholders in Product and Engineering. You are not afraid to push back when necessary to protect the customer experience and drive business value.




• Customer-Obsessed: You always put yourself in the customer’s shoes. You understand that \"spamming\" is not a strategy and fight for relevance in every interaction.

Additional Information

Desirable:

• Proficiency in SQL to self-serve data insights.


• Experience in a high-growth product-led, Fintech or SaaS environment.


• Experience working with localised campaigns across multiple regions/languages.

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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