Senior CRM Lead for D365, AI & Integrations

Data-Core System, Inc; Harrisburg (Dauphin County); On-site; USD 120,000 - 180,000; Full time

Job summary

Data-Core Systems, Inc. is seeking a CRM Lead to design, develop, and implement Microsoft Dynamics CE solutions for the UBOS program, coordinating with CBOS and other client technologies.

The role requires deep hands-on experience with Dynamics CE, data migration, and integrations with ERP systems, plus leadership of a CRM and full-stack development team. On-site work in Harrisburg, PA is expected.

Qualifications

• 10+ years of Microsoft CE application software systems implementation experience.
• 10 years of experience developing CRM applications using .NET, JavaScript, Python, React, SSIS, and Reporting Services.
• 5 years as a Microsoft-certified FastTrack solution architect for business applications.
• 2 years of experience leveraging Azure AI services and Machine Learning for D365 CE business applications.
• Delivered 2 projects as a certified FastTrack project for Business Applications.
• Proven implementation experience in Data Migration to Microsoft CRM from other non-COTs account management systems.
• Proven implementation experience in developing integrations with ERP systems and data repositories.
• Implemented high-volume contact center applications, including CRM, Portal, and Mobile Apps for customer service, IVR, and ChatBOT functions.
• Strong understanding of the Human Centered Design Approach for product development.
• Proficient in the Microsoft ADO Testing Module.

Responsibilities

• Study and understand the client's Microsoft CE application, configurations, and technologies.
• Coordinate changes and designs to CBOS, UBOS, and the client's other technologies.
• Architect and build a roadmap for delivery.
• Assign work and mentor a team of CRM and full-stack developers.
• Ensure successful delivery for the CRM, portal, and web app as part of the UBOS project.
• Advise leadership on current trends in Microsoft CE applications and functionalities.
• Act as a subject matter expert and represent the client in meetings and reports with stakeholders.
• Raise concerns and potential issues to the client's leadership with sufficient detail for decision-making.
• Architect and develop Microsoft CE customizations and configurations to meet functionality needs.
• Support integrations with middleware, ERP systems, payment gateways, phone systems, etc.
• Act as an expert for Data Migration to Microsoft CRM.
• Fully document all created work, including technical and functional designs and diagrams, test plans, and reports.
• Adhere to and follow all clients' standards, policies, and procedures.
• Perform tasks and other duties as related to this position and role, as assigned by the client.

Skills

CRM development

Azure AI

Team leadership

Full-stack development

Education

Bachelor’s degree in business management or information systems

Tools

Dynamics CE

Power Apps

Copilot Studio

Azure AI Services

SSIS

Reporting Services

Dynamics Contact Center

Data Migration to Microsoft CRM

Job description

Data-Core Systems, Inc. is seeking a CRM Lead to design, develop, and implement Microsoft Dynamics CE solutions for the UBOS program, coordinating with CBOS and other client technologies.

The role requires deep hands-on experience with Dynamics CE, data migration, and integrations with ERP systems, plus leadership of a CRM and full-stack development team. On-site work in Harrisburg, PA is expected.