Senior Critical Facilities Manager (M3)

Oracle; Michigan; On-site; USD 120,000 - 252,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

Paid time off

401(k) plan

Life insurance

Job summary

Oracle US is seeking an IC3 Site Support Lead in Saline, Michigan, to oversee a dedicated onsite team delivering consistent site-support services aligned with Oracle standards.

The role partners with Facilities Operations, service teams, logistics and compliance to improve execution quality, maintain process discipline, and scale the site-support model for 24/7 operations. Candidates should have strong leadership and facilities coordination experience.

Qualifications

• Experience leading site-support staff in facilities or operations environments.
• Strong documentation and process discipline for audit-ready records.
• Proven ability to coordinate scheduling and vendor/visitor support.

Responsibilities

• Lead the onsite site-support team responsible for administrative coordination and workflow support.
• Provide leadership, coaching, and performance management for IC3 staff.
• Set expectations for service quality, responsiveness, and documentation accuracy.
• Oversee day-to-day support processes including scheduling, communications, and work orders.
• Ensure records, logs, and repositories are accurate and audit-ready.
• Allocate work and maintain coverage for priorities, meetings, and site events.
• Partner with Facilities Operations, logistics, and site leadership to align planning and readiness.
• Support planning meetings, outage coordination, and maintenance reviews.
• Oversee vendor and visitor support ensuring alignment with site procedures.
• Identify gaps and drive continuous improvement across the site-support model.
• Ensure disciplined use of CMMS, ServiceNow, and related systems.
• Support onboarding and development of site support personnel.
• Provide regular visibility on workload and improvement opportunities.
• Help scale the site-support function with campus growth.

Skills

Team leadership

Scheduling coordination

Documentation quality

Communication

Process discipline

Customer service

Problem solving

Education

Bachelor’s degree in Business/Operations/Facilities/Administration

Tools

CMMS

ServiceNow

Document management systems

Maintenance workflow tools

Job description

Job Description

This role is responsible for leading a team of site support professionals, all at the IC3 level, and ensuring support services are delivered consistently across the campus in alignment with Oracle standards. You will partner closely with Facilities Operations leadership, service teams, logistics, compliance, and site leadership to improve execution quality, maintain strong process discipline, and ensure the site-support model scales with operational complexity. While this role does not manage plant operations directly, it plays a critical role in supporting safe, efficient, and well-governed site execution in a 24/7 mission-critical environment.

Job Description

This role is responsible for leading a team of site support professionals, all at the IC3 level, and ensuring support services are delivered consistently across the campus in alignment with Oracle standards. You will partner closely with Facilities Operations leadership, service teams, logistics, compliance, and site leadership to improve execution quality, maintain strong process discipline, and ensure the site-support model scales with operational complexity. While this role does not manage plant operations directly, it plays a critical role in supporting safe, efficient, and well-governed site execution in a 24/7 mission-critical environment.

Responsibilities

Eligibility and Location Requirements

This position requires U.S. citizenship and is located onsite in Saline, Michigan. Relocation assistance may be available in accordance with Oracle's relocation policies.

Key Responsibilities

• Lead the onsite site-support team responsible for administrative coordination, workflow support, records management, document control, and operational support processes for the data center campus.
• Provide direct leadership, coaching, performance management, and development for IC3-level site support staff.
• Establish clear expectations for service quality, responsiveness, documentation accuracy, process discipline, and support execution across the team.
• Oversee day-to-day support processes including scheduling coordination, maintenance-related communications, document tracking, work order support, vendor coordination, meeting logistics, and internal site requests.
• Ensure site records, logs, trackers, documentation repositories, and operational support files remain accurate, current, and audit-ready.
• Allocate work across the team and maintain effective support coverage for administrative and operational priorities, meetings, recurring workflows, and site events.
• Partner with Facilities Operations Managers, service teams, logistics, compliance, and site leadership to support scheduling alignment, operational readiness, and effective communication.
• Support planning meetings, outage coordination forums, maintenance reviews, and other site operating rhythms by preparing materials, tracking actions, and following up on deliverables.
• Oversee vendor and visitor support processes for non-technical service providers, internal stakeholders, and administrative site interactions, ensuring alignment with site procedures and expectations.
• Identify process gaps, documentation issues, workflow inefficiencies, or recurring support challenges and drive continuous improvement across the site-support model.
• Ensure disciplined use of CMMS, ServiceNow, document management platforms, and related business systems used to support facilities operations and administrative visibility.
• Support onboarding, training, and skill development of site support personnel while reinforcing Oracle standards for professionalism, accountability, and customer service.
• Provide regular visibility to site leadership on support workload, process health, staffing needs, service issues, and improvement opportunities.
• Help scale the site-support function as campus size, operational activity, and stakeholder needs increase.

Ideal Candidate Profile

• 5–8+ years of experience in site administration, facilities coordination, office operations, operations support, workplace services, or related business support roles in operational environments.
• 3–5+ years of experience leading coordinators, administrators, or site-support staff.
• Experience supporting facilities, industrial, logistics, healthcare, construction, manufacturing, data center, or other mission-critical or operationally intensive environments is preferred.
• Strong understanding of how scheduling support, documentation quality, administrative control, and communication discipline contribute to operational readiness.
• Bachelor’s degree in Business, Operations, Facilities, Administration, or related field preferred; equivalent experience also valued.

Skills And Competencies

• Strong people leadership with the ability to coach, organize, and develop support staff.
• Strong organizational skills with high attention to detail and process accuracy.
• Strong communication and coordination capability across operational, administrative, and leadership stakeholders.
• Ability to prioritize competing requests and maintain structure in a fast-paced environment.
• Strong process discipline and commitment to maintaining accurate, audit-ready records.
• Service-oriented mindset with strong professionalism, follow-through, and responsiveness.
• Ability to improve workflows and reinforce execution standards across a growing support function.

Preferred Skills / Certifications

• Experience with CMMS, ServiceNow, document control systems, maintenance workflow tools, or related operations-support platforms.
• Familiarity with facilities operations, maintenance coordination, vendor support, scheduling support, or site administration practices.
• Experience maintaining audit-ready records and administrative controls in regulated or high-accountability environments.
• Experience supporting planning forums, work coordination, outage support, maintenance reviews, or site business operations.
• Advanced Microsoft Office or similar business systems proficiency preferred.
• Exposure to data center or other 24/7 critical operations environments is a plus.

Physical Demands / Work Environment

This is an onsite role supporting a mission-critical data center environment where regular attendance, responsiveness, and process discipline are essential. To perform these duties, you must be able to frequently walk, stand, sit, move through office and operational areas, and occasionally climb stairs or support light physical administrative tasks. You may also need schedule flexibility to support site priorities, operational events, and business needs. These duties must be performed safely, with or without reasonable accommodation, to support the ongoing health and readiness of site operations.

Why Oracle Cloud Infrastructure?

Global impact at scale:

Contribute directly to how mission-critical OCI data centers operate across regions and continents, influencing infrastructure reliability, security, sustainability, and long-term capacity growth.

Technically rigorous environment:

Work alongside experienced engineers, automation specialists, and compliance teams in a rapidly scaling hyperscale cloud infrastructure, where disciplined execution and technical depth matter.

Culture built on operational excellence:

Join an organization that values safety, process rigor, clear accountability, and continuous improvement as foundational to protecting uptime and customer trust.

Long-term career development:

Benefit from internal mobility, role-based technical training, and development opportunities designed for professionals building long-term careers in cloud infrastructure and facilities operations.

Qualifications

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $120,100 - $251,600 per year. May be eligible for bonus, equity, and compensation deferral.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

• Medical, dental, and vision insurance, including expert medical opinion
• Short term disability and long term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
• 11 paid holidays
• Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal
• Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - M3

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [e-mail] or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.