Senior Critical Environment Technician (Night Shift)

Microsoft; Milwaukee (WI); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Senior Critical Environment Technician to join their dynamic team. In this role, you will maintain the vital infrastructure that ensures datacenters operate smoothly. You will mentor less experienced technicians, manage service delivery, and uphold safety standards. This position offers a unique opportunity to work in a fast-paced environment, supporting cloud services that empower millions of users globally. If you are passionate about technology and thrive in a collaborative atmosphere, this role is perfect for you.

Qualifications

• Experience in datacenter operations with a focus on critical environments.
• Strong troubleshooting skills and ability to guide less experienced technicians.

Responsibilities

• Maintain critical infrastructure for datacenters and ensure operational excellence.
• Guide technicians and perform quality control activities for service delivery.

Skills

Cabling

Networking

Server Management

Storage Functions

Troubleshooting

Education

Technical Certification

Associate Degree in Technology

Tools

Telemetry Platforms

Incident Management Software

Job description

Overview

As a Senior Critical Environment Technician (CET) in Microsoft's Cloud Operations & Innovation (CO+I) team, you will maintain the critical infrastructure that keeps our datacenters operational. Your responsibilities include coordinating with suppliers/vendors, working closely with management on operational, risk, and safety issues, mentoring other technicians, understanding critical environment equipment, performing maintenance, responding to incidents, and monitoring equipment performance using telemetry platforms.

Microsoft's CO+I powers our cloud services, supporting products like Bing, Office 365, Xbox, OneDrive, and Azure. Our team focuses on employee development through training, career rotation, diversity initiatives, and certifications. We operate over 200 datacenters in 32 countries, supporting services for more than 1 billion customers worldwide, with a focus on environmental sustainability and operational excellence.

Our mission is to empower every person and organization on the planet to achieve more, fostering a culture of respect, integrity, and inclusion.

Responsibilities

1. Datacenter Operations
2. Provide guidance on processes for installing, diagnosing, troubleshooting, replacing, and decommissioning datacenter technology and equipment.
3. Maintain expertise in cabling, networking, server, and storage functions, and guide others accordingly.
4. Review process change notifications and communicate relevant updates to ensure workflow efficiency.
5. Ensure compliance with policies and procedures, escalate issues as needed, and complete tickets efficiently, meeting KPIs.
6. Service Delivery
7. Guide less experienced technicians, develop effective execution strategies, and perform hardware startups and shutdowns following instructions.
8. Conduct quality control activities, verify deployments, and identify errors for escalation.
9. Apply diagnostics to identify issues and replace faulty components with minimal disruption.
10. Report and escalate incidents, participate in bridge calls, and contribute to service quality improvements.
11. Perform decommissions, simple and complex changes, and manage device destruction processes.
12. Managing Service
13. Escalate client interaction issues and monitor KPIs for performance reviews.
14. Develop understanding of cross-functional processes and support stakeholder partnerships.
15. Complete required training, mentor colleagues, and pursue certifications as needed.
16. Datacenter Work Environment
17. Participate in safety briefings, complete safety and security training, and promote a safety culture.
18. Escort vendors, report security concerns, and collaborate with team members across shifts.
19. Follow physical and operational safety procedures, and support a positive team environment.

Physical requirements include occasional ladder climbing, frequent stairs, prolonged standing, and lifting or pushing weights up to 50 lbs with assistance. Visual acuity and color vision are required for electrical work.

Our culture embodies respect, integrity, and accountability, aiming to create an inclusive environment where everyone can thrive.

Helping candidates find great careers is our goal. Please apply directly through the employer’s website.