SENIOR COURT OPERATIONS SPECIALIST

State of New Hampshire; Goffstown (NH); On-site; USD 41,000 - 49,000; Full time

Job summary

The State of New Hampshire, Judicial Branch, 9th Circuit Court, in Goffstown, NH, seeks a Senior Court Operations Specialist. This full-time role coordinates complex court operations, serves as a subject matter expert on case processing, and guides staff to ensure accurate, efficient court services.

Ideal candidates bring experience in court operations, strong organizational and communication skills, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Graduation from high school or equivalent.
• Two years of customer service or court clerical experience in case processing or court operations.
• Strong knowledge of court operations, policies, and procedures.

Responsibilities

• Oversee and coordinate daily court operations in compliance with rules.
• Process and review complex case filings for accuracy and timeliness.
• Serve as SME on case management systems and court procedures.
• Provide guidance and training to staff.
• Assist in developing operational policies and best practices.
• Monitor case flow and identify process improvements.
• Prepare reports and metrics for management.
• Coordinate courtroom scheduling and case assignments.
• Liaise with judges, attorneys, law enforcement, and the public.
• Resolve escalated customer service issues and inquiries.
• Support special projects, system upgrades, and statewide initiatives.

Skills

Court operations knowledge

Organizational skills

Communication skills

Analytical thinking

Multitasking

Data entry & office software

Education

High school diploma or equivalent

Job description

State of New Hampshire Job Posting

Judicial Branch

9th Circuit Court

Goffstown, NH

Senior Court Operations Specialist

Labor Grade: 19

Salary Range Steps 1-5: $40,911.00-$49,374.00

Position #: CT9920198601

ASAP #: 3152/26-182

The State of New Hampshire, Judicial Branch, 9th Circuit Court, has a Full-Time vacancy for Senior Court Operations Specialist. This position is assigned to a 9-step pay scale. Hiring typically occurs within steps 1-5, depending on education and experience.

Summary

The Senior Court Operations Specialist is an advanced-level professional position responsible for coordinating and overseeing complex court operations within the New Hampshire Judicial Branch. This role serves as a subject matter expert in case processing and court procedures, provides guidance to staff, and supports management in ensuring efficient, accurate, and consistent court operation.

Minimum Qualifications

Education and Experience

• Graduation from high school or equivalent
• Two (2) years of customer service experience, or court clerical, legal, with demonstrated responsibility in case processing or court operations or an equivalent combination of education and experience demonstrating the required knowledge, skills, and abilities.

Knowledge, Skills, and Abilities

• Thorough knowledge of court operations, policies, and procedures
• Strong organizational and time management skills with attention to detail
• Excellent written and verbal communication skills
• Ability to analyze complex situations and make sound decisions
• Ability to manage multiple priorities in a fast-paced environment
• Skilled in data entry and standard office software

Preferred Qualifications

• Experience within a court system, preferably in progressively responsible roles
• Strong knowledge of court rules, legal terminology, and case management systems
• Demonstrated ability to train, mentor, or lead staff
• Experience with data entry, reporting, or process improvement initiatives

Work Environment

• Office setting within a courthouse environment
• Frequent interaction with the public, attorneys, and justice system partners
• May require occasional travel between court locations

Other Requirements

Successful completion of a background check, including a criminal records check.

Responsibilities

• Oversee and coordinate daily court operations, ensuring compliance with court rules, policies, and procedures
• Process and review complex case filings, ensuring accuracy, completeness, and timeliness
• Serve as a subject matter expert on case management systems, court procedures, and legal documentation
• Provide guidance, training, and support to Court Operations Specialists and clerical staff
• Assist in developing and implementing operational policies, procedures, and best practices
• Monitor case flow and identify process improvement opportunities to enhance efficiency and service delivery
• Prepare and analyze reports, statistical data, and operational metrics for management review
• Coordinate courtroom scheduling, calendars, and case assignments
• Serve as a liaison with judges, attorneys, law enforcement, and the public on procedural matters
• Resolve escalated customer service issues and complex inquiries
• Assist with special projects, system upgrades, and statewide initiatives

Disclaimer Statement

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Employees may be requested to perform tasks other than those specifically presented in this description.

Compensation & Benefit Information

Compensation & Benefits | State of New Hampshire Agency Website

For further information please contact Jennifer Zdon, Human Resources at [e-mail].

EOE

TDD Access: Relay NH 1-800-735-2964