Senior Corporate Travel Agent - GDS
Perk Inc.
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Benefits offered by this job
Job summary
Perk in Chicago is seeking an experienced Senior Business Travel Consultant to join our Customer Care team. You’ll manage domestic and international travel for NAM clients, handle bookings, changes, and inquiries, and deliver the 7‑star service we’re known for, working with Amadeus/Sabre GDS and live in a fast-paced B2B environment.
Office-based in our Chicago headquarters, 3 weekdays per week with ramping training, you’ll thrive on proactive problem solving, excellent English communication, and
Qualifications
- Expert knowledge of Amadeus/Sabre or similar GDS system, including reissuing tickets autonomously.
- Fluent English, written and verbal.
- Prior experience as a Business Travel Consultant is preferred.
- Well-organized and able to work under tight deadlines.
- Strong communication skills for client and supplier interactions.
Responsibilities
- Provide first-class service to business travelers, managing bookings, amendments, and cancellations.
- Arrange domestic and international travel for top customers, including flights, cars, and hotels.
- Handle client inquiries and provide solutions independently.
- Communicate with clients via live chat, phone, and email in a professional manner.
- Maintain relationships and ensure high customer satisfaction throughout the travel process.
- Mentor and support junior team members as needed.
Skills
Tools
Job description
Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact. We’re trusted by more than 12,000 companies worldwide, including Bolt, GoCardless, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem . Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel, fintech, and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team. Visit www.perk.com to learn more.
We are looking for an experienced, hands‑on Senior Business Travel Consultant passionate about people and about making an impact. Our Customer Care team is one of the foundations of our company's success and growth. We hire empathetic people who understand what we are trying to achieve: Make business travellers happy!
Are you a problem solver and an empathetic professional driven by customer experience? Are you tired of companies that take their customers for granted? Ready to go the extra mile to help us grow by changing the way organisations book and manage their business travel?
As a Senior Business Travel Consultant, you will work with B2B customers and be part of a strategic team at Perk. You will have a direct impact on our growth and customer retention. You will act proactively and address our clients’ needs at any stage of their travels, ensuring high customer satisfaction and maintaining relationships at a 7-Star satisfaction standard.
- Provide first‑class, 7‑star service to business travelers, managing travel bookings, amendments, and cancellations efficiently.
- Arrange travel (domestic and international) for the NAM team’s most strategic customers; including flights, car rentals, and hotels.
- Work independently, using your initiative to handle client inquiries and provide solutions without supervision.
- Communicate with clients via live chat, telephone, and email, ensuring all interactions are professional, friendly, and accurate.
- Undertake travel reservations and amendments for Perk customers, prioritizing customer service and booking accuracy.
- Proactively maintain and develop client relationships, offering support throughout the entire travel process.
- Provide suitable travel options and suggestions to meet client requirements.
- Ensure all service level agreements are met and actively maintain the GDS queues.
- Mentor and support junior team members, assisting with their queries and quality‑checking their work as needed.
- Support the Team Leader and collaborate with colleagues to maintain a high level of service.
- Possess expert knowledge of Amadeus/Sabre or similar GDS system, including reissuing (manual & automated) tickets autonomously
- Are proficient in air fares and ticketing
- Have great communication skills, fluency in English, both written and spoken is essential.
- Are familiar with North American business culture and customer expectations.
- Have previous experience as a Business Travel Consultant.
- Are well‑organized, and capable of working to tight deadlines under pressure.
- Exhibit a positive and professional telephone manner, with confidence in interacting with clients and suppliers.
- Are proactive in resolving customer queries and complaints, using their initiative to overcome problems.
- Are flexible and willing to complete various tasks as needed, supporting the team and contributing to overall success.
- Maintain a professional and positive attitude when dealing with suppliers, customers, and colleagues.
- Motivate and encourage the well‑being of the team, displaying a positive attitude at all times.
- Independent and autonomous. You don’t need hand‑holding to get things done
- Good prioritisation and focus skills
- Empathy - understand what our customers need
- Smart, fast learner and tech‑savvy
- Flexible and able to adapt to constant changes with a positive mindset
- You are open to receiving and giving constructive feedback
- You want to learn - we have a 7-Star management team to mentor you!
- Honest, open and trustworthy: your peers and managers can trust you. You are a team player, don’t play political games, and care more about the team’s success than about your own career gains
- Focused and determined: You don’t let yourself be distracted. You can focus on accomplishing big wins and don’t get lost in less important ideas that are floating around
- You LOVE travel!
Office-based in our Chicago headquarters, 3 weekdays per week
During the training and the first 3 months in the job, while ramping, you'll be encouraged to work IRL 5 days per week.
Working hours are on a rotational basis and can be between 8:00 am - 8:00 pm. Shift patterns are fixed for 4 weeks to create stability
Flexible weekend ability required.
Weekly working hours will be 40 hours.
- Receive competitive compensation and equity ownership in Perk
- Rest and recharge with our generous allocation of 20 vacation days and 12 public holidays
- Enjoy the flexibility of three medical plans to choose from, with company contributions and an HSA when enrolling in an HDHP medical plan
- Take control of your physical health with additional comprehensive benefit plans, covering dental, vision and Wellhub’s gym subscription from your start date
- Rest assured that you’re covered by life and disability policies from your start date, with options to add extra protection through voluntary buy-up plans
- Plan for your future with our 401(k) plan with company matching contributions
- Care for your furry friends through partner discounts on pet insurance
- Join our unforgettable Perk events, including our spectacular annual summer party
- Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
- Focus on your family with 12-16 weeks’ paid parental leave
- Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes
- Broaden your horizons with up to 20 "Work from Anywhere" days per year
- Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years
- Let us help you move to one of our hubs with relocation support
Compensation for this role is a combination of salary and stock options. The anticipated base salary range is $58,000 - $68,000 per year. Actual compensation may vary based on specific qualifications, experience, and other job-related factors.
AI is embedded in how we work across every function. The tools you’ll use day-to-day are AI-enabled so you can move faster and spend more time on the work that matters. In practice, that means using AI to research and prioritise accounts, draft and refine outreach, handle customer interactions more effectively, synthesise information, and cut through shadow work - the invisible tasks that pull people away from the work only they can do - so you can focus on relationships and outcomes.
At Perk, we take an IRL-first approach to work, where our team works together in‑person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work.
All official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security @perk.com, and we will confirm whether it is legitimate.
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Disabled veteran – A veteran who served on active duty in the U.S. military and is entitled to disability compensation (or who but for the receipt of military retired pay would be entitled to disability compensation) under laws administered by the Secretary of Veterans Affairs, or was discharged or released from active duty because of a service‑connected disability
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