Senior Corporate Travel Agent - GDS

Traveltechessentialist; Chicago (IL); On-site; USD 58,000 - 68,000; Full time

Benefits offered by this job

20 vacation days

Three medical plans

401(k) with company matching

Competitive compensation

Annual summer party

Paid parental leave

Job summary

Traveltechessentialist is seeking an experienced Senior Business Travel Consultant based in Chicago. This role requires managing travel bookings, providing exceptional service to business travelers, and working collaboratively with the Customer Care team.

The ideal candidate will have expertise in GDS systems such as Amadeus or Sabre, along with strong communication skills and the ability to work independently. The position offers a competitive salary, benefits, and opportunities for professional development.

Qualifications

• Possess expert knowledge of Amadeus/Sabre or similar GDS system.
• Experience in handling domestic and international travel bookings.
• Fluency in English, both written and spoken, is essential.

Responsibilities

• Provide first-class service managing travel bookings, amendments, and cancellations.
• Mentor and support junior team members.
• Ensure service level agreements are met.

Skills

Expert knowledge of Amadeus/Sabre or similar GDS system

Proficient in air fares and ticketing

Great communication skills

Familiar with North American business culture

Previous experience as a Business Travel Consultant

Well-organized and capable of working under pressure

Positive and professional telephone manner

Job description

About the Role

We are looking for an experienced, hands‑on Senior Business Travel Consultant passionate about people and about making an impact. Our Customer Care team is one of the foundations of our company’s success and growth. We hire empathetic people who understand what we are trying to achieve: make business travellers happy.

Location

Must be based in Chicago, IL.

What will you do?

• Provide first‑class, 7‑star service to business travelers, managing travel bookings, amendments, and cancellations efficiently.
• Arrange travel (domestic and international) for the NAM team’s most strategic customers; including flights, car rentals, and hotels.
• Work independently, using your initiative to handle client inquiries and provide solutions without supervision.
• Communicate with clients via live chat, telephone, and email, ensuring all interactions are professional, friendly, and accurate.
• Undertake travel reservations and amendments for Perk customers, prioritizing customer service and booking accuracy.
• Proactively maintain and develop client relationships, offering support throughout the entire travel process.
• Provide suitable travel options and suggestions to meet client requirements.
• Ensure all service level agreements are met and actively maintain the GDS queues.
• Mentor and support junior team members, assisting with their queries and quality‑checking their work as needed.
• Support the Team Leader and collaborate with colleagues to maintain a high level of service.

What you’ll need to have

• Possess expert knowledge of Amadeus/Sabre or similar GDS system, including reissuing (manual & automated) tickets autonomously
• Are proficient in air fares and ticketing
• Have great communication skills, fluency in English, both written and spoken is essential.
• Are familiar with North American business culture and customer expectations.
• Have previous experience as a Business Travel Consultant.
• Are well‑organized, and capable of working to tight deadlines under pressure.
• Exhibit a positive and professional telephone manner, with confidence in interacting with clients and suppliers.
• Are proactive in resolving customer queries and complaints, using their initiative to overcome problems.
• Are flexible and willing to complete various tasks as needed, supporting the team and contributing to overall success.
• Maintain a professional and positive attitude when dealing with suppliers, customers, and colleagues.
• Motivate and encourage the well‑being of the team, displaying a positive attitude at all times.

What we always look for

• Independent and autonomous. You don’t need hand‑holding to get things done.
• Good prioritisation and focus skills.
• Empathy – understand what our customers need.
• Smart, fast learner and tech‑savvy.
• Flexible and able to adapt to constant changes with a positive mindset.
• You are open to receiving and giving constructive feedback.
• You want to learn – we have a 7‑Star management team to mentor you!

On top of that, you will only be the right candidate if you are

• Honest, open and trustworthy: your peers and managers can trust you. You are a team player, don’t play political games, and care more about the team’s success than about your own career gains.
• Focused and determined: You don’t let yourself be distracted. You can focus on accomplishing big wins and don’t get lost in less important ideas that are floating around.
• You LOVE travel!

Working Hours & Conditions

• Office‑based in our Chicago headquarters, 3 weekdays per week.
• During the training and the first 3 months in the job, while ramping, you’ll be encouraged to work IRL 5 days per week.
• Working hours are on a rotational basis and can be between 8:00 am – 8:00 pm. Shift patterns are fixed for 4 weeks to create stability.
• Flexible weekend ability required.
• Weekly working hours will be 40 hours.

What do we offer

• Competitive compensation and equity ownership in Perk.
• 20 vacation days and 12 public holidays.
• Three medical plans to choose from, with company contributions and an HSA when enrolling in an HDHP medical plan.
• Dental, vision, and Wellhub’s gym subscription from your start date.
• Life and disability policies from your start date, with options to add extra protection through voluntary buy‑up plans.
• 401(k) plan with company matching contributions.
• Partner discounts on pet insurance.
• Perk events, including our annual summer party.
• Spring Health, our wellbeing partner, providing fast, comprehensive access to 12× therapy and 12× coaching sessions for you and your loved ones.
• 12‑16 weeks’ paid parental leave.
• 16 paid hours per year to spend volunteering for charitable causes.
• Up to 20 "Work from Anywhere" days per year.
• A four‑week, fully paid sabbatical once you reach 5 years.
• Relocation support to one of our hubs.

Compensation

Base salary range $58,000 – $68,000 per year plus stock options. Actual compensation may vary based on qualifications and experience.

How We Work

We take an IRL‑first approach: team members work in‑person 3 days per week. The role requires you to be based within commuting distance of our Chicago hub.

Equal Opportunity Employer

Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.