Senior Coordinator, Development - Remote (OH/KY)

American Cancer Society; Cleveland (OH); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Paid time off

Medical benefits

Dental benefits

Retirement plan

Wellness programs

Professional development

Job summary

The American Cancer Society is seeking an experienced fundraising operations coordinator to support multi-channel portfolios and events in Cleveland. You will help plan, execute, and track revenue initiatives while delivering high-quality service to volunteers, partners, and staff.

You will manage administrative tasks, data entry in CRM, and reporting, assist with workflow systems, and provide training and onboarding support to coordinators to ensure consistent execution and strong stakeholder

Qualifications

• Minimum degree is Associate degree or equivalent experience.
• Strong customer service and relationship-building skills.
• Experience with fundraising operations and event support is preferred.
• Knowledge of CRM systems and reporting tools.

Responsibilities

• Provides fundraising and event support to meet revenue targets and manage relationships with participants and vendors.
• Maintains organized task systems and monitors deadlines to support revenue growth and operational excellence.
• Performs financial/administrative duties including donations processing and expense tracking.
• Supports CRM data needs, generates reports, and provides insights for decision-making.
• Acts as a subject-matter expert in tools and fundraising programs; assists training and materials development.
• Provides volunteer and leadership support, including recruitment, recognition, and stewardship.

Skills

Customer service

Cross-team collaboration

Communication skills

Policy compliance

Microsoft Office

Education

Associate degree or equivalent

Tools

Salesforce

Microsoft Teams

Microsoft Office

Auction tools

Job description

At the American Cancer Society, we're working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities.

The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled.

Responsible for providing comprehensive fundraising and operational support to multi-million-dollar portfolios (individual, corporate and event channels) and their associated teams. Support may be delivered either embedded within a team or through a dispatched model based on business needs and resource alignment. Ensures efficient execution of business operations and continuity of support during staff vacancies and peak workload periods by delivering temporary remote coverage and/or assigned portfolio support. Serves as a key member of the development support ecosystem, critical to achieving revenue success through excellent internal and external relationship management, high-quality customer service, revenue support functions, and event and relationship execution. Depending on assignment and level, may serve as a content expert in key fundraising programs and internal platforms, lead specialized support initiatives, and mentor/onboard new coordinators to accelerate proficiency and consistency of execution.

ESSENTIAL FUNCTIONS:

• Provides fundraising and event execution support in partnership with event managers anddevelopmentleadership to ensure best-in-class execution and achievement of revenue targets; supports planning, timelines, logistics, and high-impact opportunities; manages relationships with participants, volunteers, partners, sponsors, and vendors to ensure strong customer experience and stewardship. 50%
• Managesoperational systems and workflow execution by implementing andmaintainingorganized task and reminder systems; proactivelymonitorsdeadlines and deliverables;identifiesissues, recommends solutions, and drives follow-through to support revenue growth strategies and operational excellence. 15%
• Performs financial and administrative support activities including processing donations and payments, tracking expenses, supporting reclasses as needed, and ensuring work is completed in alignment with internal policies, procedures, and controls. 15%
• Supports customer relationship management and constituent data needs by inputting andmaintaininginformation in relevantplatforms;generating reports and insights to support revenue performance, prospecting/engagement efforts, and team decision-making. 10%
• Serves as a subject matter expert in tools, platforms, and/or fundraising programs (as assigned) by troubleshooting, providing guidance to staff, developing/correcting materials, and contributing to training, workgroups, or projects. 5%
• Provides volunteer and leadership support including committee/board support, volunteer recruitment/communications, scheduling, recognition, and stewardship; may support executive volunteer engagement and other leadership-facing needs. 5%

EXPERIENCE/QUALIFICATIONS:

• Minimum Degree Required: Associate degree preferred or a combination of education and relevant work experience
• Preferred Degree: [Insert, if applicable]
• Certificate(s) or License(s): None
• Years of experience:Typically3+ years of event support, fundraising operations, or comparable business/administrative support experience; 5+ years and/ordemonstratedadvanced/lead experience may be preferred for lead-level scope and mentoring responsibilities

KNOWLEDGE, SKILLS, AND ABILITY:

• Demonstrated ability to deliver high-quality customer service to internal and external stakeholders;buildsstrong, credible relationships quickly
• Skilled in partnering and collaborating across teams to ensure consistent communication, integration, and shared ownership of timelines and outcomes
• Ability to proactivelyidentifyneeds/issues, define problems, assess options, and implement practical solutions
• Strong organizational skills; effectively manages multiple priorities and deadlines while deliveringaccurate, high-quality work
• Ability to adapt quickly to changing portfolios, teams, priorities, and systems; able to ramp up rapidly in new contexts
• Strong written and verbal communication skills; develops and delivers communications tailored to varied audiences and needs
• Ability to interpret and implement policies and procedures with attention to accuracy and compliance
• Proficiencywith Microsoft Office and collaboration tools (e.g., Microsoft Teams) and ability to learn andutilizeinternal platforms and data systems (e.g., Salesforce/CRM, reporting tools, procurement/contract tools, auction/event tools, etc.)

TRAVEL REQUIREMENTS:

Limited travel to area meetings and events, including some evening and weekend work.

PHYSICAL REQUIREMENTS:

No specific physical requirements.

The hourly rate is $24-$27. The final candidate's relevant experience/skills will be considered before an offer is extended. Actual starting pay will vary based on non-discriminatory factors including, but not limited to, geographic location, experience, skills, specialty, and education.

ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.