Senior Coordinator, Club Service Liaison, Event Time Job Opening for CWC25

FIFA World Cup 2026™ - Canada, Mexico and the United States; Miami (FL); On-site; USD 45,000 - 75,000; Full time

Job summary

Join a forward-thinking organization as a Senior Coordinator, Club Service Liaison, where you will play a pivotal role in delivering exceptional experiences during the FIFA World Cup 2026. This dynamic position involves serving as the main point of contact for club guests, ensuring seamless communication and support throughout the tournament. You'll collaborate with various teams, anticipate guest needs, and enhance their overall experience. If you thrive in fast-paced environments and possess a passion for sports and hospitality, this is your chance to make a significant impact in a historic event that unites the world through football.

Qualifications

• 3+ years experience in hospitality and guest management.
• Extensive knowledge in event operations, especially guest operations.

Responsibilities

• Serve as the central liaison for club guests during the tournament.
• Build and maintain relationships with club protocol teams.

Skills

Accountability

Decision Making

Inclusivity

Innovation

Leadership

Vision

Education

Bachelor's degree in Management

Postgraduate education in International Organizations

Tools

MS Office (Excel, Word, PowerPoint, Visio & Project)

Planning software

Online collaboration tools

Job description

Senior Coordinator, Club Service Liaison, Event Time Job Opening for CWC25

Join to apply for the Senior Coordinator, Club Service Liaison, Event Time Job Opening for CWC25 role at FIFA World Cup 2026 - Canada, Mexico and the United States

Senior Coordinator, Club Service Liaison, Event Time Job Opening for CWC25

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Join to apply for the Senior Coordinator, Club Service Liaison, Event Time Job Opening for CWC25 role at FIFA World Cup 2026 - Canada, Mexico and the United States

Description

FIFA World Cup 26 Overview

Department: Tournament Time Role

Location: Miami

Description

FIFA World Cup 26 Overview
At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26 will be a historic milestone, featuring 48 teams across three host countries: Canada, Mexico, and the USA. With new formats and unparalleled opportunities for engagement, this tournament promises to redefine excellence on a global scale.

Additionally, the FIFA Club World Cup 2025 will serve as a key event, showcasing top football talent in preparation for FIFA26. These events require passionate, skilled, and committed professionals to deliver extraordinary experiences. Now is your time to become a game changer and join the workforce that will help create unforgettable memories for millions.

THE POSITION

Main Activities and Responsibilities

Reporting to the Club Service Liaison Lead, the Club Service Liaison Agent will be a key member of the FIFA Club World Cup 25 Guest Operations team and will work in close collaboration with Guest Relations and other key individuals responsible for delivering key operations at the stadium.

The main responsibilities of the Club Service Liaison Agent for FIFA Club World Cup 25 include:

• Serve as the central liaison for club guests, offering a personalized and consistent communication channel to ensure a high standard of service throughout the tournament.
• Build and maintain trusted relationships with club protocol teams, supporting them with needs related to their participation.
• Maintain daily communication with clubs to provide updates, confirm guest details, and address service-related concerns.
• Proactively anticipate and resolve guest issues or last-minute needs with a solution-oriented mindset.
• Organize regular check-ins with clubs to share tournament updates and collect feedback to enhance their experience.
• Update Ticketing Guest Management Systems for all club-related inquiries.
• Ensure all additional ticket or VAPP requests are recorded and monitored.
• Maintain continuous, real-time communication with stadium protocol teams to stay aligned on operational adjustments or last-minute updates.
• Collaborate cross-functionally with key FIFA teams, including Team Services, Transport, Accommodation, Accreditation, Travel, Ticketing, Seating & Protocol.

YOUR PROFILE

FIFA World Cup 26 Skills Framework
Candidates for this role should demonstrate:

• Accountability: Commitment to responsibilities and learning from actions.
• Decision Making: Ability to make quick, informed decisions under pressure.
• Inclusivity: Collaboration across diverse teams and networks.
• Innovation: Creative thinking to produce fresh ideas and solutions.
• Leadership: Encouragement of teamwork and effective delegation.
• Vision: Strategic foresight and alignment with organizational goals.

Experience

• Bachelor's degree in Management, Sport Management/Business, Marketing and Communications
• Postgraduate education focusing on International Organizations or Sport Management preferred but not required
• 3+ years hospitality and guest management experience, with project management and operational experience
• Extensive knowledge and experience in event operations, especially guest operations, accommodations, and hospitality, including methodologies, planning, and controlling tools
• Experience managing end-to-end V/VIP hospitality programs at major sporting events
• Fluent in English; Spanish and/or French proficiency is a plus
• Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools
• Prior experience with international or large-scale events is highly desirable
• Proven ability to work in fast-paced, high-pressure environments
• Strong project management and operational coordination skills

Seniority level

• Entry level

Employment type

• Contract

Job function

• Other

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