Senior Coordinator - Call Quality and Compliance

A-Line Staffing Solutions LLC; Lexington (KY); Remote; USD 50,000 - 80,000; Full time

Job summary

A leading staffing solutions company is seeking a motivated Senior Coordinator - Call Quality & Compliance. This remote role involves evaluating call handling operations to ensure high-quality patient interactions. With opportunities for career growth, it offers comprehensive benefits after 90 days of employment.

Benefits

Health insurance

Optical insurance

Dental insurance

Life insurance

Short-term disability insurance

401(k) with company match

Qualifications

• Experience in quality evaluation within call handling operations is beneficial.
• Must have flexible availability including training hours.

Responsibilities

• Serve as the quality compass for call handling operations.
• Evaluate team interactions and identify trends.
• Drive excellence in patient experience.

Skills

Detail-oriented

Motivated

Quality evaluation

Job description

A-Line Staffing is seeking a motivated and detail-oriented Senior Coordinator - Call Quality & Compliance. This role offers career growth, a supportive work environment, and full-time hours (40+ per week).

If interested in this position, APPLY NOW for IMMEDIATE consideration.

Senior Coordinator - Call Quality & Compliance | Details and Compensation :

• Location: Remote
• Required Availability: Monday–Friday, 8 hours between 7:00 AM – 8:00 PM CST (Flex Schedule; must work during normal business hours)

Must be available for 100% of training (Monday–Friday, 8:00 AM–5:00 PM CST) starting in September.

Senior Coordinator - Call Quality & Compliance | Summary and Highlights :

The Senior Coordinator, Call Quality & Compliance, will serve as the quality compass for call handling operations, evaluating team interactions, identifying trends, and driving excellence in every patient experience. You’ll be a key contributor to the continuous improvement of healthcare access support systems.

• This position is a contract assignment with the potential to hire permanently based on attendance, performance, and business needs.
• Benefits are available to full-time employees after 90 days of employment and include health, optical, dental, life, and short-term disability insurance.
• A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates.