Senior Conversational UX Designer (div/f/m)

Dept Agency; Hamburg (AR); Hybrid; USD 85,000 - 115,000; Full time

Job summary

A digital agency is seeking a UX Conversational Designer to create exceptional user experiences through designed dialogue structures and flows. The ideal candidate has over 4 years of experience in UX or conversational design and is proficient in creating solutions for chatbots and voicebots. This role offers a flexible hybrid working policy and the opportunity to work with a dynamic team in creating innovative digital products.

Benefits

Flexible, hybrid working policy

Company pension scheme

Health contribution through OpenUp platform

Social events and activities

Qualifications

• 4+ years of experience as UX and/or Conversational designer.
• Experience with designing chatbot or voicebot solutions.
• Strong portfolio demonstrating experience and passion.
• Working proficiency in English and German.
• Experience in multidisciplinary teams.

Responsibilities

• Design conversational flows and dialogue structures.
• Define tone, voice, and assistant personality.
• Translate strategy into user-centered flows.
• Conduct testing and iterative improvement based on user behavior.

Skills

UX design

Dialogue structuring

Advanced prompt crafting

Excellent writing skills

Communication skills

Team collaboration

Tools

Figma

Collaborative tools

Job description

JOB PURPOSE

As UX Conversational Designer you lay the foundation for fantastic end-to-end user experiences: Combining UX design, dialogue structuring, and advanced prompt crafting to support intelligent, natural interactions in both chat and voice. You have an appetite for complex challenges and can’t wait to translate them into beautiful and smart digital products. And you enjoy working in a dynamic environment with the best and most fun people the industry has to offer.

KEY RESPONSIBILITIES

• Bringing new ideas around AI assistant best practices and cross-industry insights towards your project teams;
• Designing conversational flows and dialogue structures;
• Defining tone, voice, and assistant personality that works across channels and interaction styles;
• Translate strategy and insights into well considered user-centered flows;
• Substantiate your design choices with annotations and create simple prototypes;
• Presenting your work to clients and stakeholders and handle input and feedback;
• Working back-to-back with Product Managers, AI engineers and developers to help shape the final user experience;
• Conduct testing and iterative improvement of conversations and prompts, based on user behavior, conversational metrics, and qualitative feedback.

WHAT WE ARE LOOKING FOR

• 4+ years of experience as UX and/or Conversational designer at an agency or renowned brand;
• Experience with designing chatbot or voicebot solutions;
• Excellent writing and communication skills, especially for task-oriented and natural-sounding dialogues
• A strong portfolio (website or PDF) demonstrating your experience and passion;
• Experience with working in multidisciplinary teams;
• Working proficiency in English and German;
• Experience with Figma and collaborative tools;
• Availability to start working in Germany.

WE OFFER

• Flexible, hybrid working policy (1-2 days at the office, depending on location);
• Company pension scheme.
• Lease bike options / JobRad and 25% subsidy for the Deutschlandticket.
• Occasional breakfast/lunch at the office, Smoothie Tuesdays.
• Stay happy and healthy with a contribution to your health through the OpenUp platform;
• €30 per month - You can use the flexible package for digital food stamps and/or fitness providers/sport clubs/massage studios, internet costs, and/ or public transport.
• Future Bens - Exclusive access to sustainable, healthy products at attractive deals.
• Social events, plenty of opportunities to connect with colleagues through organised activities and celebrations.
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.

WHO ARE WE?

We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world.

DIVERSITY, EQUITY & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.