Senior Convention Services Manager

Treasure Island Hotel & Casino; Nevada (IA); On-site; USD 42,000 - 62,000; Full time

Job summary

Treasure Island Hotel & Casino in Las Vegas is seeking a Hotel Sales Coordinator to coordinate and service all logistics for assigned group bookings from initial contact through departure, ensuring client satisfaction.

You will collaborate with Group Account sales managers and hotel operations, conduct pre-convention meetings, manage invoicing and billing, arrange transportation, and share group resumes with departments two weeks before arrival.

Qualifications

• High School Diploma required.
• Two years of hotel sales experience preferred.
• Knowledge of Ivvy, Word and Excel preferred.
• Excellent written and verbal communication skills.
• Driver’s license required.
• Bi-lingual (Spanish) preferred.

Responsibilities

• Coordinate and service all logistics of assigned group from booking to departure.
• Establish expectations with each Group Account sales manager.
• Initiate client correspondence with intro letter, agenda, and pertinent info.
• Conduct pre-convention meetings with planner and hotel dept. reps.
• Maintain regular client contact and confirm changes in writing.
• Review and update contract information in Delphi PMS.

Skills

Verbal & written communication

Organization

Spanish (bilingual)

Education

High School Diploma

Marketing degree

Hotel Management degree

Business Administration degree

Tools

Ivvy

Microsoft Word

Excel

Job description

• Coordinate and service all logistics of assigned group, from initial booking through meeting requirements and departure.


• Establish expectations with each individual Group Account sales manager.


• Initiate client correspondence with an introduction letter, agenda, and any other pertinent information.


• Conduct pre-convention meetings with meeting planner and all hotel operating department representatives which are involved in the program.


• Maintain close contact with client on regular basis, both verbally and with written confirmation of changes and updates.


• Copy Sales Manager and Coordinator on all correspondence.


• Ensure all contract information is correct and updated in Delphi group management platform.


• Review and adjust group room block inventory.


• Create rooming list cover sheet with details including the billing for each sub group(s) when necessary.


• Prepare and distribute estimated invoices and collect client payments.


• Assist with billing discrepancies with the intent of resolving to the satisfaction of all parties.


• Prepare and submit on property sign requests.


• Arrange limo transfers approved by Director or Vice President of Sales.


• Disseminate group resumes which include profiles, agendas and requirements to all hotel operating departments two weeks prior to the group’s arrival.


• Service the in-house groups which includes:
  
  
  
  • Greeting main contact(s) everyday to make sure all their expectations are met.
  
  
  • Assisting main contact(s) with anything that they might require or update.
  
  
  • Provide personalized “on the floor” attention to all in-house programs.
  
  
  
  


• Conduct internal room night audits.


• Assist sales managers with VIP site inspections.


• Assist other CSM positions when needed.


• Participate in continuing education and management training provided by Hotel.


• Perform all duties as deemed necessary for the success of the department.


• Perform other duties as requested by Director and Vice President of Sales.


• Fully understand and memorize company mission, vision statement, C.O.R.E. values, and goals.
  

Specific Job Functions

• Coordinate and service all logistics of assigned group, from initial booking through meeting requirements and departure.


• Establish expectations with each individual Group Account sales manager.


• Initiate client correspondence with an introduction letter, agenda, and any other pertinent information.


• Conduct pre-convention meetings with meeting planner and all hotel operating department representatives which are involved in the program.


• Maintain close contact with client on regular basis, both verbally and with written confirmation of changes and updates.


• Copy Sales Manager and Coordinator on all correspondence.


• Ensure all contract information is correct and updated in Delphi group management platform.


• Review and adjust group room block inventory.


• Create rooming list cover sheet with details including the billing for each sub group(s) when necessary.


• Prepare and distribute estimated invoices and collect client payments.


• Assist with billing discrepancies with the intent of resolving to the satisfaction of all parties.


• Prepare and submit on property sign requests.


• Arrange limo transfers approved by Director or Vice President of Sales.


• Disseminate group resumes which include profiles, agendas and requirements to all hotel operating departments two weeks prior to the group’s arrival.


• Service the in-house groups which includes:
  
  
  
  • Greeting main contact(s) everyday to make sure all their expectations are met.
  
  
  • Assisting main contact(s) with anything that they might require or update.
  
  
  • Provide personalized “on the floor” attention to all in-house programs.
  
  
  
  


• Conduct internal room night audits.


• Assist sales managers with VIP site inspections.


• Assist other CSM positions when needed.


• Participate in continuing education and management training provided by Hotel.


• Perform all duties as deemed necessary for the success of the department.


• Perform other duties as requested by Director and Vice President of Sales.


• Fully understand and memorize company mission, vision statement, C.O.R.E. values, and goals.
  

Qualifications

• High School Diploma required. College degree in Marketing, Hotel Management or Business Administration preferred.


• Two years’ experience in Hotel Sales preferred.


• Knowledge of Ivvy, Microsoft Word and Excel preferred.


• Must possess excellent written and oral communication skills.


• Driver’s License required.


• Bi-lingual (Spanish) preferred.