Senior Content Operations Executive

Informa Group; New York (NY); On-site; USD 73,000 - 83,000; Full time

Benefits offered by this job

401k match

Health, vision & dental insurance

Parental leave

Employee stock purchase plan (ESPP)

Job summary

Informa Festivals is seeking a hands-on Senior Content Operations Executive to support the delivery of a global fintech events portfolio, including Money20/20 USA. The role sits in the Operations team and involves extensive on-site coordination, speaker management, and cross-functional collaboration from pre-event planning through post-event activities.

You will coordinate speaker onboarding, gifts, and exclusive experiences, while ensuring marketing collateral is accurate across channels.

Qualifications

• 1-2 years minimum experience.
• Strong planning, prioritization and implementation skills with attention to detail.
• Ability to work in a high-performing, fast-paced environment.
• Team player with a proactive mindset.
• Self-motivated, accountable and goal-oriented.
• Excellent communication and customer service skills.
• Calm and patient under pressure.
• Occasional alternate work hours across time zones required.
• On-site delivery with US travel; potential expansion to the Netherlands and Asia.

Responsibilities

• Execute speaker onboarding for Money20/20 USA and bespoke events, including session coordination and VIP arrangements.
• Collaborate with marketing and product teams to ensure accurate speaker collateral across channels.
• Manage the speakers inbox throughout the show cycle and support global shows.
• Produce speaker gifts and exclusive experiences for attendees.
• Lead post-show deliverables: feedback, testimonials, and distributing photos.
• Direct speakers lounge and exclusive areas on-site at Money20/20 and related events.
• Coordinate purchasing and shipment of speaker/content enhancements.
• Maintain speaker tracking documents regionally and globally.

Skills

Speaker coordination

Event operations

Project management

Communication skills

Teamwork

Job description

Informa Festivals marks an exciting new chapter in B2B events, bringing some of the world's most influential creative, technology and business festivals together. We’re combining prestigious events like Cannes Lions, Black Hat, Money20/20, GDC, and London Tech Week with cutting-edge marketing intelligence platforms and advisory services to deliver unmissable experiences and insights.

Our festival-led approach reimagines traditional B2B events, creating powerful, immersive experiences that drive innovation and industry advancement. Building on decades of expertise and powered by Informa's international reach, we're shaping the next generation of business festivals.

Job Description

This role is based in our 605 Third Avenue office.

ThisSeniorContentOperations Executiverole will sit within the operations team within Informa Festivals to support the delivery ofa global year-round portfolio of fintechevents;including conferences,festivalsand awards ceremonies. Including,but not limited to,Money20/20 and FintechAmericas.

In this role, you will be a core support both in the lead-up to and during the on-site delivery of the shows and award ceremonies.

Key accountabilities

• Execute comprehensive speaker onboarding for Money20/20 USA show and bespoke events, covering speaker hub updates, registration, profiles, VIP arrangements, and session coordination
• Partner with the marketing and product teams to ensure all marketing collateral featuring speakers and content is correct, including website, email campaigns, social media, and app
• Manage andmaintainthespeakersinbox throughout the showcycle’sand support global shows
• Own the production and delivery of speaker gifts and exclusive experiences
• Oversee and lead on post-show deliverables, including gathering speaker feedback, testimonials, and distributing event photos and follow-up materials
• Direct speakers lounge, and exclusive speaker-only areas onsite at Money20/20 shows andspecial events
• Coordinate the purchasing and shipment of speaker/content enhancements
• Maintenance of speaker tracking documents; regional and global

Qualifications

1-2 years minimum experience

Demonstrated success in a role that requires strong planning,prioritizationand implementation skills with focus on detail

Ability to work in a high-performing, fast paced environment

Works well within a team

Self-motivated, accountable and sets own goals

Good communicationskills and great customer service

Patient, calm and composed under pressure

As this role supports across shows across the different time zones, alternative work hours will berequired, as necessary

On-site delivery, available to travel within the US, with potential expansion to the Netherlands and Asia.

Additional Information

We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com

Our benefits include:

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount
• Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
• Recognition for great work, with global awards and kudos programs
• As an international company, the chance to collaborate with teams around the world

The salary range for this role is $72,500- $82,500 based on experience.

This posting will automatically expire on 11/30/2026

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence.At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

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