Senior Content Designer - Product Experience Design (XD)

C4 Technical Services; Richfield (MN); Remote; USD 75,000 - 100,000; Full time

Job summary

A leading company seeks a Senior Content Designer to enhance product experiences through strategic content design. The successful candidate will collaborate within teams to create engaging customer journeys by implementing effective design principles and enhancing content strategies. With experience in similar roles, the candidate will actively contribute to a customer-focused approach throughout the organization's digital channels.

Qualifications

• 2+ years of experience as a Content Designer, UX Writer or Experience Designer.
• Advanced ability to communicate writing and design concepts effectively.
• Knowledge of Experience Design principles and deliverables.

Responsibilities

• Drive high-level strategy and tactical execution of content and messaging.
• Collaborate with Experience Designers, Product Managers, and Engineers.
• Create clear and compelling content to enhance customer experiences.

Skills

High-level strategy thinking

Organizational skills

Communication

Collaboration

Education

Bachelor's degree in human-centered design or related field

Job description

Senior Content Designer - Product Experience Design (XD)

Location : Remote

Content Design drives content, messaging, information, and design in the Product Experience Design org.

Project Description :

This role will be working in the membership and relationships spaces

Position Summary / Job Description :

This role will drive high-level strategy as well as tactical execution of content and messaging in the membership space. The candidate needs to be an organized, good at seeing the high-level opportunities across spaces, communicating the content strategy, dedicated to building relationships, and implementing strategies. This role collaborates with experience designers and product managers.

Skills Overview :

• High-level strategy thinking
• Clearly documenting and communicating content decisions
• Able to work independently, drive their own work, and take ownership of the space
• Collaborate with content designers, product managers and experience designers

As a Senior Content Designer in Product Experience Design (XD), you'll partner with teams of Designers, Researchers, Product Managers and Engineers to create compelling experiences.

Your role in this highly-collaborative environment is pivotal in shaping customer experiences, establishing how our brand voice comes to life, defining human-centric content strategies, and continuously advocating for improved experiences.

The Product Experience Design team designs and implements innovative, human, end-to-end experiences for our customers. We're customer-obsessed and grounded in research.

Our diverse scope of work allows you to make a big impact in customer experiences across physical, human and digital channels.

Responsibilities :

• Partner with Experience Designers, Product Managers, Engineering leads, and business stakeholders to create solutions that align customer and business needs.
• Foster and participate in a culture of collaboration, feedback, and continuous improvement.
• Provide insight into our current capabilities and functionality across all digital channels and other customer touchpoints.
• Drive a strategic content vision that echoes throughout the customer journey.
• Leverage customer research, data and insights to support assertions, make recommendations and drive strategy.
• Create clear, concise, and compelling content that makes it easy for our customers to accomplish their tasks.
• Deliver artifacts that support work efforts as well as ensure standard design practices and consistent experiences.
• Advance our practice by contributing to the content style guide and design system, driving adoption of content standards within and outside of XD.
• Promote the practice of Content Design and be ready to show its value at every turn.
• Present high-level solutions and strategies to product and / or project stakeholders, Engineering leadership and Experience Design leadership.

Basic Qualifications :

• Current case studies that demonstrate through storytelling the ability to solve customer problems and create Content Design deliverables
• Bachelor's degree in human-centered design, product design, human computer interaction, information architecture, English, communication, writing, marketing, journalism, instructional design, related field, or equivalent industry experience
• 2+ years of experience as a Content Designer, UX Writer or Experience Designer specializing in writing, or 6+ years in a related role
• Knowledge of Experience Design principles and deliverables
• Ability to work through complex design solutions and understand underlying technology
• Advanced ability to communicate writing and design concepts effectively, build consensus and justify decisions
• Strong interpersonal communications, organizational savvy, time management and accountability

Preferred Qualifications :

• Be curious, collaborative, self-driven, self-aware, outgoing, and relationship-focused
• 2+ years of experience working in e-commerce or other large design environment
• Experience envisioning, defining and modeling end-to-end, multichannel experiences
• Skilled in balancing an Agile work environment / iterative product development with a cohesive and holistic view of the customer journey
• Basic understanding of designing for WCAG 2.1 / 508 accessibility standards

DICE

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