Senior Content Designer

CVS Health Corporation; Boston (MA); On-site; USD 54,000 - 146,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health Corporation in Boston is seeking a Senior Content Designer who sits at the intersection of content and design. You’ll organize and present content in a meaningful way, collaborating with designers, researchers, product managers, engineering and other stakeholders, with occasional mentoring from your manager.

You’ll simplify user experiences by applying UX writing, brand guidelines, accessibility standards and research insights.

Qualifications

• 5+ years UX writing, UX design or content design.
• 2+ years Agile/lean UX experience with product management tools.
• 2+ years web/app UX experience.
• 2+ years collaboration with designers, accessibility experts, PMs.
• 2+ years UX wireframing and prototyping (Figma/Miro).
• Experience in health care or regulated fields.
• Experience with translation/transcreation practices.
• Knowledge of enterprise CMS like AEM or Contentful.

Responsibilities

• Translate complex concepts into compelling, easy-to-follow content.
• Conduct UX research and champion data-driven insights.
• Create content ecosystems for multiple channels and devices.
• Advise on design patterns and challenge the status quo.
• Collaborate with designers, PMs and stakeholders to inform requirements.
• Lead content reviews, workshops and design crits across teams.

Skills

UX writing

Agile

Web UX

Cross-functional

Figma

Miro

Healthcare domain

AEM/Contentful

Translation/Transcreation

Education

HCI / IA / Technical Writing / English / Journalism

Tools

Figma

Airtable

InVision

Miro

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

As a Senior Content Designer, you like being at the intersection of content and design. You understand that content that's well designed is easy to follow and understandable. As a champion for our users, you organize and present content in a meaningful way.

You will draw upon your knowledge of content, design and UX best practices, brand guidelines, accessibility standards and competitive research to simplify the user experience. You will collaborate with designers, researchers, product managers, engineering and other stakeholders with occasional direct support from your manager. You may also be called upon to mentor junior colleagues. When you have to show your work, you’ll love the chance to participate and run workshops and design crits.

Experience

• 5+ years experience in UX writing, UX Design or Content Design
• 2+ years experience with Agile and lean UX/software development practices, including using product management software (Rally, Jira)
• 2+ years experience in web and app experiences
• 2+ years experience collaborating with internal team members, such as experience designers, accessibility experts and product managers
• 2+ years experience in UX wire framing, UX flows, and shaping content for multi-disciplinary projects with prototyping software such as Figma and Miro
• Experience in health care, pharmacy or other regulated fields (insurance, finance, etc.)
• Experience with translation and transcreation best practices
• Deep knowledge of enterprise content management systems such as Adobe Experience Manager, Contentful, or similar
• Portfolio should include work on digital products and/or services, service design or human centered designs

Basic Qualifications

• Extensive experience with design software (Figma, Airtable, InVision, Miro)
• Experience with AI tools (Claude-Code, Claude integration with MCPs, FigmaMake, etc.)
• Experience collaborating across disciplines (design, design ops, research and usability, accessibility, product managers and engineering)
• Experience in working with and improving business requirements
• Comfortable with UX and Usability terminology, taxonomies and practices, including Design Thinking and Human-Centered Design methods, to solve problems and innovate
• Knows how and when to use inventories and audits, content frameworks, competitive analysis and mapping
• Knows when to collaborate and compromise and when to be the voice for the user and stand up for what’s right.

Key Responsibilities

• Translate complex concepts and processes into compelling, easy-to-follow design with exceptional content.
• Conduct UX research and champion data science to understand user behaviors and uncover new opportunities to reach customers with appropriate content and reduce friction.
• Create content and design ecosystems for multiple channels, devices and touch points across user journey flows, meeting user needs and adhering to enterprise standards.
• Challenge the status quo and know when to advocate for new design patterns versus relying on old systems.
• Drive collaboration with designers, product managers, and diverse business stakeholders to inform requirements to think beyond the product lifecycle and optimize content and user journey.
• Lead other content strategists/designers in developing user stories and providing guidance on priorities.Facilitate workshops and design crits and own content reviews and iterations across stakeholders from product to legal.

Education

• Bachelor or master's degree preferred in the field of Human Computer Interaction, Information Architecture, Technical Writing, English, or Journalism. Extensive work experience, academic work or certifications in user experience fields are also welcome.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The Typical Pay Range For This Role Is

$54,300.00 - $145,860.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Great Benefits For Great People

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 10/23/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.