SENIOR CONSUMER SERVICE ANALYST - 42005275

State of Florida; Tallahassee (FL); On-site; USD 30,000 - 50,000; Part time

Job summary

An established industry player seeks a Senior Consumer Service Analyst to enhance customer experience and support. This part-time role involves documenting inquiries, analyzing cases, and assisting management. Ideal candidates will possess strong customer service skills and be bilingual in English and Spanish. Join a supportive team that values diversity and offers competitive benefits, including annual leave and health insurance. This is a unique opportunity to contribute to a vital public service while enjoying a flexible work schedule.

Benefits

Annual and Sick Leave Benefits

Health Insurance Options

Retirement Plan Options

Paid Holidays

Personal Holiday

Qualifications

• 1 year of experience in customer service or administrative work.
• Ability to speak and write fluently in English and Spanish.

Responsibilities

• Documenting complaints and inquiries into the department database.
• Analyzing documentation to determine appropriate actions.

Skills

Customer Service

Bilingual (English and Spanish)

Administrative Work

Regulatory Work

Education

High School Diploma

College Education

Tools

Microsoft CRM

Job description

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SENIOR CONSUMER SERVICE ANALYST - 42005275

Date: Apr 28, 2025

The State Personnel System is an E-Verify employer. For more information click on ourE-Verify Website .

Requisition No:851613

Agency: Agriculture and Consumer Services

Working Title: SENIOR CONSUMER SERVICE ANALYST - 42005275

FLORIDA DEPARTMENT OF AGRICULTURE AND CONSUMER SERVICES

DIVISION OF CONSUMER SERVICES
BUREAU COMMUNICATIONS AND CONSUMER OUTREACH

***OPEN COMPETITIVE OPPORTUNITY***

This is a part-time, shared position working the hours of 10:00 a.m. – 2:00 p.m.

CONTACT:

Sonia McCabe [phone]

MINIMUM REQUIREMENTS:

A high school diploma or its equivalent and one (1) year of experience in customer service, administrative work, or regulatory work.

College education from an accredited college or university can substitute at the rate of 30 semester or 45 quarter hours for the year of the required work experience.

An equivalent combination of education and experience which equals one (1) year can substitute for the above requirements.

EDUCATIONAL NOTE: Graduates utilizing education attained in the United States to meet the minimum requirements of a position will not be appointed until verification of the applicable degree has been obtained.Foreign trained graduates utilizing a degree attained outside of the United States to meet the minimum requirements of a position must be prepared to provide a copy of a credential evaluation conducted by an Approved Credential Evaluation Agency. A list of approved agencies can be viewed at “Approved Credential Evaluation Agencies, Florida Department of Education.” Approved Credential Evaluation Agencies (fldoe.org)

***ATTENTION CANDIDATES***

To be considered for a position with the Florida Department of Agriculture and Consumer Services:

• All fields in the Candidate Profile must be completed (an attached resume is not a substitution for the information required on the candidate profile).
• Work history, duties and responsibilities, hours worked, supervisor, and formal education fields, etc. must be filled out to determine qualifications for this position.
• Responses to Qualifying Questions must be verifiable in the Candidate Profile.
  

The Florida Department of Agriculture and Consumer Services values
and supports employment of individuals with disabilities.Qualified
individuals with disabilities are encouraged to apply.

NOTES:

Successful applicants must pass a background screening, including fingerprinting, as a consition of employment.

JOB DUTIES:

Documents complaint, email, inquiry, license, live chat, Inspection, permit and registration information along with all Associated documentation into the Division of Consumer Services (DOCS), Microsoft CRM or other department database.

Analyzes and reviews documentation to determine the appropriate action according to established procedures and guidelines.

Duties may include ANY of the following regarding program areas administered by the division, non-regulated areas and general consumer information:

• Issuing Settlement Agreements;
• Scheduling Inspections;
• Compiling Reports;
• Reviewing and Drafting Case Reports;
• Scanning;
• Answering telephone calls/Responding to live chats;

This position is required to assist management, co-workers and other sections within the division and perform related work and other tasks as requested by division management.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to speak fluently in both English and Spanish.
• Ability to write proficiently in English and Spanish.
  

The Benefits of Working for the State of Florida

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision and other supplemental insurance options;
• Retirement plan options, including employer contributions (For more information, please visit www.myfrs.com ;)

For an estimate of the total compensation package for this position, please visit the “Total Compensation Estimator Tool” located above under the “Posting Closing Date.”

SPECIAL NOTES:

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes,candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.

Location:

TALLAHASSEE, FL, US, 32301 TALLAHASSEE, FL, US, 32303 TALLAHASSEE, FL, US, 32302 TALLAHASSEE, FL, US, 32310 TALLAHASSEE, FL, US, 32305 TALLAHASSEE, FL, US, 32316 TALLAHASSEE, FL, US, 32399 TALLAHASSEE, FL, US, 32317 TALLAHASSEE, FL, US, 32308 TALLAHASSEE, FL, US, 32312 TALLAHASSEE, FL, US, 32311 TALLAHASSEE, FL, US, 32309 TALLAHASSEE, FL, US, 32304

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time