Senior Consumer Insights Analyst - Coffee
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Benefits offered by this job
Job summary
SharkNinja, headquartered in Needham, MA, is seeking a Senior Consumer Insights Analyst to lead both qualitative and quantitative research to underpin next‑generation products. This onsite role collaborates with R&D, Brand, and Product Development.
The ideal candidate brings 3–5 years of consumer research, a foundation in Marketing or Psychology, and proven ability to translate data into actionable product guidance.
Qualifications
- Bachelor’s degree in Marketing, Psychology, or applicable quantitative discipline.
- 3–5 years of consumer research experience in both qualitative and quantitative research methods.
- Exposure to the CPG industry preferred.
- Training and experience moderating focus groups and one-on-one interviews.
Responsibilities
- Develop and execute qualitative and quantitative research plans.
- Translate feedback into innovation recommendations.
- Collaborate with R&D, Brand, and Product teams to align findings with development.
- Synthesize insights to influence strategy and decision making.
- Manage research projects within established budgets.
Skills
Education
Job description
SharkNinjais a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positivelyimpactpeople’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proventrack recordof bringing disruptive innovation to market and developing one consumer product after another has allowedSharkNinjato enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than4,100associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world.
At SharkNinja, we’re building an AI-native culture. We’re not waiting for the future; we’re creating it. Our people are expected to experiment boldly, adopt new tools, and continuously raise what’s possible to create meaningful impact for our consumers. If you believe the best way to do your job hasn’t been invented yet, you’ll fit right in.
The Senior Consumer Insights Analyst will lead quantitative and qualitative research to support SharkNinja’s development of 5-star products. The ideal candidate will be naturally inquisitive, have strong project management skills, is empathetic and curious, has hands on consumer research experience and demonstrates strong strategic and critical thinking skills. They will work cross-functionally with a wide variety of data sources and stakeholders including R&D, Engineering, Brand, and Product Development. This is an onsite role at our Needham, MA headquarters.
- Develop research plans and conduct qualitative and quantitative customer research for trends, insights, and new product development. Develop own research guides and build project-based surveys.
- Assist in the development, management, and execution of research plans and within established budget guidelines.
- Translate feedback, including latent needs and dissatisfaction, into innovation recommendations.
- Identify potential unmet customer needs that form the basis for new product/feature offerings. Listen with empathy, observe – seeing the non-obvious, to guide very early product development.
- Collaborate and plan customer research strategies and manage internal and external resources to successfully deliver on plans.
- Operates autonomously and as a Subject Matter Expert within the consumer insights team.
- Expertly synthesizes insights to communicate the bigger picture with a focus on strategic influence.
- Thrives in a hands-on, dynamic, agile environment.
- Nimble with early-stage product development, taking a broader “consumer & business” stand to define new product directions with multifunctional partners.
- Effectively manages shifting priorities and resources. Understands that not all paths are defined and leverages his/ her experience to create” and add value.
- Proficiency with consumer insight methodologies across Qualitative and Quantitative fields, with thought leadership to design new/creative methodologies to advance insights
- Demonstrates empathy and patience to adapt style to his/her audience.
- Attention to details and able to grasp the big picture.
- Adept at presenting complex findings in an easy to understand and actionable way.
- Builds understanding and trust with others by meeting commitments.
- Identifies the needs & expectations of others (personal & business) and acts upon them.
- Leverage strong organizational and analytical skills to synthesize information from various sources focusing on relevancy and impact opportunity.
- Effectively represents/balances the customer perspective when providing insight and recommendations to improve customer experience.
- Confidence presenting insights and actions to stakeholders throughout the organization, including leadership.
- Minimum of a Bachelor’s degree with a focus on Marketing, Psychology, or applicable quantitative discipline.
- 3-5 years of consumer research experience in both qualitative and quantitative research (Market Research Position).
- Exposure to the CPG industry preferred.
- Required: training and experience on moderating focus groups and one-on-one interviewing
$74,100 — $110,000 USD
The Company offers the following benefits for this position, subject to applicable eligibility requirements:
- medical insurance
- dental insurance
- vision insurance
- flexible spending accounts
- health savings accounts (HSA) with company contribution
- 401(k) retirement plan with matching
- employee stock purchase program
- life insurance
- AD&D
- short-term disability insurance
- long-term disability insurance
- generous paid time off
- company holidays
- parental leave
- identity theft protection
- pet insurance
- pre-paid legal insurance
- back-up child and eldercare days
- product discounts
- referral bonus program
- and more.
At SharkNinja, we don’t just raise the bar—we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you’ll be right at home.
At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja’s innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.
We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what’s possible. When you join, you’re not just part of a company—you’re part of an outrageously extraordinary community. Together, we won’t just launch products—we’ll disrupt entire markets.
Learn more about us:
Life At SharkNinja
Outrageously Extraordinary
We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at accommodations@sharkninja.com
For candidates based in all regions, please refer to this Candidate Privacy Notice.
For candidates based in China, please refer to this Candidate Privacy Notice.
For candidates based in Vietnam, please refer to this Candidate Privacy Notice.
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