Senior Consultant - Veeva RIM - Managed Services (Remote)

Veeva Systems, Inc.; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a dynamic Senior Consultant to join their Managed Services team. In this remote role, you will leverage your expertise in software solutions to support clients in the life sciences sector, ensuring they effectively implement and utilize Veeva applications. Collaborating closely with customers and internal teams, you'll play a key role in understanding business processes, driving change management, and enhancing customer success. This is an exciting opportunity to be part of a mission-driven organization that values diversity and inclusion, while working in a flexible environment that promotes innovation and growth.

Benefits

Private medical insurance

Health & wellness programs

1% charitable giving program

Qualifications

• Experience in configuring, supporting, and implementing software solutions.
• Strong communication and presentation skills in English.

Responsibilities

• Guide customers in adopting Vault and industry best practices.
• Act as customer liaison between implementation and maintenance teams.

Skills

Configuring software solutions

Supporting software solutions

Implementing software solutions

Customer communication

Critical thinking

Change management

Education

Bachelor's degree

Tools

Veeva Vault Regulatory Suite

Content management software

Job description

Senior Consultant - Veeva RIM - Managed Services (Remote)

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Managed Services are provided to our R&D customers after they go live with Veeva applications. We aim to be our customers' trusted partners and ensure they leverage the additional value Veeva applications offer.

Our Managed Services Team comprises +90 consultants in Europe, of which +15 are in the Regulatory Team. Due to the rapid growth of our client portfolio, we are growing our team every year and opening many career opportunities for our new and existing employees. We hire people from industry, tech, and consulting, which adds diversity to our team.

Are you passionate about technology and life sciences? Would you like to be an advisor to our customers?

As a RIM Senior Consultant, you will support a group of customers assigned to you, think companies such as Merck, Bayer, Novo Nordisk, AstraZeneca, and many others. Your task will be to understand their business processes, provide guidance, discuss Vault changes, and apply all the required configurations. You will also actively collaborate with other teams at Veeva, shape ideas, enhance our delivery model, and work closely with our product management team to communicate the customer's requirements and meet the evolving needs of the industry.

To thrive in this role, you are likely a tech-savvy person. You have been configuring, supporting, or implementing software solutions. You enjoy working with customers, speak fluent English, and have strong communication and presentation skills.

What You'll Do

• Help to keep up to date and implement new features within the Veeva Vault Regulatory Suite
• Work closely with customer business and IT staff to understand their requirements
• Think critically to help design the solution your customers request as well as the solution they have not requested but may need
• Act as customer liaison, managing communication between implementation and maintenance teams, customer stakeholders, and internal Veeva Product teams
• Guide customers in adopting Vault and industry best practices as part of post-implementation programs focused on the holistic success of the customer
• Drive change management methodology at our customers switching from on-premise to SaaS solutions

Requirements

• Solid experience with configuring, supporting, and implementing software solutions, ideally content management software
• Experience working in a Consulting and Customer facing role, managing customer expectations
• Excellent verbal and written communication skills in English
• Proven ability to work independently in a fast-paced environment, comprehending and translating
• At least a bachelor’s degree
• This is a remote, full-time role with Veeva. Qualified candidates must be legally authorized to be employed in Europe. Veeva Systems does not anticipate providing sponsorship for employment visa status for this employment position

Nice to Have

• Proficiency in additional European language(s)
• Private medical insurance
• Health & wellness programs
• 1% charitable giving program

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.

If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [e-mail].