Senior Consultant, Technology Process Improvement & Optimization

Vizient, Inc; Chicago (IL); On-site; USD 102,400 - 179,000; Full time

Job summary

Vizient, Inc. in Chicago seeks a leader to drive process improvement and operational optimization across the organization.

You will partner with product, engineering, and operations to assess current-state operations, identify opportunities, and design scalable technology solutions that align with business needs and goals. Using data, analytics, automation, workflow technologies, and AI-enabled capabilities, you will deliver measurable outcomes, guide teams through implementation and change, and

Qualifications

• Bachelor's degree required; advanced degree preferred.
• 5+ years of relevant experience.
• Experience leading process improvement, operational excellence, transformation, or consulting initiatives with measurable outcomes.
• Strong facilitation, communication, presentation, and stakeholder management skills.
• Experience with Lean, Agile, Six Sigma, change management, or related continuous improvement methodologies highly preferred.
• Ability to analyze complex business challenges and develop scalable, data-driven solutions.
• Experience leveraging automation, workflow technologies, analytics, or AI-enabled tools to improve operational performance highly preferred.
• Proven ability to influence cross-functional stakeholders and lead medium-to-high complexity initiatives with limited oversight.

Responsibilities

• Lead end-to-end process improvement and operational optimization initiatives.
• Conduct current-state assessments and identify strategic opportunities to improve efficiency, effectiveness, and user experience.
• Design future-state workflows, operating models, governance structures, and optimization strategies.
• Define KPIs, success metrics, and reporting frameworks to measure performance and impact.
• Develop and execute implementation plans, including stabilization and continuous improvement activities.
• Identify opportunities to leverage automation, workflow technologies, and AI-enabled solutions to enhance business processes.
• Partner with technical teams to align operational requirements with system capabilities and technology roadmaps.
• Facilitate stakeholder workshops, alignment sessions, and change adoption activities to support outcomes.
• Manage project risks, dependencies, escalations, and issue resolution while ensuring delivery objectives are achieved.
• Mentor consultants and associate consultants, sharing best practices and project delivery expertise.

Skills

Process improvement

Stakeholder management

Facilitation

Communication

Presentation

Lean

Agile

Six Sigma

Change management

Data-driven decisions

Automation / AI tools

Cross-functional collaboration

Education

Bachelor's degree

Advanced degree

Job description

Overview

Summary: In this role, you will lead process improvement and optimization initiatives that enhance operational efficiency, effectiveness, and employee experience across the organization. You will partner with internal stakeholders across product, engineering, and operations to assess current-state operations, identify improvement opportunities, and design scalable technology solutions that align business needs with operational goals. Leveraging data, analytics, automation, workflow technologies, and AI-enabled capabilities, you will drive measurable business outcomes and support transformation efforts. As a trusted advisor, you will facilitate stakeholder alignment, provide data-driven recommendations, and guide teams through implementation and change. You will oversee initiatives from assessment through adoption and continuous improvement while mentoring team members and advancing operational excellence across the organization.

Responsibilities

• Lead end-to-end process improvement and operational optimization initiatives.
• Conduct current-state assessments and identify strategic opportunities to improve efficiency, effectiveness, and user experience.
• Design future-state workflows, operating models, governance structures, and optimization strategies.
• Define key performance indicators, success metrics, and reporting frameworks to measure operational performance and business impact.
• Develop and execute implementation plans, including stabilization and continuous improvement activities.
• Identify opportunities to leverage automation, workflow technologies, and AI-enabled solutions to enhance business processes.
• Partner with technical teams to align operational requirements with system capabilities and technology roadmaps.
• Facilitate stakeholder workshops, alignment sessions, and change adoption activities to support successful outcomes.
• Manage project risks, dependencies, escalations, and issue resolution while ensuring delivery objectives are achieved.
• Mentor consultants and associate consultants, sharing best practices, methodologies, and project delivery expertise.

Qualifications

• Relevant degree preferred. Bachelor’s degree required; advanced degree preferred.
• 5 or more years of relevant experience.
• Demonstrated experience leading process improvement, operational excellence, transformation, or consulting initiatives with measurable outcomes.
• Strong facilitation, communication, presentation, and stakeholder management skills.
• Experience with Lean, Agile, Six Sigma, change management, or related continuous improvement methodologies highly preferred.
• Ability to analyze complex business challenges and develop scalable, data-driven solutions.
• Experience leveraging automation, workflow technologies, analytics, or AI-enabled tools to improve operational performance highly preferred.
• Proven ability to influence cross-functional stakeholders and lead medium-to-high complexity initiatives with limited oversight.

Compensation

Estimated Hiring Range: The current salary range for this role is $102,400.00 to $179,000.00. This position is also incentive eligible.

Equal Opportunity Employer

The Company is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law.