Senior Consultant, Technical Solutions
Jobtailor
Get more replies from employers
Send a job-specific resume in minutes.
Benefits offered by this job
Job summary
Jobtailor is seeking a senior client services technologist to serve as the primary technical point of contact for Visa Rewards and Loyalty initiatives in North America.
You will collaborate with Acquirers, Issuers, Fintechs, and internal teams to resolve complex technical challenges, optimize performance, and drive successful deployments across API-based integrations and data workflows.
Qualifications
- 8+ years of relevant work experience with a Bachelor Degree, or 5+ years with an Advanced Degree, or 2+ years with a PhD
- Full professional proficiency in English
- Excellent communication skills for conveying complex technical concepts to technical and non-technical stakeholders
- Proven experience leveraging Generative AI tools to improve performance and team process efficiency
- Travel 5–10% of the time
Responsibilities
- Act as primary technical point of contact for clients launching Visa Rewards and Loyalty products.
- Address complex technical challenges and provide post-launch support to Acquirers, Issuers, Fintechs, and Processors.
- Lead activities for North America rewards and loyalty solutions and related products.
Skills
Education
Tools
Job description
Act as primary technical point of contact for clients launching Visa Rewards and Loyalty products and services
Address complex technical challenges and provide post-launch support to Acquirers, Issuers, Fintechs, and Processors
Maintain deep product knowledge in Credit, Account Level Management, and related North America products and services
Consult with clients and internal partners on implementation structures, business benefits, and performance optimization
Manage and troubleshoot escalated data quality and interchange problems
Serve as technical liaison across Client Support Services and other internal and external teams
Lead activities for North America rewards and loyalty solutions and related products
Analyze root causes, recommend resolutions, and implement and communicate effective solutions
Perform business analytics and client performance monitoring to support adoption and utilization
Identify best practices and process/product optimization opportunities, quantify results, and support system enhancements
Contribute to technical documentation, knowledge bases, and support resources
Prioritize multiple tasks, influence stakeholders, and manage client expectations
Represent Client Services / Technical Solutions to sales, operations, product management, and product development
Independently manage work against organizational and team priorities
Provide rotational on-call support for East and West Coast hours, including weekend and holiday e-support when applicable
- 8+ years of relevant work experience with a Bachelor Degree, or 5+ years with an Advanced Degree, or 2+ years with a PhD
- Full professional proficiency in English
- Excellent communication skills for conveying complex technical concepts to technical and non-technical stakeholders
- Strong ownership, innovation, collaboration, adaptability, and continuous learning
- Proven experience leveraging Generative AI tools to improve performance and team process efficiency
- Ability to work independently with strong organization and issue resolution management skills
- Consultative support experience with external clients and ability to identify business needs and operational opportunities
- Strong leadership and problem-solving abilities, including root-cause analysis and solution implementation
- Extensive experience using project management methodology to plan, execute, and deliver projects
- Experience developing, implementing, and monitoring departmental goals and functional strategies
- Deep understanding of technical concepts and awareness of industry trends and emerging technologies
- Excellent business ethics
- Preferred: 9+ years with a Bachelor Degree, 7+ years with an Advanced Degree, or 3+ years with a PhD
- Preferred: 7+ years in implementation support in software, financial, or information services
- Preferred: 4+ years of Payment Industry experience
- Additional credit card portfolio experience is a plus
- Experience supporting web-based API technologies, including JSON and REST/SOAP
- Experience with SharePoint, JIRA, Dynamics, and/or Wikis such as Confluence
- Experience working with cross-functional and cross-departmental teams
- Executive-level written and verbal communication and interaction skills
- Travel 5–10% of the time
Demonstrates expertise in managing Visa Rewards and Loyalty products, providing consultative support, and optimizing client performance through data analysis and technical solutions. Proficient in leveraging Generative AI tools and project management methodologies to enhance operational efficiency and drive results.
- Client Consultative Support
- Generative AI Tools Utilization
- Project Management Methodology
- Technical Problem-Solving
- Payment Industry Experience
- Data Quality Management
- Root-Cause Analysis
- API Technologies (JSON, REST/SOAP)
- Business Analytics
- Performance Monitoring
- Excellent Communication Skills
- Strong Leadership
- Adaptability
- Collaboration
- Continuous Learning
- Visa Rewards
- Loyalty Products
- Financial Services
- Implementation Support
- Credit Card Portfolio Experience
- SharePoint
- JIRA
- Dynamics
- Confluence
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
