Senior Consultant, Member Experience (Payer-Provider)

Qualtrics; United States; Remote; USD 126,000 - 153,000; Full time

Benefits offered by this job

Healthcare premiums paid for employees

Wellness allowances

Career action planning

401(k) with match

Job summary

Qualtrics is seeking a Senior Consultant, Member Experience to unite health plans and providers, elevating patient and member journeys through evidence-based solutions. You will drive cross-functional advisory efforts, lead quality-improvement initiatives, and collaborate with executives to deliver measurable outcomes.

The role emphasizes bridging payer-provider gaps, delivering workshops, and interpreting performance metrics (CAHPS/HEDIS/HOS).

Qualifications

• Bachelor’s degree required; Master’s preferred.
• Experience in healthcare operations or provider relations is a plus.
• Strong data interpretation and reporting skills with CAHPS/HEDIS knowledge a plus.
• Ability to travel nationwide as needed.
• Proven advisory and facilitation capabilities with executive-level audiences.

Responsibilities

• Bridge payer-provider relationships to align on shared quality goals.
• Lead operational improvement initiatives using PDSA cycles.
• Deliver virtual and onsite workshops, town halls, and coaching sessions.
• Analyze CAHPS, HEDIS, HOS, and Star Ratings data to identify gaps.
• Manage end-to-end client engagements with timelines and milestones.

Skills

Stakeholder management

Data analysis

Project coordination

Facilitation

Communication

Education

Bachelor’s degree

Master’s degree

Tools

Microsoft Office

Job description

Qualtrics is seeking a Senior Consultant, Member Experience to unite health plans and providers, elevating patient and member journeys through evidence-based solutions. You will drive cross-functional advisory efforts, lead quality-improvement initiatives, and collaborate with executives to deliver measurable outcomes.

The role emphasizes bridging payer-provider gaps, delivering workshops, and interpreting performance metrics (CAHPS/HEDIS/HOS).