Senior Consultant - Lab Information Systems (LIS) Systems

Healthtech Inc; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Nordic is seeking a Senior Consultant - LIS to deliver consulting services on Lab Information Systems projects for clients across healthcare. You will provide subject matter expertise during engagements to help deliver defined benefits and improvements.

You will guide clients through workflows, upgrades, and maintenance, serve as a knowledge expert, and mentor client teams while documenting work and coordinating with project leadership.

Qualifications

• Bachelor’s degree or equivalent healthcare and technical experience required.
• 3+ years of hands-on practical build and implementation experience within at least one LIS solution (SCC Soft, Sunquest, WellSky, Orchard, Apex, etc.).
• Experience with domain validation, package testing, application break/fix resolution, and the design/build/testing system of changes.
• Strong communication skills, both written and verbal.
• Highly organized and able to multitask while maintaining focus on tasks.
• Willingness to travel up to 100% and collaborate with cross-functional teams.

Responsibilities

• Guide clients through current workflows, upgrades, system changes and enhancements, and ongoing system maintenance.
• Act as consultant for the client’s solution including troubleshooting, consultation, and knowledge transfer.
• Mentor client project teams as necessary in project and system build strategy.
• Track and document work and adhere to status reporting expectations.
• Work with project leadership on documentation of issues and facilitating solutions.
• Analyze and monitor workflows, provide documentation and optimization suggestions.
• Lead meetings regarding project status and ongoing work product coordination.

Skills

LIS domain expertise

Client consulting

Documentation

Testing and validation

Education

Bachelor’s degree

Tools

Oracle Health/Cerner

SCC Soft

Sunquest

WellSky

Orchard

Apex

Job description

Make a difference. Be happy. Grow your career.

Senior Consultant - LIS

The Senior Consultant provides consulting services to clients on Lab Information Systems (Oracle Health/Cerner, SCC Soft, Sunquest, WellSky, Orchard, Apex...) -related projects. You will provide subject matter expertise during client engagements to deliver solutions to achieve defined benefits.

Key Responsibilities

• guiding clients through current workflows, upgrades, system changes and enhancements, and ongoing system maintenance;
• acting as consultant for the client's solution including troubleshooting, consultation, and knowledge transfer;
• cultivating and sustaining relationships with clients to provide the appropriate escalation of issues, solution knowledge, and engagement support;
• resolving escalated problems and issues using solution knowledge and expertise;
• addressing complex client concerns raised during installation, operation, maintenance, or solution application;
• performing test script execution;
• creating and participating in unit and integrated testing;

• Applying technical expertise to individual client system's builds in order to identify, troubleshoot, and resolve problems
• Serving as a subject matter expert in their LIS domain area(s)
• Mentoring client project teams as necessary in project and system build strategy
• Tracking and documenting work performed and adhering to status reporting expectations as requested
• Working closely with project leadership on documentation of issues and facilitation of solutions
• Analyzing and monitoring workflows, providing documentation and optimization suggestions
• Leading meetings regarding project status and ongoing work product coordination
• Additional specific duties related to the project as may be required and dictated by individual clients; these duties are documented on a per-contract basis in the client's statement of work
• Supporting, configuring, upgrading, maintaining, and implementing new and existing business or clinical applications
• Responsible for engaging in evaluation and testing of new technologies with emphasis on interoperability
• Working with the client's cross-functional internal IT teams and vendors to troubleshoot technical and functional issues to resolution
• Ensuring system changes follow change management procedures and protocols, creating and maintaining all documentation for all assigned applications, and developing, planning, and executing testing for supported applications
• Utilizing business knowledge to identify opportunities for improvement of existing and/or new information technology that will drive value for clients
• Maintaining strong communications with project leader, manager, and team leader as well as other team and staff members, end-users, and vendors to ensure a productive and cooperative environment
• May be invited to attend corporate functions as a representative of the company to meet prospective consultants as well as solidify relationships with clients and Nordic co-workers
• Working on business operations projects that may be assigned on an ad hoc basis and may assist with other corporate initiatives as necessary, directed, assigned, or requested

Skills and Experience

• Must embody Nordic's maxims
• Bachelor's degree or equivalent healthcare and technical experience required
• 3+ years of hands-on practical build and implementation experience within at least one LIS solution (SCC Soft, Sunquest, WellSky, Orchard, Apex, etc.)
• Experience with domain validation, package testing, application break/fix resolution, and the design/build/testing system of changes
• Strong communication skills, both written and verbal
• Highly organized and able to multitask as well as maintain intense focus on individual tasks
• Self-starter with the ability to maintain schedule, meet deadlines, and monitor one's own work product
• Highly adaptable and able to acclimate quickly to new project assignments, including, but not limited to: Adapting quickly to new work environments
• Working successfully with different teams and co-workers
• Client workplace policies and procedures
• Varying travel and living arrangements due to project location changes
• Aptitude for mentoring and guiding others
• Must possess the ability to stay ahead of rapidly changing technologies and to interface the various system components to produce effective and efficient solutions
• Possess a strong work ethic and treats others with respect, keeps commitments, inspires the trust of others, works ethically and with integrity, and upholds organizational values
• Exceptional level of professionalism

Additional Details

• Up to 100% travel required; travel and remote work flexibility will be dependent on specific client engagements assigned
• Must be accessible and available to perform work functions at any time, including nights and weekends as needed
• Nordic is an equal opportunity employer dedicated to a policy of non-discrimination on any protected basis including race, creed, color, age, gender, religion, national origin, disability, marital or veteran status, sexual orientation, or any other legally protected status under applicable local, state or federal law.
• EEO/AA Employer: M/F/Disabled and Vet. #LI-KM1
• Healthcare organizations are challenged to deliver higher quality care at a lower cost. Our award-winning team provides consulting services focused on strategy, technology, and operations, as well as managed services, that result in a stronger business with better patient outcomes.
• Ranked as a best place to work by nine publications, Nordic's culture provides our home office and consultants a supportive environment in healthcare that allows you to make a difference, be happy, and grow your career.