Senior Consultant, Insurance

West Monroe; Chicago (IL); On-site; USD 122,000 - 143,000; Full time

Job summary

West Monroe is seeking a Senior Consultant to join our Insurance practice in Chicago. You will manage workstreams, collaborate with client stakeholders, and apply insurance and consulting expertise to solve business and technology challenges.

You will also begin mentoring junior consultants while contributing to business development and the growth of our practice. In this role you will leverage AI tools to accelerate analysis, design future-state processes, and guide client decisions.

Qualifications

• Bachelor’s degree or equivalent experience.
• 4+ years in team-based consulting with external clients.
• 2+ years in organizational transformation, process improvement, or managing project workstreams.
• Experience managing workstreams, priorities, risks, and deliverables in a fast-paced environment.
• Experience integrating AI tools into day-to-day workflows.

Responsibilities

• Manage client workstreams and deliverables with high-quality output.
• Collaborate with business and tech stakeholders to design processes and tech solutions.
• Facilitate workshops to define future-state processes and requirements.
• Lead requirements gathering, process design, and evaluations informed by insurance practices.
• Develop client communications, project and implementation plans, and risk mitigation deliverables.
• Forecast risks, issues, timelines, and budgets with engagement leadership.
• Mentor junior consultants and support business development.
• Leverage AI tools to accelerate analysis and generate data-driven insights.

Skills

Consulting experience

Client management

AI tools

Stakeholder communication

Travel readiness

Education

Bachelor’s degree or equivalent experience

Tools

ChatGPT

Job description

Are you ready to make an impact?

West Monroe is seeking a Senior Consultant to join our Insurance practice in Chicago. Our growing team helps insurance carriers and brokers transform their businesses through operating model design, process improvement, technology implementation, data and analytics, and change management. In this role, you will manage workstreams and deliverables, collaborate directly with client stakeholders, and apply insurance and consulting expertise to solve business and technology challenges. You will also begin mentoring junior consultants while contributing to business development and the growth of our practice.

Are you ready to make an impact?

West Monroe is seeking a Senior Consultant to join our Insurance practice in Chicago. Our growing team helps insurance carriers and brokers transform their businesses through operating model design, process improvement, technology implementation, data and analytics, and change management. In this role, you will manage workstreams and deliverables, collaborate directly with client stakeholders, and apply insurance and consulting expertise to solve business and technology challenges. You will also begin mentoring junior consultants while contributing to business development and the growth of our practice.

What You Will Do

• Manage client workstreams and deliverables, ensuring high-quality work that meets or exceeds client expectations.
• Work directly with business and technology stakeholders to design and implement processes and technology that improve business value and operational efficiency.
• Facilitate workshops to define future-state insurance processes, business requirements, and solution designs.
• Lead requirements gathering, process design, gap analysis, and technology or package evaluations informed by insurance industry practices.
• Develop client-ready communications, project plans, implementation plans, and other deliverables that support decisions, communicate status, and mitigate project risks.
• Forecast and communicate risks, issues, timelines, and potential budget impacts while working with engagement leadership to keep delivery on track.
• Collaborate across West Monroe and client teams to build effective joint project teams and mentor junior consultants.
• Leverage AI tools to accelerate analysis, synthesize complex information, and support data-driven recommendations for clients, exercising sound judgment in evaluating outputs.
• Apply AI technologies (e.g., generative AI, automation tools, data models) to enhance insights, improve delivery efficiency, and elevate the quality of client outcomes.
• Support business development through client and industry research, proposal development, project approaches, scopes, and pricing estimates.
• Share insurance subject matter expertise and contribute to practice development through new tools, methodologies, reusable assets, and knowledge sharing.

What You Will Bring

• Bachelor’s degree or equivalent experience.
• 4+ years of experience in a team-based consulting environment working directly with external clients, with demonstrated knowledge of insurance industry operations.
• 2+ years of experience in areas such as organizational transformation, process improvement, product development, or managing project workstreams.
• Experience managing workstreams, priorities, risks, and deliverables in a fast-paced, collaborative environment.
• Strong analytical, problem-solving, quality assurance, organizational, and project management skills.
• Strong written, verbal, presentation, and facilitation skills, including experience communicating with senior and executive-level stakeholders.
• Experience developing work plans, project scopes, and pricing estimates and supporting business development activities.
• Experience integrating AI tools (e.g., ChatGPT) into day-to-day workflows to enhance productivity and insight generation, coupled with strong critical thinking to assess accuracy, mitigate bias, and ensure high-quality outputs.
• Ability to travel 25 to 50%.
• A commitment to inclusion and diversity, and openness to new ideas and perspectives.
• Ability to work permanently in the United States without sponsorship.

Based on pay transparency guidelines, the salary range for this role can vary based on your proximity to one of our West Monroe offices (see table below). Information on our competitive total rewards package, including our bonus structure and benefits is here. Individual salaries are determined by evaluating a variety of factors including geography, experience, skills, education, and internal equity.

Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan, purchase shares from our employee stock ownership program and be eligible to receive annual bonuses. Employees will also receive unlimited flexible time off and ten paid holidays throughout the calendar year. Eligibility for ten weeks of paid parental leave will also be available upon hire date.

Seattle or Washington, D.C.

$121,800—$143,300 USD

Los Angeles

$127,600—$150,200 USD

New York City or San Francisco

$133,400—$157,000 USD

A location not listed above

$116,000—$136,500 USD

Other consultancies talk at you.

At West Monroe, we work with you.

We’re a global business and technology consulting firm passionate about creating measurable value for our clients, delivering real-world solutions.

The combination of business and technology is not new, but how we bring them together is unique. We’re fluent in both. We know that technology alone is not the answer, but how we apply it is. We rely on data to constantly adapt and solve new challenges. Actions that work today with outcomes that generate value for years to come.

At West Monroe, we zero in on the heart of the opportunity, getting to results faster and preparing people for what’s next.

You’ll feel the difference in how we work. We show up personally. We’re right there in the room with you, co-creating through the challenges. With West Monroe, collaboration isn’t a lofty promise, but a daily action. We work together with you to turn vision into clear action with lasting impact.

West Monroe is an Equal Employment Opportunity Employer

We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law. To learn more about diversity, equity and inclusion at West Monroe, visitwww.westmonroe.com/inclusion. If you require a reasonable accommodation to participate in our recruiting process, please inquire by sending an email to [e-mail].

Please review our current policy regarding use of generative artificial intelligence during the application process.

If you are based in California, we encourage you to read West Monroe’s Notice at Collection for California residents, provided pursuant to the California Consumer Privacy Act (CCPA) and linkedhere.