(Senior) Consultant CX & CRM Transformation (all genders)

Deutsche Telekom AG; Deutschland; On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Personalized bonus

Flexible hours

Workation and sabbatical opportunities

Job summary

Detecon International GmbH is seeking a (Senior) Consultant CX & CRM Transformation to design innovative strategies and optimize customer journeys. You will play a key role in transforming customer organizations through AI-enabled solutions and contribute to the development of data-driven models.

The ideal candidate will have a master's degree and experience in management consulting focusing on CX or CRM. The position offers remote work, flexible hours, and opportunities for personal development.

Qualifications

• Several years of experience in management consulting focused on CX, CRM, or digital transformation.
• Ability to develop measurable business value from CX initiatives.
• Willingness to travel for project work.

Responsibilities

• Design innovative, customer-centric strategies across the customer journey.
• Support the transformation of customer and service organizations.
• Contribute to the development of the CX and CRM portfolio.

Skills

Management consulting

CX strategy development

CRM implementation

Strong communication skills

Familiarity with relevant CX and CRM technologies

Education

Master's degree in business administration or related field

Job description

(Senior) Consultant CX & CRM Transformation (all genders)

Design innovative CX & CRM strategies, optimize customer journeys with AI and data, and support companies in driving digital transformation.

At Detecon, we combine strategic insights from management consulting with in-depth technological expertise. As a trusted partner, we guide organizations through every phase of digital transformation – from vision to implementation. By combining industry knowledge with technological innovation, we empower our clients to navigate complex changes, unlock new value, and build future-ready businesses.

What you can expect

• You design innovative, customer-centric CX, CRM, and service strategies across the full customer journey, leveraging Intelligent CX, personalization, and AI-enabled automation
• You support the transformation of customer and service organizations as well as the development of data-driven customer interaction models
• You develop approaches to make the business value of CX initiatives measurable and steer them through relevant KPIs
• You take responsibility in transformation projects, customer workshops and proposal processes
• You actively support the development of our CX and CRM portfolio and contribute your own ideas to new topics and offerings

Ready for Detecon?

• You have a university degree, preferably a master’s degree, in business administration, business informatics or a comparable field
• You have several years of experience in management consulting with a focus on CX, CRM, service or digital transformation
• You have experience in developing and implementing CX strategies, customer journeys or transformation initiatives
• You are familiar with relevant CX and CRM technologies, including their use cases, value potential and limitations
• You stand out through strong communication skills, ownership, very good German and English skills as well as willingness to travel for project work

Your success is our priority

• With us, you’ll benefit from a guaranteed, personalized bonus – supplemented by an attractive base salary and the option of a company car
• With remote work, flexible hours, and trust-based leave, we create the freedom you need – for your career, your family, and yourself
• Through our coaching and mentoring programs, we provide personalized support as you navigate your career path
• Whether it’s a workation or a sabbatical – we offer you opportunities for personal development and experiences beyond the traditional workday
• Our diverse training landscape and targeted professional development opportunities help you shape your own career path

Does this sound like your professional future?

Then put your words into action – and send your application* on its way to us: Do you have any questions?Please feel free to contact Astrid directly at [e-mail] .

* We welcome applications from all people – including those with severe disabilities – who are enthusiastic about our tasks and want to use their talent to help us move forward. That alone counts and not age, gender, sexual orientation or gender identity, origin, religion, or physical characteristics.