Senior Consultant - Communications, Change Management, and User Enablement Specialist

Guidehouse; Washington (District of Columbia); On-site; USD 98,000 - 163,000; Full time

Benefits offered by this job

Medical, Rx, Dental & Vision Insurance

Parental Leave and Adoption Assistance

401(k) Retirement Plan

Employee Referral Program

Job summary

Guidehouse is seeking a strategy and organizational consultant to help USDOT achieve a safer, more efficient transportation system. You’ll engage stakeholders, design communications, and support training and knowledge management for technology implementations.

You will work with clients to gather information, develop synthesized recommendations, and draft strategic materials. Up to 10% travel and a required US citizenship are part of the role.

Qualifications

• US citizenship required due to client engagements.
• Ability to obtain and maintain a Federal or DoD Public Trust.
• Bachelor’s degree from an accredited college/university.
• Five years of experience in communications, change management, training, or stakeholder engagement.
• Strong written, verbal, and executive-level deliverable skills.
• Proficiency with Word, PowerPoint, and Excel.

Responsibilities

• Participate in information gathering with clients on structure, process, technology, and culture.
• Develop work products that synthesize information into client recommendations.
• Support stakeholder engagement through workshops and outreach campaigns.
• Design and analyze stakeholder feedback mechanisms and post-training evaluations.
• Draft, update, and quality-control strategic communications.
• Develop and maintain intranet content and online resources.
• Manage content for SharePoint, Google Sites, Drupal, or similar platforms.
• Create user-friendly training materials and job aids.
• Present findings to clients and facilitate discussions.
• Collaborate to solve organizational challenges for a government client.
• Identify and manage project risks and ensure on-time, within-budget delivery.

Skills

Analytical skills

Written communication

Verbal communication

Presentation skills

Stakeholder management

Organizational skills

Education

Bachelor's degree

Tools

Microsoft Word

PowerPoint

Excel

Job description

What You Will Do

Guidehouse supports the U.S. Department of Transportation (USDOT) to execute its mission to ensure our nation has the safest, most efficient and modern transportation system in the world. We are searching for a strategy and organizational consultant to help clients execute against their mission effectively and efficiently and work collaboratively with our clients to help them work through their most pressing challenges. From implementing new policies to standardizing operations across offices, we work side-by-side with government leaders to solve important problems. The successful candidate will play a critical role in driving stakeholder engagement, communications, training, and knowledge management activities that enable successful technology implementation outcomes.

• Participate in information gathering session with clients regarding organizational structure, process, technology, and culture
• Develop work products that clearly synthesize information into recommendations for the client
• Support stakeholder engagement efforts, including workshops, listening sessions, and outreach campaigns
• Design, administer, and analyze stakeholder feedback mechanisms including quarterly pulse surveys, readiness assessments, and post-training evaluations
• Draft, update, and quality-control edit strategic communication work products
• Develop and maintain public-facing intranet content and online resources
• Manage content for SharePoint, Google Sites, Drupal, or similar collaboration platforms
• Develop and maintain user-friendly training materials, job aids, and reference products
• Present work products and information to clients in meetings and facilitate discussions on those items
• Collaborate with a team to develop solutions to solve organizational challenges for a government client leading major unification initiatives
• Identify and manage project risks and issues
• Work with stakeholders to help keep projects on-time and within budget

Job Family

Management Consulting

Travel Required

Up to 10%

Clearance Required

Ability to Obtain Public Trust

What You Will Do

Guidehouse supports the U.S. Department of Transportation (USDOT) to execute its mission to ensure our nation has the safest, most efficient and modern transportation system in the world. We are searching for a strategy and organizational consultant to help clients execute against their mission effectively and efficiently and work collaboratively with our clients to help them work through their most pressing challenges. From implementing new policies to standardizing operations across offices, we work side-by-side with government leaders to solve important problems. The successful candidate will play a critical role in driving stakeholder engagement, communications, training, and knowledge management activities that enable successful technology implementation outcomes.

• Participate in information gathering session with clients regarding organizational structure, process, technology, and culture
• Develop work products that clearly synthesize information into recommendations for the client
• Support stakeholder engagement efforts, including workshops, listening sessions, and outreach campaigns
• Design, administer, and analyze stakeholder feedback mechanisms including quarterly pulse surveys, readiness assessments, and post-training evaluations
• Draft, update, and quality-control edit strategic communication work products
• Develop and maintain public-facing intranet content and online resources
• Manage content for SharePoint, Google Sites, Drupal, or similar collaboration platforms
• Develop and maintain user-friendly training materials, job aids, and reference products
• Present work products and information to clients in meetings and facilitate discussions on those items
• Collaborate with a team to develop solutions to solve organizational challenges for a government client leading major unification initiatives
• Identify and manage project risks and issues
• Work with stakeholders to help keep projects on-time and within budget

What You Will Need

• Ability to OBTAIN and MAINTAIN a Federal or DoD Public Trust; Candidates with an ACTIVE PUBLIC TRUST or SUITABILITY are preferred.
• Must be a US Citizen due to nature of client engagements.
• Bachelor’s degree from an accredited college/university.
• Five (5) years of experience supporting communications, change management, training, stakeholder engagement, or organizational transformation initiatives.
• Strong analytical, written, and verbal communication skills, with demonstrated ability to produce executive-level deliverables
• Strong facilitation, coordination, relationship management, and organizational skills.
• Strong attention to detail, well organized and ability to self-prioritize multiple activities.
• Ability to thrive in client service and team-based environments, especially when tackling unstructured problems.
• Proficiency in Microsoft Word, PowerPoint, and Excel.
• Ability to travel
• Ability to work in a Guidehouse Office or Client Office

What Would Be Nice To Have

• PMP, CCMP, or related certification.
• Experience with organizational change management methodologies, such as Prosci, ADKAR, or comparable frameworks
• Experience administering and analyzing surveys using Qualtrics or a comparable platform
• Experience creating executive dashboards, performance reports, and adoption metrics
• Experience developing strategic communications
• Experience supporting enterprise technology implementation, grants management modernization, or other large-scale transformation programs
• Experience working with Federal, state, or local transportation organization

The annual salary range for this position is $98,000.00-$163,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits Include

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave and Adoption Assistance
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Student Loan PayDown
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program
• Mobility Stipend

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [e-mail]. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact [e-mail]. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.