Senior Consultant

Urban Science International Gmbh; Detroit (MI); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Urban Science in Detroit, MI is seeking a Sr. Consultant to deliver client services on an account team, with a strong emphasis on client handling and relationship building.

This role operates with hybrid workplace flexibility and requires in-person presence Mondays and Wednesdays. You will serve as the primary owner of dealer group initiatives, communicate performance and risks to leadership, and lead planning for dealer events and channel-specific activities.

Qualifications

• Verbal and written communication skills are essential.

Responsibilities

• Plans and delivers client-requested reports and projects on time.
• Designs and manages client databases and proprietary software data.
• Assists management in creating estimates and proposals for clients.
• Develops relationships with clients to improve satisfaction and respond to inquiries.
• Maintains thorough understanding of client data for assigned projects.
• Tracks and verifies data to ensure accuracy and quality.
• Supports software development and testing for client solutions.
• Coordinates with teams to ensure timely completion of analyses and tasks.
• Participates in project meetings and communicates status to clients and management.

Skills

Verbal communication

Written communication

Job description

Overview and Summary

We are Automotive Business Scientists. We empower our clients to turn overwhelming industry data into discovery, action and measured success. We are unique market leaders because we find and examine possibilities through the clarity of a scientific lens. To solve the toughest client challenges, we need curious, creative and dedicated people to join our team.

We search out individuals who align with our core values and who adhere to the highest standards of integrity and ethics in everything they do. Our company is filled with the brightest minds and the biggest hearts at every level. We recognize that personal success takes on many different forms of the course of our lives – both professional and personally – so we provide a myriad of benefits and programs focused on Wellbeing, Growth, Community and Recognition. One size does not fit all, so we encourage every Urban Scientist to discover their own formula for success.

This position is responsible for the delivery of client services on an account team. The Sr. Consultant is focused on both technical & client handling skills, with a heavier focus on client handling and relationship building.

• Serves as primary owner of dealer group initiatives, ensuring consistent execution and accountability acrossassigned groups
• Acts as central point of contact for assigned dealer groups
• Builds deep understanding of national dealer group landscape to inform engagement strategy
• Communicates dealer group performance, risks, and needs to leadership to inform decision-making
• Provides thought leadership on dealer group reporting to enhance visibility, consistency, and actionability
• Leads planning and execution of dealer events (tours, webinars) with clear timelines, milestones, and accountability
• Partners with OEM field staff focused team members for channel-specific events to ensure alignment with broader field strategy
• Leads planning and execution of dealer events (tours, webinars) with clear timelines, milestones, and accountability
• Partners with Sr. Consultants for channel-specific events to ensure alignment with broader field strategy

This role has current Hybrid Workplace flexibility local to our Detroit, MI office location. Candidates must be available and willing to work in-person Mondays and Wednesdays. If you're ready to grow your skills and make an impact, we’d love to meet you.

URBAN SCIENCE DOES NOT AND WILL NOT PROVIDE IMMIGRATION RELATED SPONSORSHIP FOR THIS ROLE, NOW OR IN THE FUTURE.

At Urban Science, we are committed to creating an inclusive and welcoming workplace where diverse perspectives drive better outcomes for our employees, clients, and communities. We are proud to be an equal opportunity employer and make all employment decisions based on qualifications, merit, and business needs. We are committed to equitable practices across hiring, development, career growth, and compensation. In accordance with applicable federal and Texas law, we do not discriminate in any aspect of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by law.

Essential Duties and Responsibilities

• Plans, organizes, develops, and delivers client-requested reports, deliverables, and projects on time, adhering to client requested specifications.
• Designs, creates, and manages client databases, utilizing Urban Science proprietary software, ensuring accurate and high-quality data.
• Assists management in creating estimates and proposals for clients to better understand the proposal process.
• Serves as a contact for, and develops relationships with, the client to effectively respond to client requests and inquiries in a timely manner and help improve client satisfaction.
• Acquires and maintains a thorough understanding of client data for assigned projects to properly create client deliverables.
• Tracks, processes, analyzes and verifies data to improve accuracy and quality.
• Assume responsibility for accurate and high-quality data being utilized on assigned projects.
• Accurately performs application coding and testing functions associated with the development of custom client software.
• Use technical skills to accurately update and maintain Urban Science internal software systems.
• Adheres to quality control standards for Urban Science and client organizations.
• Coordinates with individuals or teams to complete analyses, tasks, and projects on time and with high quality.
• Attends project meetings and participates in presenting project status updates to client representatives or internal management to clearly communicate project status, conclusions, and results.
• Proactively communicates with management to provide updates and report issues in a timely manner.
• Actively works with manager to understand and implement solutions to improve NPS (client satisfaction).
• Partners with internal teams to ensure that software is properly installed, set up and functioning at established quality levels.
• Actively supports and participates in required Urban Science training programs to achieve targeted development objectives.
• Works with manager in completing annual goal setting and performance review promptly.
• Works with manager to prioritize other duties as assigned.

SUPERVISORY RESPONSIBILITIES

In preparation of possible future supervisory responsibilities, this person may be called upon to do the following for assigned staff:

• Set objectives
• Participate in performance appraisals
• Assign and prioritize work
• Approve timesheets
• Establish and maintain quality, quantity, and timeliness of work
• Oversee training
• Coach, mentor, manage, and motivate

Qualifications - Education and Experience

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, ability and/or competency needed for successful performance in the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Verbal Communication: Requires the ability to compose and verbally deliver information of varying levels, using appropriate grammar, tone, inflection and non-verbal cues, while also listening to and correctly deciphering verbal communication delivered by others
• Written Communication: Requires the ability and capacity to communicate ideas,