Senior Construction Defect Claims Specialist – Remote

The Hartford; Pierre (SD); Hybrid; USD 108,000 - 161,000; Full time

Job summary

The Hartford is seeking a Specialist Claims – CH07DE in the United States (SD, Pierre) to manage highly complex, high-value construction defect claims. You will analyze coverage parts, coordinate litigation, and advise leadership on strategy and settlements.

You must leverage strong negotiation, communication, and analytical skills, and collaborate with cross-functional teams. Hybrid or remote work arrangements are available with periodic office presence near Hartford locations.

Qualifications

• 5 years construction defect claim handling experience.
• Experience handling complex construction defect coverage and liability issues on general liability and WRAP policies.
• Experience in handling affirmative/defensive risk transfer, including tendering and responding to additional insured and contractual indemnity tenders.
• Excellent verbal and written communication skills.
• Excellent analytical and critical thinking ability.
• Ability to present in a roundtable setting with a well-reasoned and analytical evaluation.
• Experience in the creation and delivery of presentations.
• Superior customer service skills and active listening skills.
• Proven track record of prioritizing and managing multiple responsibilities simultaneously.
• Proven track record of effective negotiations/settlement of high-value construction defect liability claims.
• Demonstrated negotiation and conflict resolution skills.
• Proficiency with MS Office, especially Word and Excel.
• Active Property & Casualty State Insurance Adjuster license

Responsibilities

• Provide proactive communications to customers and business partners in the management and resolution of claims
• Respond to inquiries from customers and provide superior customer service
• Review and analyze multiple complex policies and coverage parts (including general liability, contractors professional liability and wrap-up policies)
• Write and articulate clear, concise and accurate coverage positions
• Conduct investigations regarding claims and/or lawsuits
• Effectively manage litigation and counsel, inclusive of litigation planning, budgeting, and proactively positioning claims for resolution
• Develop complex coverage, liability and damage assessments and persuasively articulate them to leadership
• Provide detailed impactful recommendations to leadership
• Pursue and finalize coverage and liability risk transfer against other liable parties and insurance carriers
• Conduct complex negotiations and articulate coverage/liability positions
• Attend mediations and trials as necessary
• Proactively manage accurate expense, reserve and financial transactions
• Consistently maintain up to date claims metrics

Skills

Communication

Analytical thinking

Negotiation

Presentations

Customer service

MS Office

Education

Property & Casualty Adjuster license

Bachelor's degree preferred

Tools

MS Office

Job description

The Hartford is seeking a Specialist Claims – CH07DE in the United States (SD, Pierre) to manage highly complex, high-value construction defect claims. You will analyze coverage parts, coordinate litigation, and advise leadership on strategy and settlements.

You must leverage strong negotiation, communication, and analytical skills, and collaborate with cross-functional teams. Hybrid or remote work arrangements are available with periodic office presence near Hartford locations.