Senior Configuration Analyst

Freddie Mac; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

A leading company in the financial sector is seeking a Sr. Configuration Analyst to manage and optimize packaged software applications. This role involves troubleshooting, configuration, and collaboration with teams to enhance software functionalities. The ideal candidate will mentor team members and contribute to Agile practices while ensuring effective documentation and communication.

Qualifications

• Experience in developing complex reports using various reporting tools.
• Mentoring team members and promoting new technologies.

Responsibilities

• Acts as an escalation point for complex application issues.
• Leads team efforts to configure and maintain software applications.
• Conducts feasibility assessments for new functionalities.

Skills

Reporting

Mentoring

Agile Methodologies

Job description

Overview

The Sr. Configuration Analyst is responsible for recommending available configuration options for packaged software and implementing the appropriate solutions to meet business needs. Performs configuration, troubleshooting, testing, and analysis tasks, supporting the day-to-day operations of packaged software applications.

Responsibilities

1. Acts as an escalation point for complex packaged software application issues, including resolving escalated and business-impacting application problems. Responds to incident tickets from the service desk and processes change requests.
2. Leads team efforts to configure and maintain packaged software applications, understanding interdependencies across the system. Supports end users and manages reconciliation, reporting, and system updates.
3. Conducts investigations, analyses, and evaluations to assess the feasibility of new functionalities to address business needs or resolve system issues.
4. Gathers requirements for new or modified system functionalities by understanding end-user processes and integrating them with existing business and technical workflows. Facilitates or leads team activities during system upgrades and initiatives.
5. Maintains clear, concise, and accurate documentation for processes, reports, and configurations, ensuring it is kept up-to-date and accessible.
6. Develops accurate estimates for time and effort to implement or modify system configurations, and produces work/test plans. Communicates effectively and collaborates within and outside the information services team. Recommends new features and assesses their alignment with business processes and risks.

Qualifications

Required:

• Develops and executes complex reports using various reporting tools to support the team or business. Promotes best practices for configuration within packaged applications. Explores and assesses new technologies and methods for suitability.
• Mentors and coaches team members, promoting the adoption of new technologies and methods. Contributes to the Agile Chapter by continuously enhancing knowledge and skills in the domain of expertise.
• Participates actively in planning, refinement, design, and implementation within product teams. Influences team members through mentoring and knowledge sharing. Serves as an agile role model in process and mindset.
• Broadens application capabilities and domain knowledge to serve effectively on various product teams, potentially in leadership roles.