Senior Conference Service Manager

TPG Hotels & Resorts; Meredith (NH); On-site; USD 68,000 - 90,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurances

Disability Insurances

401(k) Retirement Plan

Hotel Discounts

Paid Time Off

Job summary

TPG Hotels & Resorts in Meredith, NH seeks a Convention Services Manager to lead the conference services team and drive high-performance guest experiences across events. The role focuses on planning, coordinating, and executing conferences and conventions hosted at the hotel while meeting revenue and guest satisfaction goals.

You will collaborate with Sales to convert group business, manage budgets, and liaise with clients and vendors to ensure flawless event execution.

Qualifications

• Bachelor’s degree in Hospitality Management or related field preferred.
• Proven experience in event planning, preferably in a hotel or convention center setting.
• Strong interpersonal and communication skills.
• Exceptional organizational and time-management abilities.
• Knowledge of industry trends, best practices, and local regulations.
• Flexibility to work irregular hours, including evenings and weekends.
• Physical requirements: may include extended standing, lifting up to 50 lbs.

Responsibilities

• Lead, coach, and develop Conference Services team members.
• Own conference and group revenue goals; partner with Sales to drive group business.
• Serve as main client contact; design and customize event packages; ensure customer satisfaction.
• Plan and coordinate all event aspects: room setup, catering, A/V, and special requests.
• Create detailed event timelines; coordinate logistics and staffing; liaise with vendors.

Skills

Interpersonal communication

Organizational/time-management

Delphi

Salesforce

MS Office

Industry trends knowledge

Flexibility for irregular hours

Physical requirements awareness

Education

Bachelor’s degree in Hospitality Management

Tools

Delphi

Salesforce

MS Office

Job description

Overview

The Convention Services Manager serves as the senior departmental leader responsible for developing and maintaining a high-performance culture. This role is responsible for planning, coordinating, and executing events, conferences, and conventions hosted at the hotel. This position is responsible for achieving departmental revenue, profit, and guest satisfaction goals through strategic management of conference services operations and event management. The role demands excellent communication and multitasking skills, attention to detail, and the ability to work effectively in a fast-paced and dynamic environment.

What you'll be doing:

Leadership & Team Development

• Lead, coach, and develop Conference Services Managers, Coordinators, and supporting team members.

Financial Management & Strategy

• Own conference and group revenue goals.
• Partner with Sales to drive group business conversion.
• Analyze event profitability and recommend pricing strategies.

Client Relationship Management

• Serve as the main point of contact for clients and event planners.
• Understand and anticipate client needs, ensuring a high level of customer satisfaction.
• Collaborate with clients to design and customize event packages.
• Address and resolve any issues or concerns that arise during events.
• Participate in client presentations and property tours.

Event Planning and Coordination

• Work with clients to plan and execute all aspects of their event, including room setup, catering, A/V equipment, and special requests.
• Create detailed event timelines and ensure that all event requirements are met.
• Coordinate logistics for events, including room layout, seating arrangements, and equipment setup.
• Partner with other departments to ensure adequate staffing coverage.
• Liaise with external vendors and suppliers to ensure timely delivery of services, such as catering, decor, and technical equipment.

Documentation and Reporting

• Maintain detailed records of event specifications, contracts, and communication.
• Generate post-event reports and evaluations for continuous improvement.

Skills and Abilities

• Bachelor’s degree in Hospitality Management or a related field (preferred).
• Proven experience in event planning, preferably in a hotel or convention center setting.
• Strong interpersonal and communication skills.
• Exceptional organizational and time-management abilities.
• Proficiency in Delphi/Salesforce and MS Office applications.
• Knowledge of industry trends, best practices, and local regulations.
• Flexibility to work irregular hours, including evenings and weekends.
• Physical requirements: some physical work is a part of many of our hotel and resort jobs. Physical requirements may include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines.

Benefits for Full Time Employees

• Health, Dental and Vision Insurances
• Disability Insurances
• Supplemental Life Insurances
• Identity Theft Protection
• Flexible Spending Accounts
• 401(k) Retirement Plan
• Paid Time Off, Vacation and Holidays
• Employee Assistance Program
• Hotel Discounts to any property in the TPG portfolio and more.

*Benefits vary by location*

Behaviors and Preferred Traits

• Thought Provoking: Capable of making others think deeply on a subject.
• Team Player: Works well as a member of a group.
• Leader: Inspires teammates to follow them.
• Enthusiastic: Shows intense and eager enjoyment and interest.
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.
• Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work.
• Self-Starter: Inspired to perform without outside help.
• Goal Completion: Inspired to perform well by the completion of tasks.
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals.
• Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.