LOBBY AMBASSADOR

Compass Group USA; New York; Hybrid; USD 34,000 - 37,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Retirement Plan

Paid Time Off

Holiday Time Off

Commuter Benefits

Employee Assistance Program

Job summary

Flik Hospitality Group seeks a Lobby Receptionist to establish a warm, professional atmosphere for clients, executives and staff. You will be the first contact, greeting visitors, directing them to meetings, and assisting during their stay.

Responsibilities include greeting visitors, answering calls, enforcing security policies, managing the visitor system, and coordinating with internal teams. A strong hospitality mindset and confidentiality are essential.

Qualifications

• Must demonstrate genuine hospitality and deliver Platinum Service standard.
• Ability to work under pressure and multitask in a public environment.
• Excellent listening and verbal communication skills.
• Basic computer skills and knowledge of office technology.
• Punctual, dependable and dedicated to operational excellence.
• Discreet and committed to confidentiality.
• Professional with ownership and responsibility within the job domain.
• High school graduate; some college preferred; 2-3 years in client service/reception in hospitality or corporate environment.

Responsibilities

• Greet visitors warmly and coordinate with security, directing them to appointments.
• Answer phones professionally, take messages and transfer calls.
• Enforce established security policies for visitors and contractors.
• Maintain the internal visitor processing system and register guest activity.
• Assist with way-finding and provide amenities as needed.
• Coordinate car service requests for visitors and staff.
• Communicate requests to internal support departments (maintenance, IT, AV, mail).
• Support coverage in other locations and submit daily reports.

Skills

Hospitality

Customer service

Communication skills

Discretion

Professionalism

Confidentiality

Ownership mindset

Attention to detail

Punctuality

Education

High school diploma

Some college

Tools

Office software

Basic computer skills

Job description

Salary:$25 - $27 / hour

What makes FLIK click

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

Job Summary

TheLobby Receptionist – Reception Servicesis responsible for establishing a warm, welcoming and professional atmosphere for all clients, executives and staff members at all times. Will be the first point of contact for visitors to the area, making them feel comfortable, directing them to their appointments and meetings and assisting them during their stay.

KEY RESPONSIBILITIES:

• Properly greet and handle visitors with a smile and maintaining eye contact through the entire interaction. Following established procedures with regard to both expected and unexpected arrivals, coordinating with in-house security as appropriate. Addressing guests and clients by name whenever possible.
• Answering telephones in a friendly, professional manner, taking messages with accuracy, transferring phone calls, and appropriately handling or referring questions and requests. Proper telephone techniques include always putting a smile in one’s voice and enhancing personalization by using names.
• Implementing established security policies and procedures with regard to arriving and departing visitors, contractors, delivery persons, etc.
• Managing closely all activity in the internal visitor processing system.
• Register all guest activity and liaise with other centers on visitor processing.
• Acting as an overall Hospitality Services resource to guests, visitors, and employees in providing way-finding and amenities within building, commutation and transportation, community retail, neighborhood amenities, and organizational information.
• Handling car service requests for visitors and staff members.
• Communicating requests to the appropriate internal support departments such as, building maintenance (heating and cooling issues), information technology (computer issues), Audio Visual technology (meeting room technical support), and mail room (package pickups and deliveries).
• Assist with coverage in other locations as needed adhere to flexible schedules to meet business demands.
• Prepare and submit daily reports to appropriate recipients.

COMPETENCIES:

• A genuine sense of hospitality, with a commitment to delivering the Platinum Service® Standard in all aspects of the GSA job.
• The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment.
• Excellent listening and oral communication skills.
• Basic computer skills and knowledge of office technology / equipment.
• Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details.
• Discreet, ethical and committed to maintaining a high degree of confidentiality.
• A consistently professional approach, with a mindset to take ownership and responsibility within and outside one’s job domain.
• A high school graduate, with some college preferred. Two to three years’ experience in a client service / reception position within a hospitality or corporate environment.

Flik is a member of Compass Group USA

Associates at Flik Hospitality are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Flik maintains a drug-free workplace.

Req ID:1576843

Flik Hospitality Group

JEANNE M LANE